Highly organized and detail-oriented Executive Assistant with more than 10 years experience supplying thorough, organized administrative support to senior executives. I continually maintain a positive attitude while interacting with demanding clients.
Professional phone etiquette
Excellent communication skills
Accurate and detailed
Works well under pressure
Sense of Urgency
Problem solving skills
Call Center Operations Manager06/1992
to 03/2004 ATA - American Trans Air (Airline) – Indianapolis,
Review and manage day to day call flow patterns for multiple call center operations.
Lead/ manage implementations of new programs and process changes to reduce costs, improve customer service and optimize call center performance.
Hire, train and manage the Senior level call team.
Oversee New Hire Training Team for department.
Communicate department initiatives andresults to senior level executives.
Call Center Manager03/2004
to 07/2006 hhgregg – Indianapolis,
Expand Call Center Operation from a 30 staff operation to approximately 80 staff operation.
Oversee implementation of Cisco technology.
Lead/ manage implementation of new programs and process changes to reduce costs, improve customer service and optimize call center performance.
to 03/2014 hhgregg – Indianapolis,
Maintain the COO appointment schedule by planning and scheduling meetings, conferences and travel including business and social events.
Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
Answered and managed incoming and outgoing calls while recording accurate messages.
Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
Assisted with event planning, including associated travel and logistical arrangements.
Assessed urgency and priorities before accepting or declining appointments and meetings with the COO.
Served as corporate liaison between the finance, IT and marketing departments.
Administrative Services Supervisor03/2014
to Current hhgregg – Indianapolis,
Maintained Executive Assistant responsibilities
Supervise the duties and responsibilities of the travel department.
Supervise the duties and responsibilities of the corporate housekeeping staff.
Supervise the duties and responsibilities of the corporate mail clerk.
Coordinate all administrative duties for meetings and training events at the corporate location or the in the field. Duties included communication, travel arrangements, supplies and follow up.
Coordinate the corporate summerand holidaycelebrationson behalf of the CEO.
Prepare training center and meeting spaces for conferences and meetings.
High School Diploma: Westfield High School-