business operations specialist resume example

• Entrusted as project manager of commissioner's brainchild: state Grade Level Reading (GLR) Campaign.
• Worked with commissioner to make successful bid for $300K grant fund from Annie E. Casey Foundation
• Coached and cadenced with a team of executive leaders of over 20 state, community, and education organizations to ensure more children in Georgia read on grade level
• Successfully balanced and responsibly managed $1 million budget for Summer Learning initiative and $300,000 for GLR Campaign
• Negotiated and executed vendor contracts and agreements
• Approved and processed invoices and reimbursements
• Collaborated with DHS Office of Communications, United Way of Atlanta, and Georgia Public Television to produce marketing material and ensure administration of federal American Recovery and Reinvestment Act stimulus initiatives. Media tools included press releases, public service announcements, brochures, letters, invitations, photography, web development, and social media
• Responsible for coordinating commissioner speaking engagements, special events, conferences and meetings, VIP guest invitations and accommodations
• Draft official correspondence, presentations, meeting packets and hand-outs
• Created presentations, conducted research, and reviewed speeches and documents
• Worked closely with administrative staff to schedule appointments, field phone calls and reserve meeting space
• Assured commissioner's travel arrangements and special dietary requirements were met

• Administrator of Georgia Child Welfare Title IV-B, subpart 2: Promoting Safe and Stable Families (PSSF) – a $12 million formula grant that provides federal funding, training and technical assistance to 150 community-based, non-profit organizations to help vulnerable families 
• Created new state initiative (Every Child Every Month) to ensure frequent, quality visits to children in foster care and compliance with federal mandates
• Co-designed automated data reports and business intelligence dashboards to collect, track and report caseworker visit activity to Administration on Children and Families
• Coordinated 17 community forums statewide
  
• Assigned lead writer for Georgia Child Welfare Annual Progress and Services Report (APSR)
• Served on the Georgia DFCS Child and Family Services Review (CFSR) state self-assessment team
• Represented DFCS on Georgia Department of Human Services Strategic Planning Committee
• Principal member on child welfare strategic planning teams: Child and Family Services Plan (CFSP), Child Abuse Prevention and Treatment Act (CAPTA) plan, IV-E Foster Care plan, Healthcare Plan, et. al.)
  
• Reviewed and rated grant applications; interviewed potential grantees; and made funding recommendations for PSSF and United Way of Metropolitan Atlanta grant proposals
• Twice elected co-chair of United Way of Atlanta Board: Strengthening Families Community Impact Committee.
• Helped establish grant application criteria for community-based providers.
• Made site visits, interviewed high-level agency officials, and assessed service array.

• In charge of internal and external customer relations for Right from the Start Medicaid Outreach Project (RSM) - a statewide program to assess eligibility and enroll children and pregnant women in no-cost and low-cost health care coverage
• Supervised public relations staff and reported the productivity and accomplishments of 20 teams – 200 workers – statewide
• Initiated, booked, coordinated and tracked staff participation, and marketed hundreds of outreach events a year, including various national campaigns such as Points of Light, Internal Revenue Service Earned Income Credit, and Prevent Child Abuse
• Selected and served three years as the state Cover the Uninsured Week campaign manager, with governor and mayoral endorsements and state proclamations
  
• Recruited and organized community collaboratives, and established partnerships with organizations with shared interests.
• Kept citizens, policymakers, media and staff abreast of program benefits and project activities via Website, press releases, news articles, brochures, posters, advertisements, newsletters, quantitative and qualitative hard-cover reports, interviews, and photos
• Produced marketing toolkit that is still used by DFCS agency today
• Ability to do publication formatting in-house saved agency thousands of dollars a year
• Submitted statistical reports to the Department of Community Health
• Completed monthly evaluations and performance reports and set quarterly goals for teams   

• Responsible for Fulton, Douglas, Meriwether and Cherokee counties and supervised up to 8 staff members
• In high-turnover environment, did not have any staff vacancies during supervisory tenure
• Initiated free office space agreements and initiated RSM’s contractual partnership with dental offices.  

Eligibility Caseworker (2001)

• Assessed eligibility and enrolled children and pregnant women in no-cost and low-cost health care coverage programs
• Increased awareness of RSM and other benefits such as PeachCare for Kids, Low Income Medicaid, Women's Health Medicaid for women with cancer, and Emergency Medicaid for undocumented residents.

*State's national ranking in infant mortality decreased during tenure with RSM