business operations specialist resume example with 8+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Sensible Operations Specialist with a passion for detail, accuracy and process improvement. Driven, determined and dedicated to evaluating and improving the flow of the workplace in order to optimize day-to-day activities. Over 26 years of strong experience in the cellular industry.
Skills
Organizational skills, collaboration, teamwork, planning and prioritization
Communication, verbal, written and presentation
Advanced experience with Microsoft Office, Excel spreadsheets, creating tables, VLOOKUP, utilizing formats for monthly tracking, creating presentations to teach detailed processes and accurate job aides
Systems knowledge, including: TOPS, SAP, Ariba, SharePoint, DocuSign
Ability to work independently, trustworthy and to pivot when necessary as I have been working from home for the past 15 months
Experience
Business Operations Specialist, 12/2020 to Current Amazon.Com, Inc. – Omaha, NE,
Contract receipt, compliance auditing and publishing into Ariba Contract Management System
Utilized various tools to track and analyze data, while consistently looking for ways to improve, streamline and automate processes
Leading contract training to onboard new Business Account Managers. Utilizing resources including, job aides, purchase addendums, Ariba storage and business contract service agreements
Partnered with Business Account Support Specialist to identify and address challenges to eliminate multiple delays with contract completion Reducing processing time from 3 days to less than 1 day
Joined forces with Solutions Manager to review current business contracts and addendums with Legal & Regulatory Affairs- resulting with consolidation and moving standard language online for more efficiencies, easier to read, and reducing paper
Meet with Inside Sales Team Lead and 6 associates weekly in order to provide operational updates that includes new programs, promotions, upcoming training opportunities
Main point of contact for Sales Team when encountering errors, system constraints or limits, customer contract issues and general problem solving
Operations Specialist, MCSO, 09/2019 to 12/2020 US Cellular – City, STATE,
Owned the intake process for requests for support with operational matters and issues. Served as the key point of contact for managing, prioritizing and resolving all issues from field partners
Collaborated cross-functionally, ensuring communication, awareness and alignment on operational issues and resolutions
Served as the lead for supporting quarterly full inventory counts at 260+ retail locations with RGIS, a 3rd party vendor, including procedures, all scheduling, reconciling, documenting and closing inventory counts
Provided support for cash operations in retail stores, deposits, courier services, reconciliation, Telecheck resolutions. Assisted with cash management resources and maintaining how-to-guides for updates and improvements
Advocate for field leaders using tracking, knowledge of systems and collaborating with teams to identify potential issues to mitigate distractions or areas of opportunity. Sharing with leadership to ensure awareness to partner for communication and resolution
Provided contract auditing for Business Contract Storage. Reviewing specific pieces of the contract for signatures, signing level amounts, contract values, email notifications for expirations, specific naming convention, data entry into Ariba storage solution
Cross-trained with other Specialists to learn Agent Channel contract entry, storage, insurance coverages, gathering proper ACORD form with proof of insurance notifications
Device Supply Chain Specialist , 10/2009 to 10/2016 US Cellular – City, STATE,
Responsible for providing support to retail channel needs by partnering with various members of Supply Chain, Logistics, Planning, Supply Chain Effectiveness and Marketing teams
Managed inbox for inventory requests from retail partners. Owned end to end process to ensure request was understood, reviewed and analyzed for accuracy and efficiency.
Created and maintained job aids and process documentation with inventory procedures for multiple sales channels
Worked with multiple systems; SAP, Point of Sale system to support teams to manage through system changes and provided seamless transition for associates.
Partnered with multiple teams to resolve system discrepancies, shipping errors or delays.
Responsive to changing priorities with change happening frequently that afforded for my responsibilities to increase as I gained knowledge and experience.
Tasked with rolling out new retail processes for inventory audits in retail channel. I was involved throughout the entire project from initial planning, testing and implementation.
I was able to provide communication, tested process plans, reviewed results and lead after action review to drive improvements and opportunities
Education and Training
High School Diploma: , Expected in 06/1991 to Christian Life High School - Rockford, IL, GPA:
: , Expected in to Rock Valley College - Rockford, IL GPA:
: , Expected in to APICS - Chicago, IL, GPA:
Completed APICS coursework and studies. Did not apply for certification.
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