Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • Customer Service
  • Management
  • Administrative Independence
  • Technical Writer
  • Interpersonal
  • Multi-task and Flexible
  • Planning and Coordinating
  • Report Writing
  • Problem Resolution
  • Team Building
  • Scheduling and Monitoring
  • Data Entry
  • Microsoft Office Products
  • Medical Transcriptionist

Master Sergeant with 20 years of military experience. Recognized for performance excellence, leading and inspiring team members to excel, encouraging a creative work environment while meeting timely goals. Bringing strong work ethic, management, administrative, organizational, technical, interpersonal skills to any setting. A strategic, critical, analytical thinker, planner, and writer with exceptional attention to detail. Merit reputation for promoting efficiency, managing current objectives, resolving problems, influencing positive outcomes, and improving customer satisfaction.

C-130 Loadmaster, Aviator , 11/2000 to Current
Titlemax, Inc.Ocala, FL,
  • Planned, organized, or managed the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements.
  • Delegated tasks and supervised crew during loading unloading and staging of cargo to achieve smooth and efficient transitions.
  • Monitored and tracked activities related to aircraft cargo to ensure safety rules, environmental policies and government regulations were adhered by all.
  • Applied mathematical abilities to calculate aircraft center of gravity and achieve proper placement and balancing of cargo.
  • Maintained compliance with airport and airline policies and baggage weight restrictions to protect passengers crew, cargo and aircraft.
  • Conducted training sessions on subjects such as hazardous material handling, equipment handling, and quality improvement.
  • Generated mission reports identifying load specifications, configurations, and location deliveries to aid in on time takeoff and on time deliveries.
Customer Service Representative, 09/1998 to 06/2007
El Dorado Public SchoolsEl Dorado, KS,
  • Facilitated incoming calls and completed work orders to meet aggressive timelines accurately.
  • Quickly and accurately, within the first 2-minutes, answered customer questions, suggested effective solutions, and resolved issues to increase customer satisfaction.
  • Performed data entry of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Designed creative Powerpoint presentations for training classes.
  • Trained new personnel on Technology's Department's operation, policies, procedures, and services.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Created purchase orders for vendor maintenance on specific office computer supplies.
  • Input time cards to payroll for Technology Field Computer Technicians.
HR Administrative Secretary, 02/1993 to 10/1996
Townsend, Inc.City, STATE,
  • Answering incoming calls, reviewing and prioritizing mail and composing email correspondences daily.
  • Wrote email messages, memos, and business letters for the Human Resource Manager and proofread to provide 100% error-free documentations.
  • Scheduled travel arrangements once a month and gathered documents daily for management and executive staff meetings and trips.
  • Maintained office supply inventory by checking stock and ordering new supplies as needed to reduce overflow and underflow by 90% each quarter.
  • Correlated files, developed spreadsheets, faxed reports and scanned documents.
  • Worked professionally to handle and meet all client, vendor, and public guest requirements.
  • Maintained data confidentiality when inputting employee sensitive information into Safety and Ergonomics system.
  • Generated weekly Safety and Ergonomics reports.
Personnel Clerk , 08/1989 to 12/1992
ConAgraCity, STATE,
  • Greeted visitors or callers and handle their inquiries and or directed them to the appropriate person.
  • Provided excellent service and attention to customers when face-to-face or through telephone conversations.
  • Monitored telephone calls and schedule for the Personnel Manager.
  • Assisted as a back-up for the Switchboard Operator.
  • Filed documents daily, delivered mail for 3 departments, and performed bookkeeping to facilitate the Personnel Department's Office operations.
  • Recruited 8-10 candidates weekly, including ensuring proper identification, background and reference checks were in alignment with the hiring protocol.
  • Guided new-hire employees through onboarding, orientation, and company policy and procedures.
  • Constructed and provided weekly New-Hire Absenteeism, Safety, and Turnover Employee Reports for the Personnel Manager.
Education and Training
Bachelor of Science: Bachelor Applied Science, Expected in 08/2020
University of Arkansas At Little Rock - Little Rock, AR

Management - Minor

Professional Communication - Minor

  • Dean's List Honoree, Fall 2017
  • Dean's List Honoree, Spring 2018
  • Dean's List Honoree, Spring 2019
  • Chancellor's List Honoree, Spring 2019
  • Dean's List Honoree, Fall 2019
  • Dean's List Honoree, Spring 2020
  • Chancellor's List Honoree, Spring 2020
  • 3.78 GPA
  • Magna Cum Laude Graduate
Associate of Applied Science: Aviation Operations, Expected in 06/2019
Community College of The Air Force - Montgomery, AL
Certification: Administrative Secretary & Medical Secretary, Expected in 06/1988
Woodridge Business Institute - Salisbury, MD,

Meritorious Award - Air Medals

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Resume Overview

School Attended

  • University of Arkansas At Little Rock
  • Community College of The Air Force
  • Woodridge Business Institute

Job Titles Held:

  • C-130 Loadmaster, Aviator
  • Customer Service Representative
  • HR Administrative Secretary
  • Personnel Clerk


  • Bachelor of Science
  • Associate of Applied Science
  • Certification

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