Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Professional strengths lie within Administrative, Scheduling, Gaming and Human Resources. A diverse career path has allowed for the exploration of these areas in a hands-on, direct approach through a variety of team settings. My excellent communication and easygoing interpersonal skills are effective with clients and staff in various departments across job levels. I excel at performing and managing multiple tasks, both simple and challenging, effectively with minimal direction or supervision. I believe in leading others with honesty, compassion, confidence, and good business ethics.

  • Employee Relations Oversight
  • Cross Functional Collaboration
  • Coaching and mentoring
  • Compensation & Benefits Administration
  • Strategic planning
  • Staff Management
  • Policies and procedures
  • Operations oversight
  • Customer Relations
  • Recruiting and Interviewing
  • Compensation and Benefits Administration
  • Verbal and Written Communication
Work History
Business Partner, 11/2019 to Current
Express, Inc.Mcallen, TX,
  • Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances and other sensitive issues and prepared reports for EEOC, internal and hotline HR investigations.
  • Review monthly and quarterly budgets and variance reporting for HR and Wardrobe departments.
  • Coordinate Internal Communication needs for property, utilizing corporate resources, on-site information boards and TextRecruit and email platforms.
  • Assist in preparing upload for employee wage increases, adjustments in pay for all team members, prepare bi-weekly payroll deductions, payroll audit and responding to corporate payroll requests.
  • Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity and within company to reach business goals.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Collaborated with leadership Managed full cycle of recruiting, hiring and onboarding new employees.
  • Liaised between multiple business divisions to improve communications and to assess and improve policies across board.
  • Coordinated activities of human resources team, distributing resources and personnel effectively across organization to meet HR needs.
Casino Manager, Assistant Casino Manager, Floor Supervisor, 07/2014 to 10/2019
Momentum SolarDavenport, FL,
  • Act as Manager-on-Duty for property, responding to Hotel, Food & Beverage, Security and Surveillance issues as occurring on various shifts and managing leadership and front line performance.
  • Review TM engagement survey results, develop and present action plan to drive improvement goals and participation levels.
  • Hire and train new Assistant Casino Managers, supervising their leadership development.
  • Assist with talent selection and review for slots, table games and beverage positions.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Monitor game floor operations to ensure that house rules are followed, that state and federal regulations are adhered to, and that employees provide prompt and courteous service.
  • Responsible for scheduling of over 250 team members in Casino Operations, managing workflow, business levels, Paid Time Off benefits and payroll.
  • Completing required paperwork for shift change and closing, for all MICS requirements and for federal and state reporting purposes.
Asst. Shift Manager, Floor Supervisor, Dealer, 09/2007 to 07/2014
Mesquite GamingCity, STATE,
  • Provided basic training to new dealers.
  • Prepare weekly schedules for shift, organize any pre-shift updates and maintain optimum staffing levels.
  • Observe customers behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
  • Supervise distribution of complimentary meals, hotel rooms, discounts, or other items given to players, based on length of play and amount wagered.
  • Acting as on-duty Casino Manager to resolve customer or employee complaints.
  • Dealt blackjack, craps, and various poker games.
Scheduling Coordinator, 09/2000 to 08/2005
University Of DenverCity, STATE,
  • Responsible for quarterly scheduling of University classes into various classrooms across campus.
  • Utilize Resource 25 scheduling software for both academic class scheduling and student, faculty and outside group conferences and meetings.
  • Coordinate and train university employees in utilizing Resource 25 for departmental specific classrooms and buildings.
  • Data entry and testing of Student Module of Banner SCT.
  • Administrative duties for Office of the Registrar to include data processing, editing and proofreading university documents, faxing, copying and filing.
  • Organizing meetings and conferences for Registrar’s Office.
  • Providing customer service to students, faculty and staff.
  • Prioritizing work tasks to ensure quality work in most efficient timeframe.
Master of Professional Studies: Organizational Leadership, Expected in 08/2005
University of Denver - Denver, CO
Bachelor of Arts: Geography, Expected in 06/1999
University of Denver - Denver, CO
  • aPHR Certification - 2019 - HR Certification Institute
  • State of Colorado Key Gaming License

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Resume Overview

School Attended

  • University of Denver
  • University of Denver

Job Titles Held:

  • Business Partner
  • Casino Manager, Assistant Casino Manager, Floor Supervisor
  • Asst. Shift Manager, Floor Supervisor, Dealer
  • Scheduling Coordinator


  • Master of Professional Studies
  • Bachelor of Arts

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