call agent resume example with 5+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Compassionate Call Agent with documented strengths in building customer relationships. Caring and kind with focus on providing effective solutions to complex problems. Eager to provide superlative results for customers and employers alike.

Customer-focused Telephone Operator skilled in responding to customer inquiries. Adept at using [Software] to facilitate front desk procedures. Bilingual with advanced-level skills in [Language].

Flexible hard worker ready to learn and contribute to team success.

Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.

Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.

Diligent Custodian successful at providing consistent and high-quality cleaning services. Demonstrates safe disposal of chemical liquids and other hazardous components. Thorough experience over more than [Number] years providing complete maintenance and groundskeeping services.

Resourceful [Job Title] knowledgeable about unique cleaning procedures and familiar with all major health codes and standards. Manages multiple tasks including cleaning and maintaining buildings, grounds and facilities. Performs basic repairs, housekeeping duties and minor equipment maintenance.

Detail-oriented environmental services worker skilled at providing professional cleaning services to clients, maintaining equipment and implementing new cleaning procedures. Works autonomously with strong time management skills. Demonstrates dedication to customer satisfaction, reliability and taking pride in job well done.

Adept at handling commercial cleaning needs independently or with team members. Experienced professional with good time management and multitasking abilities as well as flexibility to handle customer requirements.

Hardworking Warehouse Associate with excellent materials handling, storage management and shipment preparation skills. Experienced in picking orders, assembling pallets and preparing containers. Delivers accurate inventory counts and maintains detailed warehouse records.

  • Analytical abilities
  • Resolving issues
  • Interpersonal skills
  • Quality control
  • Customer communications
  • Welcoming customers
  • People skills
  • Customer service
  • Conflict resolution
  • Collaboration
  • Client service
  • Switchboard operation
  • Clear communication
  • Data gathering
01/2021 to 05/2021 Call Agent Caleres | Chesterfield, MO,
  • Reviewed customer account information to determine current issues and potential solutions.
  • Accurately documented calls and caller information in [Type] software and made updates to data.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Reviewed account and service histories to identify trends and issues.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
05/2018 to 06/2019 Janitorial Cleaner The Kraft Heinz Company | Chicago, IL,
  • Cleaned floors and surfaces by sweeping, mopping, dusting and polishing.
  • Stocked, sanitized, cleaned and inspected restrooms.
  • Disposed of waste and gathered individual trash bags to place in receptacles.
  • Read and followed company, customer and safety rules, policies and procedures.
  • Notified superiors of damaged fixtures, dispensers and furniture or building issues.
  • Kept bathrooms in clean, functional condition by scrubbing stalls, cleaning toilets and tidying storage shelves.
  • Sanitized frequented areas and equipment using approved supplies.
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
  • Restocked supplies, replacing toiletries, liners and soaps.
  • Transported trash and hazardous waste to appropriate disposal area.
  • Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
07/2013 to 11/2017 Sales Associate Phillips - Van Heusen Corporation | Foley, AL,
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered incoming telephone calls to provide store, products and services information.
  • Built trusting relationships with customers by making personal connections.
  • Acted as initial contact in addressing customer concerns.
  • Helped average of [Number] customers per day by responding to inquiries and locating products.
01/2017 to 01/2017 Mechanical Engineer Lockheed Martin | Colorado Springs, CO,
  • Prepared equipment operations manuals for distribution with consumer-facing products.
  • Maintained technical fluency in required skills and knowledge sets, integrating newly developed techniques and technologies.
Education and Training
Expected in 06/1997 to to GED | Family Learning Center, Rochester, NY GPA:
Expected in to to | Monroe Community College, Rochester, NY GPA:

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Resume Overview

School Attended

  • Family Learning Center
  • Monroe Community College

Job Titles Held:

  • Call Agent
  • Janitorial Cleaner
  • Sales Associate
  • Mechanical Engineer


  • GED
  • Some College (No Degree)

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