Business Risk And Control Officer Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Achievement driven Business Risk & Control Officer with 13 years of Bank Risk experience within all lines of banking, including collections, repossession, home equity, contact management, and strategy. Highly organized and skilled with excellent critical thinking, problem-solving and planning abilities. Accomplished at identifying deficiencies and initiating solutions for problems. Ready to bring 10+ years of experience and pursue a challenging new role.

  • Expert in Controls and Risk
  • Expert in SHRP
  • Expert in Process Flow and Control Structure
  • Risk Management
  • Contact Management
  • Bank State/ Federal Regulations
  • Aspect Dialer Expert
  • Bank Collections
  • Excel Expert
  • Project Management
  • Strategy Analysis
  • Risk Severity Rating
  • Vendor Management
  • Forecasting
  • Quality Assurance
  • Agile
Work History
Business Risk and Control Officer, 01/2020 to Current
DanaherHopkinton, MA,
  • Consulted with various business groups on risk management
  • Provided support in risk management and controls for implementing new strategies
  • Tested Instituted contingency plans, ensuring business continuity through cross-training, documentation and data backups
  • Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures
  • Employed strong program management skills to successfully define and manage ongoing initiatives designed to control collection and servicing risks
  • Engaged with collections, risk,and fraud teams, collaborating on implementation of collection strategies
  • Advised senior managers on policy strategies for reducing liability and preventing losses
  • Liaised with engineering staff on special projects to assist with configuration, installation and interoperation of systems
  • Engaged in Wells Fargo Enterprise ECCR project for controls to ensure customer consent is maintained
  • Enhanced regulatory, strategic and operational performance to keep in alignment with deadlines
  • Monitored compliance with processes, policies, procedures and standards in regards to collection and management
  • Counseled committees and department heads regarding compliance risks and standards
  • Wrote and presented reports outlining findings and recommendations from compliance audits
  • Reviewed contracts for compliance and privacy-related issues
Supervision and Controls Manager, 09/2012 to 01/2020
DanaherIowa City, IA,
  • Trusted Risk partner for collections and relied on as a subject matter expert of collection practices and regulations
  • Ensure proper Risk design is executed to reduce Risk exposure through the creation of robust controls and automated processes
  • Analyze outcome of quality and audit reviews to ensure proper corrective action is taken in response to error identification
  • Calibrate with Risk aligned partners, Compliance, and Legal to ensure proper interpretation of legal requirements and operational execution
  • Risk partner for all issue management regulatory gaps
  • Ensuring proper Risk Ratings are set for all collection processes and
    regulatory gaps
  • Provide Executive summaries on emerging risk for Risk and
    Compliance committees
  • Facilitate quarterly business reviews for business Executives
  • Review regulatory changes to evaluate applicability to supporting
    collection areas
  • Subject matter expert of system controls to include, ASPECT, CISCO,
    and IDCOMM
  • Assured consistent quality of production by implementing and
    enforcing business processes effectively within Collections
  • Ensured all legal standards were met within Collections
  • Support the company in maintaining a work environment focused on
    quality, communication, collaboration, integration and teamwork
  • Analyze portfolios and identify risk factors, facilitating reduction of underwriting strategies
Senior Risk Analyst, 11/2011 to 09/2012
Drive TimeCity, STATE,
  • Analyzed portfolios and identified risk factors, facilitating reduction of delinquencies on new volumes and recommending risk-adverse underwriting strategies
  • Collaborated the implementation of collection strategies with collections, risk and fraud teams
  • Developed and trained junior operations analysts on SAS programming and analytics and coached lead analyst on influencing and communication
  • Instituted contingency plans, ensuring business continuity through cross-training, documentation and data backups
  • Produced accurate and timely collections reports, facilitating measurement, decision-making and engagement with business partners
  • Helped create training programs to handle system-wide issues and maintain compliance within dialing strategies
  • Collaborated with the compliance department to eliminate procedural errors and margin breaks
  • Completed statistical reviews to uncover trends, patterns and variations
  • Stayed current with the latest changes to applicable regulatory standards and company procedures
  • Maintained state and federal regulatory call dialing procedures to mitigate potential risk
  • Audited junior analysts write ups to ensure all risk items were identified appropriately for compliance partners
  • Drove standardization in and oversaw the building of analytical tools that are scalable and flexible
  • Managed statistical analysis in support of integrated workload modeling
  • Served as an owner of a business process and/or program
Senior Risk Analyst, 06/2007 to 11/2011
  • Verified data integrity and accuracy within AVAYA, DAVOX, and ASPECT dialers
  • Validated schematic designs working alongside hardware engineers
  • Performed initial client assessment and analysis to begin research
    processes for risk assessments on all state and federal regulatory call
    dialing strategies to mitigate risk
  • Designed and monitored collections risk procedures and related
    predictability for contact management
  • Managed design of dynamic widgets focused on mitigating potential
    risks in collections
  • Worked directly with management, compliance and legal department
    to brainstorm, discuss strategy and mitigate risk
  • Directed the planning and implementation of integrated resource
    planning processes for a specified company or staff agency
  • Ensured forecasts and schedules were timely, accurate, and considered
    channel inputs and business injects
Bachelor of Science: INTERDISCIPLINARY STUDIES, Expected in 05/2018
Liberty University - Lynchburg, VA,
Master of Science: EXECUTIVE LEADERSHIP, Expected in 05/2019
Liberty University - Lynchburg, VA,

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Liberty University
  • Liberty University
Job Titles Held:
  • Business Risk and Control Officer
  • Supervision and Controls Manager
  • Senior Risk Analyst
  • Senior Risk Analyst
  • Bachelor of Science
  • Master of Science