Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Versatile and innovative management professional skilled at seeing the “big picture” while still also focusing on the details. Expertise in procurement/operations and streamlining processes and systems.

Areas of Expertise

Process development

Managing multiple priorities

Operations management

Procedure development

  • Project coordination
  • Analytical problem solving
  • Process development
  • Project management
Work Experience
Business Operations Specialist , 02/2014 - Current
Amazon.Com, Inc. Amsterdam, NY,
  • Effective project coordination and reporting between Communications/Messaging, Program Development, and Operations/Platform Management teams
  • Drive implementation of workflow Initiatives, to help develop department policies and include all training, documentation and records.
  • Manage workflow tracking to report status of projects and highlight topics for management review Strong focus on tracking, measuring and reporting on progress toward team and organization's goals.
  • Coordinates reporting of team initiatives to leadership (communication calendar, tracking, etc.) Collaborates with key team members to review and document standard processes and recommends action to automate or increase efficiency, ensures requirements have been executed.
  • Assists in the coordination of business planning and strategy activities.
  • Tracks the implementation of plans, tactics and related associate communication to ensure associates have a clear understanding of the organization's goals and priorities, and progress relative to business plan.
  • Tracks and reports on budget activity.
  • Collaborate with partners to manage and coordinate the unit's forecast, planning and budgeting process Project management of key initiatives Ensure compliance with all company and program policies, procedures, and other directed practices, including Business Continuity, reporting and required training Manages print and fulfillment efforts for team and key partners.
  • Manage monthly fulfillment reports and identify cost savings.
Business Process Improvement Analyst, 10/2012 - 02/2014
Jack Henry & Associates Inc. Albuquerque, NM,
  • Contributed creative ideas for development and delivery of materials Processes operational transactions, including procurement and vendor services, distribution list updates and other routine platform management activities Supports team on special projects as needed Identified, determined, mapped, and understood key processes and components for Shared Services entities including: Finance Shared Services, HR Shared Services, HR Centers of Excellences (COEs), and the sector business partners.
  • Worked with other support teams in the development of key performance metrics to measure Shared Services operating performance and quantify inefficiencies Observed customers processes and resource allocation to identify inefficiencies.
  • Identified, measured, analyzed and improved Shared Services process opportunities to positively impact performance.
  • Assisted in the development of documentation such as requirements matrices, process flows, testing scenarios, business processes and other applicable documents as required Supported audit requests for the given functional areas, helped collect the necessary metrics, documents, and related material to address the particular audit requests.
  • Triaged production issues for all Shared Services applications by responding to customer issues, and created service requests for IT or other support teams to resolve issues.
  • Managed workflows of Enterprise Content Management Systems providing training support to subject matter experts.
  • Reviewed content to ensure the document was accessible to the appropriate audience.
  • Consulted with subject matter experts to confirm the proper information was provided in an understandable fashion for audiences and to ensure document flow was within guidelines of company standards.
Human Resources Tier I Representative II, 08/2011 - 10/2012
State Of Idaho Ashton, ID,
  • Collaborated with HRRC Management, CPI, Payroll and HR Business Partners to streamline the existing termination process
  • Gathered requirements of what the existing process lacked or left vague to help ensure timely termination processing and to add assurance to the fair and consistent application of monies owed to exiting employees
  • Partnered with CPI to revamp Termination and Monies Owed process maps and desktop procedures
  • After socializing the documents and uploading to ECM, developed and held training sessions to disseminate the information to team members
  • Assisted with testing and roll-out of Moxie Chat tool
  • Served as a technology trouble shooter for HR Tier 1 and assisted with testing of updates to PeopleSoft for CRM
Law Clerk, 05/2011 - 08/2012
Children's Healthcare Of Atlanta Stockbridge, GA,
  • Explored and studied legal documents for determining causes of action, examined law of cases and facts, and prepared cases for the Supervising Attorney.
  • Researched and analyzed law sources for preparing drafts of briefs for approval, review, and advance use by attorney.
  • Prepared affidavits of documents, interrogatories, requests for documents, assisted with case management, correspondence and document files.
  • Advised attorney and assisted with managing the priority needs and status of assigned cases.
  • Assisted with management and oversight of other staff as directed by attorney.
  • Evaluated current procedures and worked to determine processes that were more efficient.
Human Resources Consultant, 04/2008 - 12/2010
True Care Dental, LLC City, STATE,
  • Managed the administration of the human resources policies, procedures, and programs including: employee relations, training and development, benefits, compensation, organizational development, and employment.
  • Originated and led Human Resources practices and objectives that provided an employee-oriented high performance culture that emphasized empowerment, quality, productivity and standards, goal attainment, and the recruitment and ongoing development of a superior workforce.
  • Other duties included but were not limited to: recruiting and staffing logistics, performance management and improvement systems, employee orientation, development, and training, policy development and documentation, employee relations, and compensation and benefits administration.
Customer Service Monitoring Operator, 05/2008 - 08/2010
Broadview Security City, STATE,
  • Performed data entry and call tracking in a monitoring system while being proficient in the verification and dispatching of alarms to emergency agencies.
  • Located and notified responders of emergency signals after the dispatch was complete.
  • Carried out customer service conditions.
  • Conducted mentoring/training of new hires for the first two weeks of their employment on the floor, assisted the new hires with entering and requesting time off from work, and reported to supervisors the progress and or issues with the newly hired employees.
Senior Technical Operations Specialist , 2009 - 06/2010
ADT Formerly Broadview City, STATE,


Created new accounts for Broadview’s Customers, assisted technicians with system configurations, assisted sales representatives with scheduling for available dates

Customer Account Representative-Collections Mercedes Benz Financial, 2008 - 03/2008
Apple One Temp Services City, STATE,
  • Collected delinquent payments from customers while adhering to regulatory requirements.
  • Negotiated payment solutions on delinquent accounts when the customer could not make an immediate payment.
  • Presented recommendations to management regarding the final resolution for uncollectible accounts.
Bachelor of Arts: Public Administration, Expected in May 2004
Grambling State University - Grambling, LA

Public Administration

Masters of Public Administration: Human Resource Management and Public Management, Expected in July 2006
Six Sigma Black Belt Certification Program: Process Improvement , Expected in December 2012
CPCC - Charlotte, LA
Professional Affiliations

Masters of Public Administration Association 2004-current

Society of Human Resources Management, Member, 2004- current

Delta Sigma Theta Sorority, Inc. 2006-current

Project Management Institute 2014-current


Human Resources Management Skills - Process Improvement, Background Investigations, Personnel File Management, Policy Development & Implementation

Technical Skills - Microsoft Office, Outlook, PeopleSoft, CRM, HCM, ECM, Oracle, Adobe, Visio, SharePoint, Cisco Reporting

Operations Management Skills-Project management, Vendor sourcing, Project development and life cycle, Work flow planning, Contract negotiation

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Resume Overview

School Attended

  • Grambling State University
  • CPCC

Job Titles Held:

  • Business Operations Specialist
  • Business Process Improvement Analyst
  • Human Resources Tier I Representative II
  • Law Clerk
  • Human Resources Consultant
  • Customer Service Monitoring Operator
  • Senior Technical Operations Specialist
  • Customer Account Representative-Collections Mercedes Benz Financial


  • Bachelor of Arts
  • Masters of Public Administration
  • Six Sigma Black Belt Certification Program

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