Livecareer-Resume
Jessica Claire
Customer Service Associate
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

New mother of two eager to dive back into the customer service industry. Dedicated customer service representative dedicated to providing ultimate customer satisfaction. Proven ability to establish and maintain communication and relationships with customers/clients. Adept in multitasking and problem solving. Overachieving to meet the needs of the customer and exceed the needs and expectations of the employer as well. Excellent time management skills combined with self-control and patience, hardworking, I'm ready to join the team!

Skills
  • Oral communication
  • Adaptability
  • Empathy
  • Digital Literacy
  • Empathy
  • Time Management
Work History
Cage Cashier, 02/2018 - 09/2019
Delaware North Companies Wellington, FL,
  • Processed various cash transactions and answered gaming customer questions.
  • Counted and recorded assigned funds and made exchanges of funds throughout shift.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Performed check cashing for customers based on company policies.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Issued gaming coins and tokens to customers for cash.
  • Enforced company standard operating procedures, gaming regulations and Title 31 compliance.
  • Verified individual amounts of loose coin and bundled paper money.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Secured casino funds not in use after balancing cash drawer.
  • Verified over $80,000 of cash and credit payments daily.
  • Documented exchange transactions in computer system with high accuracy.
  • Protected customers by following information security procedures and maintaining confidentiality of transactions.
  • Moved currency, coins and chips following exact security protocols.
  • Verified and processed authorization forms for transactions.
  • Understood and consistently followed gaming commission rules governing establishment activities.
  • Counted cash, prepared deposits and balanced accounts.
  • Offered information about operations and procedures to help with questions.
  • Sold chips, tokens or tickets to patrons based on individual needs.
  • Trained, oriented and mentored new cashiers in money handling and cage security procedures.
  • Helped patrons access funds by cashing checkers and processing credit card advances.
Cage Cashier, 03/2016 - 01/2018
Delaware North Companies Kiawah Island, SC,
  • Processed various cash transactions and answered gaming customer questions.
  • Counted and recorded assigned funds and made exchanges of funds throughout shift.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Performed check cashing for customers based on company policies.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Issued gaming coins and tokens to customers for cash.
  • Enforced company standard operating procedures, gaming regulations and Title 31 compliance.
  • Verified individual amounts of loose coin and bundled paper money.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Secured casino funds not in use after balancing cash drawer.
  • Verified over $40,000.00 of cash and credit payments daily.
  • Documented exchange transactions in computer system with high accuracy.
  • Protected customers by following information security procedures and maintaining confidentiality of transactions.
  • Counted cash, prepared deposits and balanced accounts.
  • Trained, oriented and mentored new cashiers in money handling and cage security procedures.
  • Sold chips, tokens or tickets to patrons based on individual needs.
  • Helped patrons access funds by cashing checkers and processing credit card advances.
Cashier/Sales Associate, 05/2013 - 02/2016
Gpm Investments Sault Sainte Marie, MI,
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Cashier, 08/2011 - 05/2013
Lkq Corp Duluth, MN,
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Education
High School Diploma: , Expected in 05/2013
-
Fredrick Douglass High School - Columbia, MO,
GPA:

Graduating high school with an exceptional knowledge of economics, finance, geography, philosophy, political science, algebra, geometry, biology, physics, chemistry, american history, european history, and world history and more

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Resume Overview

School Attended

  • Fredrick Douglass High School

Job Titles Held:

  • Cage Cashier
  • Cage Cashier
  • Cashier/Sales Associate
  • Cashier

Degrees

  • High School Diploma

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