Business Operator Hair Service Resume Example

Independent Business Operations 2013-current

• Rent Hair Styling Station and Manage all aspects of business.

Office Assistant and Receptionist 2014-current

• Use Microsoft Word for document creation and correspondence.
• Use Microsoft Excel for maintenance of inventory data.
• Multi Line telephone to answer hundreds of daily customer inquiries, take detailed messages and transfer important calls.
• Use Meevo 2.0 Computer System for all client transactions, data input, data retrieval, appointment setting and cash register
• Use copy and fax machine to assist with clerical duties
• Managed reception and lobby area, greeted visitors and responded to requests for information.
• Received and screened high volume of internal and external communications.
• Use Electronic Filing system to update financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
• Filed and retrieved records to support business needs and boost team productivity.
• Scheduled appointments on behalf of staff members to keep office operations smooth and efficient.
• Collected payments, issued receipts and updated accounts to reflect new balances.

• Used company sales data base to retrieve client data, input data and house inventory spreadsheets.
• Communicated daily with vendors and customers to optimize delivery schedules and promote satisfaction from day one.
• Negotiated prices and set up contracts to finalize product agreements.
• Collaborated with customers after sales to identify and resolve service, account or technical product issues.
• Educated clients and potential clients about products through seminars, sales presentations and other special events.
• Answered customers' questions in person, and via telephone, Emails, and texts regarding products, prices and availability.
• Utilized upselling techniques to build sales with current clients.
• Handled highest volume salon accounts in assigned territory.
• Acted as customer liaison between sales management and personal accounts.
• Attended quarterly sales meetings.

Independent Business Operations 2008-2012

• Rented Hair Styling station and Managed all aspects of Independent business.

Salon Manager 2009-2012

• Customer Service and Receptionist
• Maintained Electronic files on all confidential customer data.
• Microsoft Word for document creation in order to correspond with customers and vendors in a professional manner.
• Microsoft Word to create Marketing material and Educational brochures.
• Used Copy machine in order to share documented information to multiple parties on salon contracts,Inventory receipts, staff responsibilities and salon meetings.
• Microsoft Excel for book keeping, inventory and sales predictions.
• Used Multi line telephone for appointment/calendar setting and to retrieve client information and answer inquiries.