Call Center Operations Manager Resume Example
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CALL CENTER OPERATIONS MANAGER
Professional Summary
Highly organized and detail-oriented Executive Assistant with more than 10 years experience supplying thorough, organized administrative support to senior executives. I continually maintain a positive attitude while interacting with demanding clients.
Skills
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Work History
Call Center Operations Manager06/1992
to 03/2004
Mci – Doña Ana , NM
Mci – Doña Ana , NM
- Review and manage day to day call flow patterns for multiple call center operations.
- Lead/ manage implementations of new programs and process changes to reduce costs, improve customer service and optimize call center performance.
- Hire, train and manage the Senior level call team.
- Oversee New Hire Training Team for department.
- Communicate department initiatives andresults to senior level executives.
Call Center Manager03/2004
to 07/2006
Chicago Lighthouse – Chicago , IL
Chicago Lighthouse – Chicago , IL
- Expand Call Center Operation from a 30 staff operation to approximately 80 staff operation.
- Oversee implementation of Cisco technology.
- Lead/ manage implementation of new programs and process changes to reduce costs, improve customer service and optimize call center performance.
Executive Assistant07/2006
to 03/2014
Axos Bank – Centennial , CO
Axos Bank – Centennial , CO
- Maintain the COO appointment schedule by planning and scheduling meetings, conferences and travel including business and social events.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
- Assisted with event planning, including associated travel and logistical arrangements.
- Assessed urgency and priorities before accepting or declining appointments and meetings with the COO.
- Served as corporate liaison between the finance, IT and marketing departments.
Administrative Services Supervisor03/2014
to Current
Amita Health – Manhattan , KS
Amita Health – Manhattan , KS
- Maintained Executive Assistant responsibilities
- Supervise the duties and responsibilities of the travel department.
- Supervise the duties and responsibilities of the corporate housekeeping staff.
- Supervise the duties and responsibilities of the corporate mail clerk.
- Coordinate all administrative duties for meetings and training events at the corporate location or the in the field. Duties included communication, travel arrangements, supplies and follow up.
- Coordinate the corporate summerand holidaycelebrationson behalf of the CEO.
- Prepare training center and meeting spaces for conferences and meetings.
Education
High School Diploma: Westfield High School-
City,
State
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Resume Overview
School Attended
- Westfield High School
Job Titles Held:
- Call Center Operations Manager
- Call Center Manager
- Executive Assistant
- Administrative Services Supervisor
Degrees
- High School Diploma :
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