Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

High-achieving ,motivated management professional possessing excellent communication, organizational and analytical capabilities. Devises innovative solutions to resolve business and technology challenges. Eager to advance business goals through careful team management persuasive communicator with proactive approach to resolving account and customer service issues. Seeking opportunities to expand skills while facilitating company growth.

  • People-oriented
  • Multi-tasking ability
  • Strong interpersonal skills
  • Cost and budget analysis
  • Employee training
  • Financial analysis and planning
  • Relationship management
  • Strong interpersonal skills
  • PMP
  • Multi-tasking
  • Call Center
  • Office management
  • Regulatory compliance
  • HR Expertise.
  • Leadership & Navigation.
  • Relationship Management
  • Benefits administrator
  • Personnel engagement
  • Policies implementation
  • Talent acquisition
  • HR policy/procedure development
  • PeopleSoft HRMS
10/2019 to Current Human Resources Specialist City Of Owatonna Mn | Independence, LA,
  • Developed project management plans to identify stakeholder needs, acquire project authorization, implement change management processes and carry out projects
  • Handled continuous project monitoring and management, including developing forecasts, tracking expenses and approving payments.
  • Built strong community relations with subcontractors and vendors to optimize cost savings and complete timely preconstruction.
  • Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
  • Maximized cost-effectiveness of projects through value engineering processes to assess methods, materials and means.
  • PMP
  • Communicated with clients to convey deadlines, scope of work and potential challenges throughout project timeline.
  • Assessed and filtered resumes from potential job candidates to identify qualified individuals.
  • Planned recruitment events for interested applicants and organized onboarding activities for newly hired employees.
  • Posted well-written vacancy announcements using available recruitment tools to attract talented, highly skilled job applicants.
  • Drafted department-specific employee announcements.
12/2016 to 10/2019 PREMIER BANKING MANAGER First Guaranty Bancshares, Inc. | City, STATE,
  • Practiced financial discipline to meet financial goals, giving positive direction to business.
  • Identified potential leads through investigation of competitors' territories and used penetration techniques to land new business.
  • Guided teams to increase business portfolio and grow bottom-line profitability.
  • Provided customers with first-rate experience and developed long-lasting relationships.
  • Interviewed average of 80 loan applicants per month and provided expert financial advice on mortgage, educational and personal loans.
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Compiled operational and risk reports detailing financial metrics to help management make proactive decisions.
  • Read personal and commercial financial statements, contextualizing loan or credit applications with credit history and general financial status of applicants.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
07/2013 to 06/2017 RELATIONSHIP BANKER Wells Fargo | City, State,
  • Modified, opened and closed customer accounts.
  • Call Center Banker III dual and banking location
  • Advised customers on bank products, services and financial planning options.
  • Completed thorough and accurate documentation for all money movements, deposits or withdrawals.
  • Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
  • Completed loan servicing procedures to assess compliance with bank and regulatory terms and conditions.
  • Drafted monthly summaries to review level of client participation and identify targets for follow-up calls.
  • Handled portfolio of customers and reviewed accounts for signs of discrepancies, fraud or non-payment issues.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Verified amounts and integrity of every check or funds transfer.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
Education and Training
Expected in 2011 High School Diploma | Richland Northeast High School, , SC GPA:
Expected in Bachelor of Science | Accounting And Business Management University of South Carolina, , SC GPA:
Activities and Honors
  • Association for Project Management (APM)
  • Licensed NMLS .

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Resume Overview

School Attended

  • Richland Northeast High School
  • University of South Carolina

Job Titles Held:

  • Human Resources Specialist


  • High School Diploma
  • Bachelor of Science

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