cage manager resume example with 17+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary
Highly effective management professional emphasizing innovation and creativity in solving complex problems. Energetic and results-focused with success in developing and leading diverse teams to achieve outstanding results. Versatile and innovative management professional skilled at seeing the “big picture” while still also focusing on the details. Expertise in business development and streamlining processes and systems.
Work History
Cage Manager, 07/1995 to 02/1999
Thunder Valley Casino ResortLincoln, CA,
    Managed all operations of the casino cage. Ensured proper staffing, customer satisfaction, and accurate accounting of transactions. Had hands on experience and judgment to plan and accomplish goals. Performed a variety of tasks. Trained and directed the work of others. Typically reported to the General Manager. Supervised a team of 5 cashiers. Reduced employee turnover through proper training and giving the employee a great work environment. Reduced overtime by scheduling employee times appropriately and training employees to work accurately in a fast past environment. Completed 5 performance reviews each quarter, offering praise and recommendations for improvement.

Cage/Vault Supervisor, 04/2001 to 06/2005
Gulfstream Park Racing Association IncBoynton Beach, FL,
Assists in training of Cage Cashiers, as directed. Assisted in cage variance investigations. Ensure accurate cash transactions are completed. Assists with the count when needed. Maintained a neat and clean vault and cage/cashier area. Ensure cashiers are providing professional patron service. Assists in resolving patron disputes. Assists cashiers when needed. Possess a broad knowledge of the various games throughout the casino. Administers staff training; Attended all required meetings and training. Attended all required meetings and training. Performed additional duties as assigned. Knowledge of Title 31.
Cage/Vault Team Leader Cashier, 03/2007 to 02/2008
Eldorado Resorts, Inc.Denver, CO,
Supervised, trained, and cross-trained cashiers and vault cashiers. Complied with all federal cash reporting requirements, key control and tip reporting procedures. Maintained authority to endorse checks. Troubleshoot and resolve equipment problems. Service ATM terminals to include full balancing, midpoint adjustments, adding or decreasing currency and maintenance. Monitor, control and ensure that all cash assets are safeguarded. Performs other special projects and duties as assigned.

Slot Attendant, 02/2008 to 10/2010
Wild Horse Casino And HotelCity, STATE,
Continually educate and answer patrons’ questions about gaming machine functions and payouts. Consistently patrol assigned areas to ensure that players are following rules and that the slot machines are functioning correctly. Ensure that slot machines are filled with ticket paper, so as to keep machines in constant operation. Participate in jackpot payout process in accordance with internal/department control procedures when necessary. Notify Supervisor or Manager of any machine malfunctions. Record the specifics of malfunctioning machines; document malfunctions needing repair on malfunction slot log. Notify Supervisor or Manager of jackpot wins, guest disputes, guest needs and requests, any suspicious activity on slot machines. Maintain current knowledge of policies and procedures. Promote departmental and property-wide promotions with all guests, positive guest relations through prompt, courteous, and efficient service. Maintain the cleanliness of slot floor by clearing empty cups, bottles, and glasses, replacing dirty ashtrays and pushing in slot chairs. Enforce safety rules by reporting or removing safety hazards as well as guests who are underage, intoxicated, disruptive, injured or ill. Also started training for Slot Tech Position and Duties.
Revenue Auditor, 08/2010 to 08/2014
Apache Nugget CorporationCity, STATE,
Under controller supervision, I was responsible for the daily audit of cage, slots, table games,soft count and non-gaming revenue areas. 1. Perform daily audit of cage, slots, table games, soft count and non-gaming revenue areas.2. Investigate and report discrepancies determined through audit process to Apache Nugget Corporation Controller. 3. Prepare information and reports for the Controller in a manner to ensure compliance with Gaming Commission Rules and Company policies and procedures. 4. Maintain accurate records and files pertaining to daily audits of areas of responsibility. 5. Anticipate ongoing changes, problems, and opportunities in order to maintain effective systems and procedures. 6. Perform other duties as assigned by management. Maintain a valid Jicarilla Apache Gaming Regulatory Commission License * Knowledge of audit functions* Effective written and oral communication skills necessary* Knowledge of regulatory requirements* Proficient with Microsoft Excel, Outlook and 10-Key Calculator
Internal Compliance Officer-BSA/AML Compliance, 08/2014 to 09/2016
Apache Nugget CorporationCity, STATE,

Analytical: knowledge of methods required to investigate and analyze financial and gaming data.

Technical Knowledge: knowledge of and experience with tribal governments, tribal gaming commission/agencies or other tribal entities engaged in the regulation or enforcement of gaming laws.

Compliance: knowledge of methods required to investigate matters of interest and ensure regulatory compliance. Compliance Officers are responsible for monitoring the gaming activities and to insure compliance with tribal, state, and federal gaming laws and regulations.

Develop, implement and maintain the Title 31 Compliance program to ensure compliance with applicable Federal and State gaming regulations. Responsible for understanding and complying with Title 31, Office of Foreign Asset Controls (OFAC) and Anti-Money Laundering (AML) regulations and requirements. Oversee the daily Title 31 compliance operation to include but not limited to all reporting requirements and leading the Title 31 program. In addition, the incumbent in this position is responsible to promote positive guest relations through prompt, courteous and efficient service.

Oversee, process and ensure accuracy of Title 31 related forms completed by casino staff. Oversee and ensure timely and accurate submission of Title 31 required document filings. Maintain all regulated paperwork and postings. Monitor and review all Title 31 operational areas and assist in the drafting of sound, effective and operationally efficient internal control procedures that comply with all applicable laws and regulations. Investigate reported suspicious activity as related to Title 31. Address potential non-compliance issues promptly and appropriately. Ensure all team members are in compliance for all Title 31 programs, monitor team member Title 31 training and assist departments in meeting training requirements for successful and timely completion. Draft written responses to internal and external Title 31 audits. Provide any other Title 31 support to casino departments and functions as needed. Ensure full compliance with departmental Internal Controls, policies, procedures and regulations.Other duties as assigned.

High School Diploma: , Expected in 1994
Newcomb High School - Newcomb, New Mexico

National Indian Gaming Association-Commissioner Certification Course Level 1,2,3, Commissioner Certification Course GLI Labs Master, Commissioner Certification Course Surveillance Master

Bank Secrecy Act & AML Crash Course Certificate-Stringfellow Consulting Services Unlimited

Internal Audit Symposium Best Practices for Casino Internal Auditor-EGGHART

Regulating Gaming Technology-National Indian Gaming Commission

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Resume Overview

School Attended

  • Newcomb High School

Job Titles Held:

  • Cage Manager
  • Cage/Vault Supervisor
  • Cage/Vault Team Leader Cashier
  • Slot Attendant
  • Revenue Auditor
  • Internal Compliance Officer-BSA/AML Compliance


  • High School Diploma

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