business support lead ii procedural operational risk management resume example with 6+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - - -

Driven and self-motivated professional seeking opportunities in Operations Management and in Banking Industry. Strong leadership and interpersonal skills while adding energy and value to organization.

  • Risk management expertise
  • Detail-oriented
  • Analytical
  • Process development
  • Time management
  • Call center Experience
  • Compliance Specialist
  • Vendor Management​
  • Document Compliance
  • Change Management
  • Bond Loan Expert
  • Mortgage lending
  • FHA and VA
  • Credit analysis
  • Income analysis
  • Refinances expert
  • Purchases expert
  • Residential home loans
  • Drive Key Performance Indicators
  • Project Management
  • Resource Management
  • Received multiple Global recognitions for taking ownership of complex issues and provide solutions to customers and associates.
2011 to 10/2014
Business Support Lead II (procedural & operational risk management) Comporium Communications Lancaster, SC,

  • Subject matter expert in Mortgage Policy and Procedure for all mortgage associate levels as well as the vendor employees.

  • Analyzed the existing procedure and identified missing links, inaccurate or outdated controls, procedures and regulations and developed action plans toward operational/change improvement and effectiveness.

  • Assisted executive management with plan preparation and system testing to ensure the process is smooth from end-to-end in order to eliminate risks to Bank.

  • Provided training, coaching, reporting at multiple branch sites with more than 5000 employees and communicated with various other internal Support Groups to ensure consistency throughout entire Bank.

2010 to 2011
Senior Home Loan Closer Bank Of America City, STATE,
  • Researched the entire file to ensure that closing documents are meeting Bank's requirements and customer's expectations at first signing.
  • Answered all customer's questions related to Settlement Statement and signing requirements.
  • Trained other associates to promote error free environments.
2009 to 2010
Home Service Specialist II Bank Of America City, STATE,
  • Responsible for processing loan application, and gathering documentation needed by underwriter and keeping the customer informed throughout the process.
  • Engaged the external partners such as Title Company, Insurance agency, etc as well as internal partners such as Mortgage Loan Officer, Underwriter, Closer, etc. to work together and assist customers in all stages of loan approval precesses.
2008 to 2009
Sales Service Specialist Bank Of America City, STATE,
  • Presented Bank products to Customers to optimize financial gain based on customer's individual needs.
  • Trained Tellers to identify and present to customers options that Bank offers.
Expected in 2015 to to
: Mortgage
Praedo Institute - ,
Expected in 2007 to to
University of Dallas - ,

Coursework in Accounting.

Expected in 2005 to to
Bachelor Degree: Stock Exchanges
Babes-Bolyai University - Cluj,
Stock Exchanges
Expected in 2017 to to
: Lean Six Sigma Black Belt Practitioner Certification
MSI - ,

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Resume Overview

School Attended

  • Praedo Institute
  • University of Dallas
  • Babes-Bolyai University
  • MSI

Job Titles Held:

  • Business Support Lead II (procedural & operational risk management)
  • Senior Home Loan Closer
  • Home Service Specialist II
  • Sales Service Specialist


  • Bachelor Degree

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