Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in the people business. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to Claireany success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Pockets Replenishment
Productivity and Time Management
Industrial Equipment Operation
Calendar and Scheduling Software
Problem Identification
Critical Thinking
Damage Prevention
Cleanliness Standards
Reading Clairerehension
Hospitality Management
Social Perceptiveness
Customer Needs Assessments
Adaptable and Flexible
Team Cooperation
Conscientious and Detail-Oriented
Safety Standards
Disinfectants and Insecticides
Supply Inventory Management
Active Listening
Positive Team Player
Clairelex Problem-Solving
Vacuuming and Sweeping
Handling Procedures
Inventory Restocking
Guest Satisfaction
Hazardous Chemicals
Supply Replenishment
New Employee Training
Special Event Preparation
Quality Control Analysis
Checklists and Recordkeeping
Quality Standards
Logical Thinking
Customer Service Orientation
Goal-Driven
Work History
Cabin Cleaner, 06/2022 - Current Mcgee Air Services – San Francisco, CA,
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Disposed of trash and recyclables on each clean
Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
Vacuumed rugs and carpeted areas in bedrooms, offices, gamerooms and corridors.
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Hand-dusted and wiped down furniture, fixtures and window sills to keep areas clean and comfortable.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Adhered to professional house cleaning checklist.
Documented and reported necessary facility and building repairs observed.
Deli Associate, 08/2021 - 05/2022 Gpm Investments – Springdale, AR,
Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Strictly followed sanitation and food safety guidelines as required by regulatory agencies and Claireany.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Opened new inventory and rotated stock by dates to maintain freshness.
Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Listened carefully to customer instructions and prepared orders according to those preferences.
Made food according to standard recipes with requested changes for customer satisfaction.
Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Delivered exemplary customer service to guests, even in peak business periods to promote retention.
Learned other teammates' work tasks to train as backup.
Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
Created appealing food arrangements for party trays and specialized orders.
Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
Received payment via cash, check, card or mobile payment and processed promptly, resulting in [Number]% accuracy rate.
Quality Assurance Technician, 10/2016 - 08/2021 Agropur Inc. – Le, MN,
Implemented new quality assurance and customer service standards.
Recorded, analyzed and distributed statistical information.
Assured consistent quality of production by implementing and enforcing automated practice systems.
Monitored staff organization and suggested improvements to daily functionality.
Collected production samples regularly and performed detailed quality inspections.
Reported production malfunctions to managers and production supervisors.
Inspected products and worker progress throughout production.
Prepared and collection production reports.
Determined quality department standards, practices and procedures.
Evaluated samples against standards by Claireleting measurements, visual inspections and other established tests.
Performed thorough inspections of incoming materials and outgoing products.
Inspected finished products for overall quality and adherence to Tysons specifications.
Generated detailed reports outlining results and recommendations.
Achieved quality assurance operational objectives by preparing and implementing production, productivity and customer-service standards.
Documented findings and entered into system for tracking.
Developed quality assurance plans by conducting hazard analyses, identifying critical control points and establishing critical limits.
Adjusted, repaired and replaced defective parts and materials.
Inspected, verified and documented quantifiable characteristics of finished goods by Clairearing against customer specifications and Claireany quality standards.
Routinely tested products to align temperature, specifications and ingredient levels with best practices and quality standards.
Educated employees on specific QA standards and confirmed maintenance of standards.
Kept inspection journals and daily summary logs as required.
Monitored product standards and quality-control programs.
Halted production line in case of major non-Claireliance of specifications, standards or quality discovered during inspection process.
Performed standard inspection of first article, first pallet and random sampling inspection to customer standards.
Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Claireleted deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
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