A strong and able leader with successful professional experiences in the following positions of responsibility: branch manager, store manager, merchandise coordinator, area sales manager, and associate sales manager. Possess excellent skills in all aspects of the hiring and discipline process, training and supervising subordinates and maintaining/developing/expanding relationships with customers and prospects. Cognizant of P&L, operational and controllable expense strategies. Possess excellent interpersonal skills. Able to easily establish relationships with customers and coworkers of all cultural backgrounds. Excel at team building and maintaining employee morale.
Gulf Coast Community Federal Credit UnionJune 2014 to CurrentCall Center Loan Officer Gulfport, MSSelected to increase effectiveness and productivity of member services and loans by phone call centers utilizing previous customer service, sales and management experience. Duties include; handle calls effectively and efficiently; drive loan production to help achieve overall credit union goals; coach and mentor staff on ways to improve customer service and effectiveness of calls received; resolve member issues as needed; conduct loan interviews to assist in underwriting and approving loans; proactively look for sales opportunities; develop call center goals; maintain a sales and service culture that agrees with the credit union's member-centric philosophy; maintain positive image for the credit union.
Wells Fargo Bank N.ASeptember 2011 to April 2014Store Manager Ocean Springs and Pascagoula, MSStores) Hired to turn around sales performance at underperforming stores utilizing previous experience within the banking industry. Valued by clients for honesty and prompt response. Respected by branch staff and supervisors for honest feedback, hard work, and a positive and caring attitude. Duties included: hiring and managing up to 12 branch associates; conduct performance reviews; driving store performance results through strong individual sales performance and directing the store team to meet and exceed all sales and quality service goals; coaching of staff on a daily basis to drive sales results and customer experience; adhere to expense budgets to achieve profit goals; follow through on all concerns with clients and staff through efficient and timely communication; keep the branch in compliance with all bank policies, procedures and internal audits; develop working partnerships with other lines of business within the company. Manage a portfolio of $45 million in deposits and loans.
Merchants and Marine Bank IncApril 2011 to August 2011Vice President/Branch Manager Ocean Springs, MSBranch) Chosen to increase overall loan production in the branch and deepen relationships with existing clientele. Duties included: managing 5 branch associates and motivating them to achieve and exceed sales and performance goals; regularly meet with new prospects and existing clients to develop and expand relationships; conduct "lunch and learn" sessions with existing clients to learn ways to improve in customer service, product selection, and customer convenience; maintain individual and branch compliance with banking regulations, policies, and procedures. Manage a portfolio of $20 million in deposits and loans
Regions Financial IncAugust 2007 to April 2011Branch Manager Ocean Springs, MSBranch) Selected to increase production in business banking relationships by utilizing my established contacts within the local business community. Valued by clients for honesty and prompt response. Respected by branch staff and supervisors for honest feedback, hard work, and a positive and caring attitude. Duties included: hiring and managing up to 7 branch associates and line of business partners; conducting performance reviews; driving branch performance results through strong individual sales performance and directing the branch team to meet and exceed all sales and quality service goals; conducting outside sales calls to generate new business banking clients and maintaining and expanding existing consumer and business banking relationships; adhere to expense budgets to achieve profit goals; follow through on all concerns with clients and staff through efficient and timely communication; keep the branch in compliance with all bank policies, procedures and internal audits; develop working partnerships with other lines of business within the company. Manage a portfolio of $30 million in deposits and loans.
Bed Bath and Beyond IncSeptember 2006 to August 2007Assistant Store Manager Gulfport, MSHired to boost margins and sales by bringing fresh merchandising and expense management strategies to a 60,000 square foot retail building with $8 million in annual sales. Duties included: managing and overseeing retail operations; meeting and exceeding area sales plans; merchandising/display; ensure shrinkage control and loss prevention; communicate and manage team on price integrity and changes; monitor payroll expenses; ensure adequate staffing to meet and exceed customer expectations; conduct timely reviews and communicate development needs with staff; supervise, coach, and motivate up to 20 employees; build relationships with vendors..
McRae's/Belk IncFebruary 1999 to September 2006Area Sales Manager/Store Manager Greenwood and Greenville, SCBiloxi, Gulfport and Jackson, MS) Promoted quickly through increasingly responsible positions based on demonstrated ability to lead associates/peers, boost team morale, implement creative strategies to increase sales, and reduce operational costs in a 100,000 square foot store with $20 million in annual sales. Duties included: managing/overseeing all aspects of retail operations; meet and exceed store sales and profit plans; train, motivate and supervise up to 50 employees; human resource functions; merchandise and display products; coordinate timely floor set-up for all promotional and seasonal activity; ensure shrinkage control and loss prevention in the store through the continual management of associates; execute all existing systems and procedures; communicate and manage associates on price integrity within the store; adhere to annual expense budgets for store to achieve profit goals; monitor store payroll and non-payroll expenses to achieve annual expense percentage goals; take timely corrective action on expense budget variances; ensure adequate staffing in all departments to meet and exceed customer service expectations; coordinating mid-year and year-end inventories.
J.B. White/Gayfers IncJuly 1993 to January 1999Area Sales Manager Mobile, Alabama(Biloxi, MS)
Mississippi State University StarkvilleBachelor of Science: Business AdministrationStarkville, MS, USBachelor of Science in Business Administration, May 1993 Mississippi State University Starkville, MS ❖ Activities: Society for the Advancement of Management; Zeta Tau Alpha- Ritual Chairman, community volunteer; Student Association- Member
Rotary Club of Ocean Springs - ❖ 1699 Historical Society of Ocean Springs 2010 - Present
Scholarship Committee 2010 - 2011 ◆ 5K Race Committee Member
Wells Fargo: Drove branch from 50% production to 100% production within 3 months 2011
Wells Fargo: Achieved business production goals every quarter 2011-2014
Regions: Ranked in the top 3 of 11 branches as a top performer in south Mississippi for 2010
Regions: Have met or exceeded new business account goal since 2009