Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Exceptional, highly organized and skilled multi-task manager with a passion for social services. Have extensive experience in public administration, public service, project management and strategic planning. Over 14 years experience working in government and non-profit sector, and over 12 years experience working in communications (print, media, public relations). Specialize in developing and leading collaborative coalitions and transforming visions from the abstract to the actual. 
  • Quality and respectful delivery of customer service and client support
  • Complex problem solver
  • Meticulous attention to detail
  • Results oriented
  • Self directed, resourceful and ethical
  • Professional and strong interpersonal skills
  • Advanced Microsoft Office proficiency  
  • Extensive writing and communications skills  
  • Executive-level work products
  • Cultivate high-performing teams
  • Build constructive relationships and coalitions with business and community partners 
  • Hand-selected and served as special assistant to the Georgia Department of Human Services Commissioner 
  • Successfully managed projects with budgets up to $1 Million
  • Impetus for the state being nationally recognized for increasing caseworker visitation frequency in Georgia
  • Bestowed Accountability, Research and Evaluation Award of Excellence
  • Voted 2009 Humanitarian of the Year by University of Georgia, Delta Sigma Theta Sorority, Inc., Zeta Psi Chapter 
  • Served as Robert Wood Johnson Foundation, Cover the Uninsured Week state campaign chair for three years; oversaw production of over 300 events statewide (health fairs, luncheons, forums, town halls, panels) and a nonpartisan, collaborative coalition of over 40 public and private businesses.
  • Promoted four times within five years in human services positions
  • Increased readership of Okinawa, Japan's oldest English-language magazine by 35% within one year
  • Wrote and coordinated the successful submission of several Georgia child welfare reports to the federal Children's Bureau
2011 to Current
Business Operations Specialist Amazon.Com, Inc. Virtual Location - Maryland, MD,
  • Specialist in the Office of Quality Management, Accountability, Research and Evaluation Unit
  • Responsible for analyzing child welfare legislation and policies for impact on departments and constituents, and for ensuring state compliance
  • Responsible for coordination, writing and completion of the state's child welfare strategic plans and annual reports. Have successfully submitted over six major state reports to federal Children's Bureau (200 to 300-page reports)
  • Responsible for project management of state child welfare initiatives
  • Architect and manager of the state’s initiative to ensure caseworkers visit children in foster care (Every Child Every Month/ECEM), Georgia has exceeded federally mandated targets every year since inception (2007). Received national recognition from the federal Administration on Children and Families (ACF) for moving visitation frequency from 51% to over 90% within four years.
  • Initiated the state C3 Connection, an integration of the state’s child welfare strategic planning, progress review and continuous quality improvement processes. Manage the work of 15 C3 coordinators statewide.  
  • Introduced, support and fund a standard-bearer recognition initiative and Going the Extra Mile campaign
  • Ensure appropriate management of up to 1 million-dollar government funded budget
  • Negotiate and coordinate contracts, memorandum of understanding and data sharing agreements between state agencies
  • Effectively created and made presentations to families, youth, staff, trainees, middle managers and senior executive-level officials
  • Draft administrative correspondence, grant applications, curricula, tests, surveys, and marketing material
  • Serve on child safety, permanency and well-being committees and boards; and act as DFCS liaison to state, community-based, and private contracted agencies
02/2010 to 2011
Special Assistant to the Commissioner Georgia Department Of Human Services: Office Of The Commissioner City, STATE,
  • Entrusted as project manager of commissioner's brainchild: state Grade Level Reading (GLR) Campaign.
  • Worked with commissioner to make successful bid for $300K grant fund from Annie E. Casey Foundation
  • Coached and cadenced with a team of executive leaders of over 20 state, community, and education organizations to ensure more children in Georgia read on grade level
  • Successfully balanced and responsibly managed $1 million budget for Summer Learning initiative and $300,000 for GLR Campaign
  • Negotiated and executed vendor contracts and agreements
  • Approved and processed invoices and reimbursements
  • Collaborated with DHS Office of Communications, United Way of Atlanta, and Georgia Public Television to produce marketing material and ensure administration of federal American Recovery and Reinvestment Act stimulus initiatives. Media tools included press releases, public service announcements, brochures, letters, invitations, photography, web development, and social media
  • Responsible for coordinating commissioner speaking engagements, special events, conferences and meetings, VIP guest invitations and accommodations
  • Draft official correspondence, presentations, meeting packets and hand-outs
  • Created presentations, conducted research, and reviewed speeches and documents
  • Worked closely with administrative staff to schedule appointments, field phone calls and reserve meeting space
  • Assured commissioner's travel arrangements and special dietary requirements were met
08/2006 to 02/2010
Project Administrator and Strategic Planner Georgia Department Of Human Services, Division Of Family And Children Services City, STATE,
  • Administrator of Georgia Child Welfare Title IV-B, subpart 2: Promoting Safe and Stable Families (PSSF) – a $12 million formula grant that provides federal funding, training and technical assistance to 150 community-based, non-profit organizations to help vulnerable families 
  • Created new state initiative (Every Child Every Month) to ensure frequent, quality visits to children in foster care and compliance with federal mandates
  • Co-designed automated data reports and business intelligence dashboards to collect, track and report caseworker visit activity to Administration on Children and Families
  • Coordinated 17 community forums statewide
  • Assigned lead writer for Georgia Child Welfare Annual Progress and Services Report (APSR)
  • Served on the Georgia DFCS Child and Family Services Review (CFSR) state self-assessment team
  • Represented DFCS on Georgia Department of Human Services Strategic Planning Committee
  • Principal member on child welfare strategic planning teams: Child and Family Services Plan (CFSP), Child Abuse Prevention and Treatment Act (CAPTA) plan, IV-E Foster Care plan, Healthcare Plan, et. al.)
  • Reviewed and rated grant applications; interviewed potential grantees; and made funding recommendations for PSSF and United Way of Metropolitan Atlanta grant proposals
  • Twice elected co-chair of United Way of Atlanta Board: Strengthening Families Community Impact Committee.
  • Helped establish grant application criteria for community-based providers.
  • Made site visits, interviewed high-level agency officials, and assessed service array.
08/2001 to 08/2006
Case Manager > Supervisor >Public Relations and Information Specialist Georgia Department Of Human Services, Division Of Family And Children Services City, STATE,
Public Relations and Information Specialist (2002– 2006)
  • In charge of internal and external customer relations for Right from the Start Medicaid Outreach Project (RSM) - a statewide program to assess eligibility and enroll children and pregnant women in no-cost and low-cost health care coverage
  • Supervised public relations staff and reported the productivity and accomplishments of 20 teams – 200 workers – statewide
  • Initiated, booked, coordinated and tracked staff participation, and marketed hundreds of outreach events a year, including various national campaigns such as Points of Light, Internal Revenue Service Earned Income Credit, and Prevent Child Abuse
  • Selected and served three years as the state Cover the Uninsured Week campaign manager, with governor and mayoral endorsements and state proclamations
  • Recruited and organized community collaboratives, and established partnerships with organizations with shared interests.
  • Kept citizens, policymakers, media and staff abreast of program benefits and project activities via Website, press releases, news articles, brochures, posters, advertisements, newsletters, quantitative and qualitative hard-cover reports, interviews, and photos
  • Produced marketing toolkit that is still used by DFCS agency today
  • Ability to do publication formatting in-house saved agency thousands of dollars a year
  • Submitted statistical reports to the Department of Community Health
  • Completed monthly evaluations and performance reports and set quarterly goals for teams   
Acting Supervisor (2001 – 2002)
  • Responsible for Fulton, Douglas, Meriwether and Cherokee counties and supervised up to 8 staff members
  • In high-turnover environment, did not have any staff vacancies during supervisory tenure
  • Initiated free office space agreements and initiated RSM’s contractual partnership with dental offices.  

Eligibility Caseworker (2001)

  • Assessed eligibility and enrolled children and pregnant women in no-cost and low-cost health care coverage programs
  • Increased awareness of RSM and other benefits such as PeachCare for Kids, Low Income Medicaid, Women's Health Medicaid for women with cancer, and Emergency Medicaid for undocumented residents.

*State's national ranking in infant mortality decreased during tenure with RSM

Expected in
Master of Arts: Public Administration
University of Oklahoma (Norman, OK) - Okinawa City, Okinawa
GPA: GPA: 3.9
Advanced Overseas Education Program (face-to-face classroom instruction)
Top 5% of class
Pi Alpha Alpha - National Honor Society for Public Affairs and Administration
Expected in
Bachelor of Arts: Journalism
University of Georgia - Athens, GA
Minors in English and Drama
Professional Affiliations
  • Great Start Georgia Executive Board
  • United Way of Metropolitan Atlanta – Community Impact Grant Investment Reviewer (nine+ years)
  • Together Georgia - Serve on Georgia Conference on Children and Families Planning Committee
  • Georgia Summer Learning for Struggling Readers Grant Initiative
  • Child Welfare League of America
  • Delta Sigma Theta Sorority, Inc., Zeta Psi Chapter and Okinawa Alumnae Chapter - served as chapter vice president, social actions chairperson, public affairs liaison, and assistant dean of pledges  (Voted Most Likely to Succeed and Most Congenial)
Technical Expertise
  • Franklin Covey Four Disciplines of Execution (4DX) Certified
  • Georgia Technology Authority Project Management Course Certificates of Completion:Project Management Foundations Project Planning, Scheduling and Control Identifying and Managing Risks Recovering Failing Projects
  • Ages and Stages Questionnaires®, Third Edition (ASQ-3™)
  • Ages and Stages Questionnaires®: Social-Emotional (ASQ:SE)
  • National Child Welfare Workforce Institute webinars (numerous)
  • Georgia DFCS Child Welfare Education and Training courses (numerous)
  • Georgia Office of Human Resource Management and Development trainings (numerous)
  • Georgia State University, in partnership with Division of Family and Children Services Education and Training Services, Professional Excellence Program (advanced skills training for the DFCS professional)  

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School Attended

  • University of Oklahoma (Norman, OK)
  • University of Georgia

Job Titles Held:

  • Business Operations Specialist
  • Special Assistant to the Commissioner
  • Project Administrator and Strategic Planner
  • Case Manager > Supervisor >Public Relations and Information Specialist


  • Master of Arts
  • Bachelor of Arts

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