Being exposed to different fields of work for 11 years shows flexibility of myself. The positive approach of life enables me to survive wherever I work. Being with the customer service where patience and customer care is required. Being with the constructions and engineering field. Being with the airline industry where safety and passengers welfare is priority creating a positive travel experience. I believe that wherever or whatever field of work I will be with the honest, dedicated and positive attitude, I will be able to handle the job.
Positive and friendly
Fluent in English
Calm under pressure
Excellent work ethic
Knowledge of Autocad
Cabin Crew, 06/2007 to 07/2011 Etihad Airways – Abu Dhabi, UAE
Greeted passengers, verified tickets and directed passengers to assigned seats.
Explained the use of safety equipment and answered passengers' questions.
Solicited customer feedback and resolved any problems.
Promoted the safety, comfort and welfare of passengers.
Supervised unaccompanied minors during flights.
Administered first aid to passengers experiencing medical emergencies.
Maintained a friendly, positive attitude when dealing with distressed passengers.
Estimation- Central Gas, 12/2006 to 06/2007 Al Dharis Gas Installation – Dubai, UAE
Estimate materials to be used in the project( Central Gas Installation).
In-charge of making construction submittals.
In-charge of submitting the design for government's approval
Field inspection- monitoring the project
Coordinate with the Project Managers the status of the project.
Sales Engineer(Electro-mechanical products), 10/2005 to 11/2006 Gebal LLC – Abu Dhabi, UAE
Sold Electro-mechanical products like manhole covers, drainage systems, playground equipments.
Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable projects with success rate.
Built strong client relationships and provided high value-adding services.
In-charge of the product installation plan.
In-charge of product inspection and testing ensuring government's approval.
In-charge of Constructions submittal.
Customer Assistance Supervisor, 05/2000 to 08/2005 CEPALCO- Cagayan Electric Power and Light Co. – Cagayan de Oro City, Philippines
Investigate and resolved customer call, inquiries and complaints.
Sometimes do field inspections.
Promptly responded to inquiries and requests from prospective customers.
Strong leader of customer support staff.
Received payment for disconnected customer.
Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Dispatched crew in the field to attend customer's complain especially for electric power concern.
In-charge of the materials to be used in our Department.
Attend Department meetings.
Bachelor of Science: Mechanical Engineering, 1997 Xavier University- Ateneo de Cagayan - Cagayan de Oro City, Philippines
Member of Junior Philippine Society of Mechanical Engineers.
Recipient of PESFA Scholarship since I belong to the Top 10 of the class when graduated high school.
PSME - member of the Philippine Society of Mechanical Engineers
BCBP - member Brotherhood of Christian Businessmen and Professionals
SOLAS - Survival on Land and Sea certificate
Autocad - Certificate
Cepalco - One of the most outstanding employee 2003