Caesars Palace Concierge Resume Example
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CAESARS PALACE CONCIERGE
Professional Summary
A polished Les Clefs d'Or Concierge with more than 12 years of expertise as a Concierge in the hospitality industry. A highly communicative professional and flexible problem solver with a positive attitude effective in handling guests need and/or resolving issues while providing valuable services and assistance to guests and colleagues alike. Looking for an opportunity for professional growth and career advancement. Committed to performing all tasks with the highest level of professionalism and competence.
Skills
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Work History
Caesars Palace Concierge11/2018 to 10/2020
Company Name – City, State
Company Name – City, State
- Opening staff member of Caesars Palace Concierge Department.
- Helped establish protocols and procedure for Caesars Palace Concierge Department
- Helped train new Caesars Palace Concierge on various programs and procedures to be used daily.
- Assisted Chef Concierge in training new concierge in proper protocol when dealing with guests, both at Concierge Front desk, and/or thru email correspondences or phone conversation.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Supported local sports teams, museums, restaurants and other tourist-oriented spots by promoting events to hotel guests.
- Worked closely with Butlers, Casino Hosts and various other Hotels management teams to ensure Villa Guests needs and expectations were not only met but exceeded
- Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Arranged for transportation to and from airport, train station and events for visitors.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Monitored social media and online sources for industry trends.
- Developed team communications and information to ensure Concierge team and front of house departments were well informed of upcoming events and activities in Las Vegas area.
- Maintained excellent attendance record, consistently arriving to work on time.
ARIA Concierge10/2009 to 11/2018
Company Name – City, State
Company Name – City, State
- Part of original 10 member opening ARIA Concierge Team
- Worked with various programs: Guest Bridge & Open Table (Restaurants) Viper; Opera; Go Concierge; Zingle; Archtics; Ticket Master; Veritic; Microsoft Office; Excel
- Facilitated Visitor Requests, Through email correspondence, desk Interactions and Telephone conversations.
- Provided Guests with lists of Resort/Company specific events and up coming activities as well as current lists of events and activities.
- Made guest reservations for dining, shows, tours, spa services, and various other tourist attractions.
- Helped establish EPC portal; booked guests through Expedia provided portal to capture guest information and sales.
- Worked closely with guests, some of VIP and/or Celebrity status, and always respected their privacy
- Increased customer service ratings through personable service
- On opening Concierge team - to establish protocol for ARIA Tower Suite Department
- Filled in at ARIA Executive Offices when needed.
- Senior staff member that helped train new Concierge.
- Facilitated small group reservations for Villa Guests; working closely with Butler staff, Casino hosts and other Hotels management teams.
Salon Bellagio Assistant Manager05/2007 to 10/2009
Company Name – City, State
Company Name – City, State
- Was acting Manager of Salon Bellagio for eight months during Salon Managers Maternity Leave
- Maintained work schedules for 75 employees: Manicurists, Hairstylists, colorists, makeup artists, salon attendants, receptionists and inventory control clerk
- Organized peak holiday events (i.e. NYE, Valentines day and other high volume days within Salon Bellagio by hiring additional staff and arranging for additional equipment to be brought in to accommodate salon needs.
- Trained and worked with Salon employees to ensure delivery of efficient, high quality service (5-star)
- Worked closely with Bellagio HR department on hiring/firing process with employees.
- Provided coaching, mentoring, and consultation to staff to enhance staff development.
- Maintained inventory by tracking expenses, purchases, and shelf stock.
- Over saw daily operations of Salon Bellagio, including employee performance, facility cleanliness and sales.
Spa Bellagio Receptionist09/2005 to 05/2007
Company Name – City, State
Company Name – City, State
- Achieved specified sales targets by promoting special treatments, additional services, and products.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Booked, moved, and/or cancelled guests appointments thru email correspondence, phone conversation and in person when at Bellagio Spa desk.
Education
Bellagio Resort & Casino-
City
REACH - First graduating Class
Accepted to the first Management training class offered for line level employees
Nutrition & Fitness1991Truckee Meadows Community College-
City,
State
Was deemed an expert in this field by the Board of Regents in Reno NV; taught a Nutrition & fitness course at TMCC from 1990-1998
Some College (No Degree): Early Childhood EducationTruckee Meadows Community College-
City,
State
Took necessary courses for State and County requirements to become a Day Care Director
Certifications
CHC - Certified Hotel Concierge
Les Clef d'Or USA
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Resume Overview
School Attended
- Bellagio Resort & Casino
- Truckee Meadows Community College
Job Titles Held:
- Caesars Palace Concierge
- ARIA Concierge
- Salon Bellagio Assistant Manager
- Spa Bellagio Receptionist
Degrees
- Nutrition & Fitness 1991
Some College (No Degree) : Early Childhood Education
