Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Orderly and committed Financial Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Capable of working alone or with teams to accomplish on-time and accurate clerical tasks.

  • Back office operations
  • Data entry documentation
  • Sensitive material handling
  • Courteous demeanor
Cafeteria Staff Member/ Cashier, 08/2014 to Current
Alabama State UniversityMontgomery, AL,
  • Process incoming money and issue lunch tickets to accounts
  • Prepare weekly banking deposits and record detailed deposits for St Bernadette finance office
  • Support Cafeteria Manager in any functions she needs done
  • Monitored and recorded temperatures of food, storage, and service areas to maintain established, regulatory guidelines.
  • Verified proper operation of refrigerators, freezers and warming lamps by collecting temperature readings every day.
  • Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
  • Kept all utensils, dishes and glasses clean and ready for customer use.
  • Protected food from spoilage by properly storing in freezer and refrigerator.
Financial Administrative Assistant, 08/2016 to 02/2018
General DynamicsPeterson Air Force Base, CO,
  • Worked directly with CFO and Executive Director on tasks
  • Developed and implemented efficient filing systems and customer database protocols.
  • Kept detailed spreadsheets to review with CFO to compare program information
  • Kept detailed record of invoices and processed payments, including program and membership bank drafts set up with our Financial Institution
  • Attended meetings with program directors and took meticulous notes.
  • Directed customer communication to appropriate department personnel and provided information to resolve inquiries.
  • Reduced financial discrepancies by accurately analyzing and managing payments, attendance and invoices for various programs.
  • Oversaw filing systems and scanned documents to manage physical and electronic documents and information.
  • Planned and executed special events, diligently managing details to ensure timely completion
  • Guided administrative and professional staff through computer and software problems.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Compiled program data and created reports and spreadsheets for use by financial department.
  • Processed Daily reconciliation and prepared banking deposits
  • Headed program fee bank drafting and Assisted in membership Bank Drafting( as needed)
  • Aided senior leadership during executive decision-making process, generating customer and performance data reports to recommend corrective actions and improvements.
  • Created, documented and implemented administrative processes to reduce process gaps and effectively train team members in proper protocols.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Generated financial reports to present decision-makers with valuable data.
  • Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
  • Set up and maintained physical and electronic filing systems.
  • Compiled and analyzed data utilizing Excel spreadsheets or other databases
  • Managed new files and retrieval requests for CFO quickly, which improved filing process and accuracy.
  • Facilitated troubleshooting, maintenance and updates for office systems.
  • Supported office operations, managed client correspondence, ensured record tracking and handled internal communications.
  • Contacted customers via email (for documentation purposes) or phone to confirm account balances follow up with inquiries.
  • Designed and printed various tickets, programs, invitations, and signage for events.
  • Compiled data, designed and printed(in House)the Y Program guide, updated the Y website each session, and any other administrative tasks needed.
  • I loved this job and only left to care for my ailing and beloved grandmother.
Customer Service Supervisor, 06/2015 to 08/2016
CarmaxLittleton, CO,
  • Process and receipt Point of Sales for memberships, classes, programs
  • Monitored daily activities of customer service team, providing guidance and encouragement to optimize productivity.
  • Quickly responded to customers concerns and needs to improve company customer service.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment. I LOVED our Y Members!
  • Assisted staff with resolving complex customer issues.
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service..
  • Prioritized providing top-quality customer service.
  • Guided employees through routine and complex administrative situations with decisive but motivational approach.
  • Translated management directives into actionable mandates for front-line staff.
  • Provided knowledge of Y programs, classes and building information for prospective members
  • Answered customer requests with friendly, knowledgeable service and support.
Customer Service Representative, 09/2009 to 08/2014
Robert K. Fox Family YCity, STATE,
  • Informed guests and prospective Members about building information, pricing, programs and classes
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Processed/Receipted Point of Sale classes, memberships
  • Set up and activated customer accounts.
  • Delivered high level of service and support to each customer. Customer Service is very important to me.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Education and Training
High School Diploma: , Expected in 06/2000
Millersport High School - Millersport, OH
: Office Technology Certificate, Expected in 05/2001
Adult Education of CTEC - Newark, OH,

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Resume Overview

School Attended

  • Millersport High School
  • Adult Education of CTEC

Job Titles Held:

  • Cafeteria Staff Member/ Cashier
  • Financial Administrative Assistant
  • Customer Service Supervisor
  • Customer Service Representative


  • High School Diploma

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