business technician resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

A military veteran who served as an aircraft mechanic during Operation Enduring Freedom. Now employed as a Communications Technician with 14 years of experience in the CATV industry, I'm looking to shift careers with CSX. I'm able to adapt to a variety of work contexts and time limitations. Extensive knowledge of the company's policies and safety procedures. Excellent communication abilities with external and internal customers at all levels and departments. My objective with CSX is to advance to a position in Communications & Signals or Information Technology, where I can put my knowledge and skills to work.

  • Equipment Programming
  • Defect Location
  • Circuit Board Updating
  • Adjustment and Calibration
  • Software Reinstallation
  • Memory Installation
  • Hand and Power Tools
  • Cable Management
  • Component and Circuit Testing
  • Expense Reporting
  • Equipment Configuration
  • Complex Problem Solving
  • Attention to Detail
Work History
Business Technician, 04/2007 - Current
Nelnet Yuma, AZ,
  • Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
  • Demonstrated equipment capabilities to customer and responded to questions and complaints.
  • Completed new connects, reconnects, disconnects and service changes for residential and commercial customers.
  • Connected components to exterior cable systems and tested connections for adequate power and functional links.
  • Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters.
  • Assembled communication equipment such as wiring, switching equipment and power apparatus.
  • Collaborated with other workers and customers to resolve issues of deficient communications connections.
  • Repaired and updated equipment to conform to company-wide standards.
  • Performed troubleshooting of systems with techniques such as speed and ping tests.
  • Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
  • Installed and configured new devices and system components.
  • Operated equipment, vehicles and tools with optimal safety procedures to prevent injuries.
  • Provided training on use, troubleshooting and calibration of equipment.
  • Coordinated installation of new users and relocations of existing users.
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Set up networks and computers for business and residential customers.
  • Researched and recommended network and data communications hardware and software.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
  • Responded to service requests during and after business hours.
  • Read blueprints and schematics to correctly place equipment.
Senior Energy Tech, 07/2003 - 06/2007
Marotta Montville, NJ,
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Approved regular payroll submissions for employees.
Aircraft Mechanic, 01/1998 - 01/2002
US Navy City, STATE,
  • Maintained all aircraft in accordance with organizational maintenance requirements.
  • Monitored parts department and placed orders for maintenance supplies on consistent basis.
  • Trained [6] new employees according to company standards.
  • Employed Nalcomis to maintain supply inventory.
  • Documented all inspection and maintenance actions in aircraft forms, IMDS and FERMS.
  • Conducted and oversaw safety protocols and flight line foreign object prevention walks.
  • Performed aircraft maintenance for scheduled preventive actions and unscheduled requirements.
  • Performed flight line AFE preflight and postflight requirements.
  • Inspected all received aircraft parts to verify compliance with FAA regulations.
  • Operated support equipment and flight line vehicles.
  • Coordinated and distributed exposure and contamination control procedures.
  • Used leveling compounds and scotch casts to seal parts, assemblies and sub-assemblies.
  • Maintained, inspected, adjusted and packed aircrew flight equipment.
  • Obtained fuel and oil samples to check for contamination.
  • Recorded maintenance actions in aircraft logbooks.
  • Assisted with aircraft and equipment transport and movement.
  • Maintained, repaired and rebuilt aircraft structures and fuel, electrical and oxygen systems.
  • Operated power tools, gauges and testing equipment to adjust, repair and replace faulty components in aircrafts.
  • Analyzed engineering drawings and schematics to troubleshoot systems and diagnose solutions.
  • Provided support to customers in troubleshooting of LAN systems, desktops and laptop computers.
  • Removed and installed aircraft subsystem assemblies such as engines, rotors, gearboxes, transmissions and mechanical flight controls.
  • Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention and safety at all times.
  • Completed preventive and reparative maintenance on aircraft electronics and computer systems.
  • Performed aircraft corrosion control procedures.
  • Maintained repair logs to document all corrective and preventive aircraft maintenance.
Associate of Arts: Business Communications, Expected in 08/2021
Southern New Hampshire University - Hooksett, NH
Status -
  • Comptia A+ Training - 2013
  • Network + Training - 2013
French :
Negotiated :
creole :
Negotiated :

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Resume Overview

School Attended

  • Southern New Hampshire University

Job Titles Held:

  • Business Technician
  • Senior Energy Tech
  • Aircraft Mechanic


  • Associate of Arts

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