Innovative Call Center Representative with years of experience providing excellent support to clients while building rapport. Adept in implementing problem-solving techniques for customer complaints and handling high call volume. Successful at maintaining high customer satisfaction ratings through friendly demeanor and assistance with additional customer questions.
Currently taking calls for the Employment Development Department in California as a Tier 1 Agent. I take calls from Claimants regarding their personal Unemployment Insurance claims. The duties I perform daily is, making weeks available for claimants to certify, update claimants contact information, identify if the claimant has been issued payments and stimulus benefits or if there is an issue that is preventing the Claimant from collecting benefits on their active claim, complete wage overlaps,add or delete wages for claimant, lift or purge prior disqualifications that's preventing the Claimant from collecting benefits on their active UI claim, send a recomputation to add wages to a claim, and back date claims for Claimants. I currently have experience working with EDD's programs such as, Single Client Data-Base (SCDB), California Unemployment Benefit Services (CUBS), and BPO Admin. This job requires understanding of the UI program, active listening, effective communication,empathy, open-mindedness, quick thinking, timeliness, conflict resolution, and building rapport. I am also able to access the resources provided for me so that I can do my job efficiently.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Job Titles Held: