Cage Cashier Resume Example Cage Casino Horseshoe Casino

CAGE CASHIER

Summary

Motivated customer service representative with over 10 years retail experience in a fast-paced environment.

Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success.

Highly enthusiastic customer service representative with 10+ year\'s client interface experience

Community Outreach Specialist experienced in program coordination and management for the past 3 years.

Advanced training in HIV/AIDS awareness, intervention, and prevention

Highlights

Case management Client and community
Creative problem solver
outreach
Exceptional communication skills
Valid [NY] driver's license
Quick learner
HIV/AIDS awareness training
Shipping and receiving professional
Organized Infectious disease management
Strategic sales knowledge
Skilled in call center operations Multi-line
phone operation proficiency
Strong problem solving aptitude
Trusted key holder
MS Windows proficient Training development
aptitude
Proficient in cash management Credit card processing

Disease prevention
Case management
Low income and homeless populations
Human services professional
Crisis intervention and resolution
Medical records and documentation

Experience

Cage Cashier 07/2014 － 06/2015Cage Casino Horseshoe CasinoBaltimore, MD

Provides prompt, friendly, and courteous service to all guests while following company and gaming regulations
Conducts all transactions in a confidential manner
Performs all types of money-handling functions including check cashing and converting coin, tokens, and gaming chips into currency
Counts money and chips and reconciles banks Orders currency to refill supplies
Accepts, delivers, and issues credit card cash to customers
Dispenses coins/chips to other cashiers
Processes funds transactions for the cashiering department and other casino personnel
Performs transactions under surveillance
Processes new check cashing applications
Records information regarding transactions on reports and forms
Maintains internal controls with reports describing errors and discrepancies
Collaborates with work-group and all support departments to ensure player satisfaction
Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems
Works with team members to achieve common goals
Maintains high standards of courtesy, professionalism and discretion in all communications to, about, or with customers including their arrangements and finances
Maintains confidentiality of all player accounts
Maintains security and confidentiality of files, records, and lists.

Mobile Outreach/prevention Specialist08/2012 － CurrentWomen Accepting ResponsibilityBaltimore, MD

Beautiful Me Program.
Conduct individual interviews and group sessions to recruit Trans gender clients for participation with program goals.
Appropriate referrals to services needed by client.
Drive mobile unit for outreach and testing throughout different communities within the state of Maryland.
Collected and analyzed data on individual clients using records, tests, interviews and professional sources.
Conducted one on one counseling sessions per week.
Assessed, screened and counseled clients each day.
Educated clients each week on the prevention and treatment of HIV and other STIs.
Wrote summaries, reports and other correspondence regarding community outreach efforts.
Collected HIV risk assessment data and entered findings in a centralized database.
Coordinated work groups and outreach activities.
Assessed and responded to individual and community health education needs.

Customer Care Specialist07/2011 － 07/2012Aegis CommunicationsNew York, NY

Described product to customers and accurately explained details and care of merchandise.
Answered a constant flow of customer calls with up to 50 calls in queue per minute.
Addressed and resolved customer product complaints empathetically and professionally.
Gathered and verified all required customer information for tracking purposes.
Accurately documented, researched and resolved customer service issues.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
check and credit card transactions with 100% accuracy.

Help Desk Specialist01/2006 － 10/2010Call Center Time Warner CableCollege Point, NY

Assisted customer with inquires on products and services for cable, Internet, and phone service
Set appointment for installation of service, processed payments and adjustments towards customers accounts
Provided each sales representative with the appropriate tools to successful close sales with current and new clients
Processed credit card transactions for payments.
Updated records of employee performance, conducted weekly and monthly team meetings.
Effectively managed a high-volume of inbound and outbound customer calls.
Addressed and resolved customer product complaints empathetically and professionally.
Oversaw call center employees to ensure customer satisfaction goals were consistently met.
Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
Trained staff on operating procedures and company services.

Shipping Specialist04/2005 － 01/2006Fed ExNew York, NY

Assisted customer with parcels for shipment, prepared records of shipment transactions,.
Maintenance of store appearance, assisted customers with all inquiries processed payments.
Described product to customers and accurately explained details and care of merchandise.
Politely assisted customers in person and via telephone.
Answered product questions with up-to-date knowledge of sales and store promotions.
Organized store merchandise racks by size, style and color to promote visually appealing environment.
Operated a cash register for cash, check and credit card transactions with 100% accuracy.

Lead Sales Associate11/2003 － 11/2005NBC Universal StoreNew York, NY

Operated a cash register for cash, check and credit card transactions
Counted cash drawers and made bank deposits.
Managed staff of 40 sales associates, 2 team leaders
Trained and developed new associates on POS system and key sales tactics.
Scheduled and led weekly store meetings for all employees.
Answered questions regarding the store and its merchandise.
Greeted customers and ascertained customers' needs.
Organized racks and shelves to maintain the visual appeal of the store.
Helped customers with questions, problems and complaints in person and via telephone.
Effectively managed a high-volume of inbound and outbound customer calls.

Education

2019Bachelor of Science:University of Maryland - EnglishBaltimore, MD, USA

English

June 1991High School Diploma:Bishop Loughlin Memorial H.S - MusicBrooklyn, NY, USA

Skills

cable, call center, Case management, cash management, cash register, cashiering, color, communication skills, community health, counseling, Creative problem solver, outreaching, Credit, Client, clients, customer satisfaction, Customer Service, database, fast, forms, funds, Infectious disease, meetings, money, MS Windows, Works, personnel, POS, problem solving, Processes, Quick learner, receiving, risk assessment, sales, Shipping, Strategic, telephone, phone, Training development

Resume Overview

Companies Worked For:

Cage Casino Horseshoe Casino
Women Accepting Responsibility
Aegis Communications
Call Center Time Warner Cable
Fed Ex
NBC Universal Store

School Attended

University of Maryland
Bishop Loughlin Memorial H.S

Job Titles Held:

Cage Cashier
Mobile Outreach/prevention Specialist
Customer Care Specialist
Help Desk Specialist
Shipping Specialist
Lead Sales Associate

Degrees

2019 Bachelor of Science : University of Maryland - English
June 1991 High School Diploma : Bishop Loughlin Memorial H.S - Music

Cage Cashier Resume Example

Resume Score: 90%

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