Enthusiastic Pharmacist Technician with a track record of maintaining positive relationships with customers, pharmaceutical representatives, manufacturers, medical professionals, healthcare organizations and insurance providers.
Pharmacy Technician Diploma from Remington College
Advised customers on the selection of medication brands, medical equipment or healthcare supplies. Regularly completed paperwork and entered prescription and insurance billing information into patient profiles. Strictly maintained customer and patient confidentiality. Successfully assisted customers with medical issues and provided valuable healthcare counseling. Communicated with all customers and staff in a pleasant and professional manner. Provided critical information and advice to customers regarding possible drug interactions, side effects, dosage and proper medication storage.
Entered new patient profiles and prescriptions into medication input software system. Communicated directly with doctors' offices via telephone, fax and email.Provided friendly customer service at prescription drop-off and pick-up counters. Accurately pulled medications from the shelves for Pyxis replenishment and delivered them to the various patient care areas. Worked closely with pharmacists and used medication input software to safely and accurately dispense medication. Verified patient data and billing information. Maintained proper storage and security conditions for all drugs. Maintained updated records such as pharmacy files, patient profiles, charge system files, inventories and poison or controlled drug registries. Directed operations to increase efficiency and minimize patient wait times.
Communicated with all customers and staff in a pleasant and professional manner.Answered phone calls for the call center in a friendly, efficient manner.Strictly maintained customer and patient confidentiality.Appropriately resolved customer issues, complaints and questions.
Maintained 3.0 GPA. Coursework in Pharmaceutical Sciences and Pharmacogenomics. Coursework in Pharmacy Technology, Pharmacology and Pharmacy Law.
Volunteer & member at Bethel Church of God, Tampa FL
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