Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Orderly and committed Financial Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Capable of working alone or with teams to accomplish on-time and accurate clerical tasks.

Skills
  • Back office operations
  • Data entry documentation
  • Sensitive material handling
  • Courteous demeanor
Experience
Cafeteria Staff Member/ Cashier, 08/2014 to Current
Alabama State UniversityMontgomery, AL,
  • Process incoming money and issue lunch tickets to accounts
  • Prepare weekly banking deposits and record detailed deposits for St Bernadette finance office
  • Support Cafeteria Manager in any functions she needs done
  • Monitored and recorded temperatures of food, storage, and service areas to maintain established, regulatory guidelines.
  • Verified proper operation of refrigerators, freezers and warming lamps by collecting temperature readings every day.
  • Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
  • Kept all utensils, dishes and glasses clean and ready for customer use.
  • Protected food from spoilage by properly storing in freezer and refrigerator.
Financial Administrative Assistant, 08/2016 to 02/2018
General DynamicsPeterson Air Force Base, CO,
  • Worked directly with CFO and Executive Director on tasks
  • Developed and implemented efficient filing systems and customer database protocols.
  • Kept detailed spreadsheets to review with CFO to compare program information
  • Kept detailed record of invoices and processed payments, including program and membership bank drafts set up with our Financial Institution
  • Attended meetings with program directors and took meticulous notes.
  • Directed customer communication to appropriate department personnel and provided information to resolve inquiries.
  • Reduced financial discrepancies by accurately analyzing and managing payments, attendance and invoices for various programs.
  • Oversaw filing systems and scanned documents to manage physical and electronic documents and information.
  • Planned and executed special events, diligently managing details to ensure timely completion
  • Guided administrative and professional staff through computer and software problems.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Compiled program data and created reports and spreadsheets for use by financial department.
  • Processed Daily reconciliation and prepared banking deposits
  • Headed program fee bank drafting and Assisted in membership Bank Drafting( as needed)
  • Aided senior leadership during executive decision-making process, generating customer and performance data reports to recommend corrective actions and improvements.
  • Created, documented and implemented administrative processes to reduce process gaps and effectively train team members in proper protocols.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Generated financial reports to present decision-makers with valuable data.
  • Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
  • Set up and maintained physical and electronic filing systems.
  • Compiled and analyzed data utilizing Excel spreadsheets or other databases
  • Managed new files and retrieval requests for CFO quickly, which improved filing process and accuracy.
  • Facilitated troubleshooting, maintenance and updates for office systems.
  • Supported office operations, managed client correspondence, ensured record tracking and handled internal communications.
  • Contacted customers via email (for documentation purposes) or phone to confirm account balances follow up with inquiries.
  • Designed and printed various tickets, programs, invitations, and signage for events.
  • Compiled data, designed and printed(in House)the Y Program guide, updated the Y website each session, and any other administrative tasks needed.
  • I loved this job and only left to care for my ailing and beloved grandmother.
Customer Service Supervisor, 06/2015 to 08/2016
CarmaxLittleton, CO,
  • Process and receipt Point of Sales for memberships, classes, programs
  • Monitored daily activities of customer service team, providing guidance and encouragement to optimize productivity.
  • Quickly responded to customers concerns and needs to improve company customer service.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment. I LOVED our Y Members!
  • Assisted staff with resolving complex customer issues.
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service..
  • Prioritized providing top-quality customer service.
  • Guided employees through routine and complex administrative situations with decisive but motivational approach.
  • Translated management directives into actionable mandates for front-line staff.
  • Provided knowledge of Y programs, classes and building information for prospective members
  • Answered customer requests with friendly, knowledgeable service and support.
Customer Service Representative, 09/2009 to 08/2014
Robert K. Fox Family YCity, STATE,
  • Informed guests and prospective Members about building information, pricing, programs and classes
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Processed/Receipted Point of Sale classes, memberships
  • Set up and activated customer accounts.
  • Delivered high level of service and support to each customer. Customer Service is very important to me.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Education and Training
High School Diploma: , Expected in 06/2000
Millersport High School - Millersport, OH
GPA:
: Office Technology Certificate, Expected in 05/2001
Adult Education of CTEC - Newark, OH,
GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Millersport High School
  • Adult Education of CTEC

Job Titles Held:

  • Cafeteria Staff Member/ Cashier
  • Financial Administrative Assistant
  • Customer Service Supervisor
  • Customer Service Representative

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: