Successful Independent business operator with over twenty years of experience. Enthusiastic and professional individual with experience in office support, salon management and outside sales. Excelled in Communication studies and Educational presentations. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Very Excited to bring all of experience, expertise, education and skill sets to a new environment where I can be an asset.
Skills
Strong interpersonal skills
Multi line telephone proficiency
Computer system proficiency
Business writing and document creation
Proofreading of documents
Electronic filing systems
Data entry
Office equipment
Typing proficient
Advanced MS Office Suite knowledge
Cash, check and credit card handling
Presentation and education seminars
Schedule and calendar management
Professional and mature
Meticulous attention to detail
Time management
Education and Training
Sacramento City CollegeSacramento, CAExpected in 05/2016 ā āAssociate of Arts:Communication - GPA:
Sacramento City CollegeSacramento, CAExpected in 12/1994 ā āCertification/License KK305373:Cosmetology Education - GPA:
Experience
Halo Branded Solutions - Business Operator Hair Service Long Island City, NY, 02/1995 - Current
Maintained a large clientele for decades through service consistency, effective communication and trustworthy business dealings.
Provide excellent service and attention to customers when face-to-face, or Via phone conversations, text messaging and Email.
Maintain Electronic Files which contain confidential client service, health and payment data.
Retrieve pertinent client information to best service needs.
Use effective communication and in depth consultation to find creative solutions to client concerns.
Educate clients on hair health, needs and post treatment care.
Microsoft Word document creation for correspondence with clients, prospective clients and vendors.
Microsoft Excel spreadsheets for book keeping and inventory.
Improve profit margins by up selling services and products.
Negotiate Hair Service Contracts for large bridal parties.
Appointment and calendar setting.
Sport Clips - Office Assistant and Receptionist Brookhaven, PA, 01/2014 - Current
Independent Business Operations 2013-current
Rent Hair Styling Station and Manage all aspects of business.
Office Assistant and Receptionist 2014-current
Use Microsoft Word for document creation and correspondence.
Use Microsoft Excel for maintenance of inventory data.
Multi Line telephone to answer hundreds of daily customer inquiries, take detailed messages and transfer important calls.
Use Meevo 2.0 Computer System for all client transactions, data input, data retrieval, appointment setting and cash register
Use copy and fax machine to assist with clerical duties
Managed reception and lobby area, greeted visitors and responded to requests for information.
Received and screened high volume of internal and external communications.
Use Electronic Filing system to update financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
Filed and retrieved records to support business needs and boost team productivity.
Scheduled appointments on behalf of staff members to keep office operations smooth and efficient.
Collected payments, issued receipts and updated accounts to reflect new balances.
Via Beaute Cosmetics And Beauty Supply - Outside Sales Representative City, STATE, 01/2013 - 01/2014
Used company sales data base to retrieve client data, input data and house inventory spreadsheets.
Communicated daily with vendors and customers to optimize delivery schedules and promote satisfaction from day one.
Negotiated prices and set up contracts to finalize product agreements.
Collaborated with customers after sales to identify and resolve service, account or technical product issues.
Educated clients and potential clients about products through seminars, sales presentations and other special events.
Answered customers' questions in person, and via telephone, Emails, and texts regarding products, prices and availability.
Utilized upselling techniques to build sales with current clients.
Handled highest volume salon accounts in assigned territory.
Acted as customer liaison between sales management and personal accounts.
Attended quarterly sales meetings.
Elle 23 Salon - Hair Salon Manager City, STATE, 09/2008 - 05/2012
Independent Business Operations 2008-2012
Rented Hair Styling station and Managed all aspects of Independent business.
Salon Manager 2009-2012
Customer Service and Receptionist
Maintained Electronic files on all confidential customer data.
Microsoft Word for document creation in order to correspond with customers and vendors in a professional manner.
Microsoft Word to create Marketing material and Educational brochures.
Used Copy machine in order to share documented information to multiple parties on salon contracts,Inventory receipts, staff responsibilities and salon meetings.
Microsoft Excel for book keeping, inventory and sales predictions.
Used Multi line telephone for appointment/calendar setting and to retrieve client information and answer inquiries.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.