, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Professional strengths lie within Administrative, Scheduling, Gaming and Human Resources. A diverse career path has allowed for the exploration of these areas in a hands-on, direct approach through a variety of team settings. My excellent communication and easygoing interpersonal skills are effective with clients and staff in various departments across job levels. I excel at performing and managing multiple tasks, both simple and challenging, effectively with minimal direction or supervision. I believe in leading others with honesty, compassion, confidence, and good business ethics.
Skills
Employee Relations Oversight
Cross Functional Collaboration
Coaching and mentoring
Compensation & Benefits Administration
Strategic planning
Staff Management
Policies and procedures
Operations oversight
Customer Relations
Recruiting and Interviewing
Compensation and Benefits Administration
Verbal and Written Communication
Work History
Business Partner, 11/2019 to Current Express, Inc. – Mcallen, TX,
Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances and other sensitive issues and prepared reports for EEOC, internal and hotline HR investigations.
Review monthly and quarterly budgets and variance reporting for HR and Wardrobe departments.
Coordinate Internal Communication needs for property, utilizing corporate resources, on-site information boards and TextRecruit and email platforms.
Assist in preparing upload for employee wage increases, adjustments in pay for all team members, prepare bi-weekly payroll deductions, payroll audit and responding to corporate payroll requests.
Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity and within company to reach business goals.
Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
Collaborated with leadership Managed full cycle of recruiting, hiring and onboarding new employees.
Liaised between multiple business divisions to improve communications and to assess and improve policies across board.
Coordinated activities of human resources team, distributing resources and personnel effectively across organization to meet HR needs.
Casino Manager, Assistant Casino Manager, Floor Supervisor, 07/2014 to 10/2019 Momentum Solar – Davenport, FL,
Act as Manager-on-Duty for property, responding to Hotel, Food & Beverage, Security and Surveillance issues as occurring on various shifts and managing leadership and front line performance.
Review TM engagement survey results, develop and present action plan to drive improvement goals and participation levels.
Hire and train new Assistant Casino Managers, supervising their leadership development.
Assist with talent selection and review for slots, table games and beverage positions.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Monitor game floor operations to ensure that house rules are followed, that state and federal regulations are adhered to, and that employees provide prompt and courteous service.
Responsible for scheduling of over 250 team members in Casino Operations, managing workflow, business levels, Paid Time Off benefits and payroll.
Completing required paperwork for shift change and closing, for all MICS requirements and for federal and state reporting purposes.
Asst. Shift Manager, Floor Supervisor, Dealer, 09/2007 to 07/2014 Mesquite Gaming – City, STATE,
Provided basic training to new dealers.
Prepare weekly schedules for shift, organize any pre-shift updates and maintain optimum staffing levels.
Observe customers behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
Supervise distribution of complimentary meals, hotel rooms, discounts, or other items given to players, based on length of play and amount wagered.
Acting as on-duty Casino Manager to resolve customer or employee complaints.
Dealt blackjack, craps, and various poker games.
Scheduling Coordinator, 09/2000 to 08/2005 University Of Denver – City, STATE,
Responsible for quarterly scheduling of University classes into various classrooms across campus.
Utilize Resource 25 scheduling software for both academic class scheduling and student, faculty and outside group conferences and meetings.
Coordinate and train university employees in utilizing Resource 25 for departmental specific classrooms and buildings.
Data entry and testing of Student Module of Banner SCT.
Administrative duties for Office of the Registrar to include data processing, editing and proofreading university documents, faxing, copying and filing.
Organizing meetings and conferences for Registrar’s Office.
Providing customer service to students, faculty and staff.
Prioritizing work tasks to ensure quality work in most efficient timeframe.
Education
Master of Professional Studies: Organizational Leadership, Expected in 08/2005 University of Denver - Denver, CO GPA:
Bachelor of Arts: Geography, Expected in 06/1999 University of Denver - Denver, CO GPA:
Certifications
aPHR Certification - 2019 - HR Certification Institute
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