Hardworking Cable Technician proficient in performing connections, disconnections and alterations to customer systems. Effective at working with little supervision to perform efficient and high-quality work. Desiring to apply 40 years' experience to take on a fast-paced position with Current Version of A.T. & T Focused on achieving demanding service, quality and performance objectives. Remarkable work ethic with a solid career history of working effectively with cable, internet and phone bundles. Experienced in customer relations, regional cabling and building installations. Detail-oriented and reliable with top communication and multitasking strengths. Excellent communicator with top technical and problem-solving abilities. Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills. Experienced Cable Maintenance, Installation and Repair Residence and Business customers with over 40 years of experience in Telecommunications Industry,. Excellent reputation for resolving problems and improving customer satisfaction. Being a Customer Service Representative is an area I have excelled at over the years. I currently am Senior Technician at my work Location. I have also learned and developed new skills including Internet Services and Fiber Optic Systems which I train other technicians in problem solving. Working weekends , holidays, and overtime to meet demands of workload. Participate in training new hires, provide counseling on performance, participate in Union activities including Union Steward to resolve issues between management and employees. Problem solving and Trouble Resolution are a strong suit
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- Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters.
- Completed new connects, reconnects, disconnects and service changes for residential and commercial customers.
- Trained employees on organizational policies and practices to achieve continuity and effectiveness across teams.
- Provided leadership to technicians and managed day-to-day operations, distributing work assignments, tracking work status and resolving issues.
- Performed troubleshooting of systems with techniques such as speed and ping tests.
- Provided training on use, troubleshooting and calibration of equipment.
- Read blueprints and schematics to correctly place equipment.
- Operated equipment, vehicles and tools with optimal safety procedures to prevent injuries.=
- Operated equipment, vehicles and tools with optimal safety procedures to prevent injuries.
- Responded to service requests during and after business hours.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Established high quality standards and drove field productivity to increase revenue.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
- Responded to service requests during and after business hours.
- Handled [number] calls per [timeframe] to address customer inquiries and concerns.
- Used coordination and planning skills to achieve results according to schedule.
- Carried out day-day-day duties accurately and efficiently.
- Monitored emergency frequencies to detect distress calls and dispatch emergency response personnel or equipment.
- Maintained accurate documentation of messages transmitted and received.
- Installed, tested and operated radio equipment, adjusting settings to achieve clearest transmission.
- Identified and obtained bearings of signal sources through use of direction-finding procedures.
- Oversaw team of 8 personnel, including training and directing staff to maintain deployability and meet communications needs.
- Oversaw team of 4 personnel, including training and directing staff to maintain deployability and meet communications needs.
- Put together and configured antennas, power sources and other equipment to establish communications.
- Completed inspections every daily , followed maintenance schedules and completed repairs.
- Repaired radio equipment as necessary using electronic testing equipment, hand tools and power tools.
- Followed schedules and procedures for changing frequencies and cryptographic codes.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
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School Attended
- San Lorenzo High School
Job Titles Held:
- Cable Maintenance Splicing Technician
- Telephone Installer
- Radio Teletype Operator
Degrees
- GED
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