Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary
Excellent communicator with 9 years in a demanding call center environment as a Customer Service Representative and manager. Invested Social Worker driven to form trusting relationships with clients and advocate for their best interests.
Skills
Bachelors Of Arts in Psychology, Strong Interpersonal Skills, Management, Airport Security, Resolving customer Complaints, Excellent Customer Service, Fluent in English, Food Safety, Legal Document Preparation, Microsoft Office Programs, Fast Learner, Sales, Scheduling Appointments, Filing, Data Entry, Technical Support
Professional Experience
Cabin Cleaner, 10/2016 to Current
Menzies AviationSarasota, FL,
  • We professionally clean aircraft cabins from 15 to 550 seats.
  • From quick turn cleans to more extensive, heavy- duty cleans, to detailed cockpit or flight deck cleaning, we can tailor our service to meet your specific needs.
  • Polished glass surfaces and windows.
  • Polished all metal hardware fixtures.
  • Removed waste paper and other trash from the premises to designated area.
  • Changed bed linens and collected soiled linens for cleaning.
  • Disinfected and mopped bathrooms to keep them sanitary and clean.
  • Cleaned walls, windows, shades and curtains.
  • Used chemicals and other cleaning equipment in a proper, safe and responsible manner.
Technical Support Specialist, 04/2014 to 11/2014
Ascend LearningBirmingham, AL,
  • Work from home position.
  • Managed call flow and responded to technical support needs of customers.
  • Evaluated and responded to incoming sales leads and requests for technical support assistance.
  • Participated in various incentive programs and contests designed to support achievement of production goals. 
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Asked open-ended questions to assess customer needs.
  • Built long-term customer relationships and advised customers on purchases and promotions.
Customer Service Representative, 09/2008 to 04/2014
Leidos Holdings Inc.Meridian, ID,
  • Documented all customer inquiries and comments thoroughly and quickly.
  • Responded to all customer inquiries thoroughly and professionally.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Used role playing, simulations, team exercises, group discussions, videos and lectures to instruct participants in a variety of ways.
  • Organized training for 27 new employees every three months Extensively trained new and existing employees.
  • Monitored participant workflow and behaviors throughout the training process.
  • Conducted one-on-one tutoring sessions for new employees.
  • Used a variety of assessment tools and strategies to improve instruction methods.
  • Reviewed daily metrics of account executives to evaluate their strengths and weaknesses.
  • Increased performance scores by 85% by developing new employee processes.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
Imaging and Document Specialists, 10/2007 to 08/2008
Nestle InternationalPoughkeepsie, NY,
  • Produced legal documents, including contracts and real estate closing statements.
  • Filed all pleadings with the court clerk.
  • Filed all court documents on behalf of the attorneys.
  • Adhered to all facility, company and legal guidelines.
  • Scanned documentation and entered into the database.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Organized forms, made photocopies, filed records and prepared correspondence and reports.
  • Reviewed and updated client correspondence files and scheduling database.
File Clerk and Data, 01/2007 to 06/2007
Grove Bay Hospitality GroupCoral Gables, FL,
  • Organized forms, made photocopies, filed records and prepared correspondence and reports.
  • Entered numerical data into databases in a timely and accurate manner.
  • Scanned documentation and entered into the database.
  • Obtained scanned records and uploaded them into the database.
  • Located missing file materials.
  • Implemented improvements to file systems and procedures.
Shift Manager, 08/2005 to 01/2007
Related CompaniesLong Island City, NY,
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Verified that prepared food met all standards for quality and quantity.
  • Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
  • Trained, coached and monitored staff to ensure smooth adoption of new program.
Cashier, 05/2004 to 08/2006
Taco BellCity, STATE,
  • Cleaned and inspected galley equipment, kitchen appliances, and work areas Cleaned and organized eating, service, and kitchen areas Maintained high standards of customer service during high-volume, fast-paced operations.
  • Consistently provided friendly guest service and heartfelt hospitality.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Prepared fountain drinks and ice cream items.
  • Prepared all food orders within a 2-3 minute time frame.
  • Verified that prepared food met all standards for quality and quantity.
  • Strictly followed all cash, security, inventory and labor policies and procedures.
  • Prepped items for later use to save staff time during busy hours.
Receptionist, 06/2002 to 05/2004
Graduate Studies And ResearchCity, STATE,
  • University of Louisiana at Monroe Graduate Studies - Monroe, LA Composed and drafted all outgoing correspondence and reports for managers.
  • Oversaw inventory and office supply purchases.
  • Located missing file materials.
  • Implemented improvements to file systems and procedures.
  • Examined, categorized and sorted incoming documents.
  • Maintained physical and computer-based filing systems.
  • Created reports, correspondence and spreadsheets with Microsoft Office programs.
  • Followed-up with staff and customers regarding missing or needed information.
  • Upheld confidentiality of all information.
Education and Training
Bachelor of Arts: Psychology, Expected in 2017
Ashford University Online - San Diego, CA
GPA:
Languages
Fluent in English Professional and mature Articulate and well-spoken Flexible

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Resume Overview

School Attended

  • Ashford University Online

Job Titles Held:

  • Cabin Cleaner
  • Technical Support Specialist
  • Customer Service Representative
  • Imaging and Document Specialists
  • File Clerk and Data
  • Shift Manager
  • Cashier
  • Receptionist

Degrees

  • Bachelor of Arts

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