Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Skills
Customer Service
Management
Administrative Independence
Technical Writer
Interpersonal
Multi-task and Flexible
Planning and Coordinating
Report Writing
Problem Resolution
Team Building
Scheduling and Monitoring
Data Entry
Microsoft Office Products
Medical Transcriptionist
Summary
Master Sergeant with 20 years of military experience. Recognized for performance excellence, leading and inspiring team members to excel, encouraging a creative work environment while meeting timely goals. Bringing strong work ethic, management, administrative, organizational, technical, interpersonal skills to any setting. A strategic, critical, analytical thinker, planner, and writer with exceptional attention to detail. Merit reputation for promoting efficiency, managing current objectives, resolving problems, influencing positive outcomes, and improving customer satisfaction.
Experience
C-130 Loadmaster, Aviator , 11/2000 to Current Titlemax, Inc. – Ocala, FL,
Planned, organized, or managed the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements.
Delegated tasks and supervised crew during loading unloading and staging of cargo to achieve smooth and efficient transitions.
Monitored and tracked activities related to aircraft cargo to ensure safety rules, environmental policies and government regulations were adhered by all.
Applied mathematical abilities to calculate aircraft center of gravity and achieve proper placement and balancing of cargo.
Maintained compliance with airport and airline policies and baggage weight restrictions to protect passengers crew, cargo and aircraft.
Conducted training sessions on subjects such as hazardous material handling, equipment handling, and quality improvement.
Generated mission reports identifying load specifications, configurations, and location deliveries to aid in on time takeoff and on time deliveries.
Customer Service Representative, 09/1998 to 06/2007 El Dorado Public Schools – El Dorado, KS,
Facilitated incoming calls and completed work orders to meet aggressive timelines accurately.
Quickly and accurately, within the first 2-minutes, answered customer questions, suggested effective solutions, and resolved issues to increase customer satisfaction.
Performed data entry of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Designed creative Powerpoint presentations for training classes.
Trained new personnel on Technology's Department's operation, policies, procedures, and services.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Created purchase orders for vendor maintenance on specific office computer supplies.
Input time cards to payroll for Technology Field Computer Technicians.
HR Administrative Secretary, 02/1993 to 10/1996 Townsend, Inc. – City, STATE,
Answering incoming calls, reviewing and prioritizing mail and composing email correspondences daily.
Wrote email messages, memos, and business letters for the Human Resource Manager and proofread to provide 100% error-free documentations.
Scheduled travel arrangements once a month and gathered documents daily for management and executive staff meetings and trips.
Maintained office supply inventory by checking stock and ordering new supplies as needed to reduce overflow and underflow by 90% each quarter.
Correlated files, developed spreadsheets, faxed reports and scanned documents.
Worked professionally to handle and meet all client, vendor, and public guest requirements.
Maintained data confidentiality when inputting employee sensitive information into Safety and Ergonomics system.
Generated weekly Safety and Ergonomics reports.
Personnel Clerk , 08/1989 to 12/1992 ConAgra – City, STATE,
Greeted visitors or callers and handle their inquiries and or directed them to the appropriate person.
Provided excellent service and attention to customers when face-to-face or through telephone conversations.
Monitored telephone calls and schedule for the Personnel Manager.
Assisted as a back-up for the Switchboard Operator.
Filed documents daily, delivered mail for 3 departments, and performed bookkeeping to facilitate the Personnel Department's Office operations.
Recruited 8-10 candidates weekly, including ensuring proper identification, background and reference checks were in alignment with the hiring protocol.
Guided new-hire employees through onboarding, orientation, and company policy and procedures.
Constructed and provided weekly New-Hire Absenteeism, Safety, and Turnover Employee Reports for the Personnel Manager.
Education and Training
Bachelor of Science: Bachelor Applied Science, Expected in 08/2020 University of Arkansas At Little Rock - Little Rock, AR GPA:
Management - Minor
Professional Communication - Minor
Dean's List Honoree, Fall 2017
Dean's List Honoree, Spring 2018
Dean's List Honoree, Spring 2019
Chancellor's List Honoree, Spring 2019
Dean's List Honoree, Fall 2019
Dean's List Honoree, Spring 2020
Chancellor's List Honoree, Spring 2020
3.78 GPA
Magna Cum Laude Graduate
Associate of Applied Science: Aviation Operations, Expected in 06/2019 Community College of The Air Force - Montgomery, AL GPA:
Certification: Administrative Secretary & Medical Secretary, Expected in 06/1988 Woodridge Business Institute - Salisbury, MD, GPA:
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