business operations specialist resume example with 16+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - - WWW: -
Skills
Attention to details and self starter to work independently with a team and work independently
Excellent organizational, interpersonal and communication skills
Quick learner and ability to learn new application
Project Management
Compliance Specialist and data analysis
Third party Risk Management.
Vendor contract negociations and due diligence.
Proficient with GRC.
HIPPA, SOC 2, ISO2001 audit
Security Awareness and Privacy Training
Regulatory Compliance and conflict resolution skills
Relationship development
Team management.
NMLS 1571208
Work History
03/2015 to Current
Business Operations SpecialistAnsys, Inc. – Kirkland, WA,
Problem solving ability.
Executed data entry functions depending on daily needs.
Participated in multiples projects based on business need.
Tracked and maintained records for other departments
Managed large data projects, including workflow scheduling, data entry and accuracy verification.
Assisted with data and payment recording to update file.
Reviewed and updated client correspondence files and database information to maintain accurate records.
Reduced company errors by quickly verifying data accuracy and relaying findings to managers.
Kept optimal quality levels to prevent critical errors and support team performance targets.
Corrected any data entry error to prevent later issues such as duplication.
Reviewed audit and monitoring reports related to consumer and client activities.
Ensured consistency in quality planning, quality control, quality insurance and quality improvement.
Evaluated performance and policies against metrics
Collected, arranged and input information into database system.
Assisted various departments with change by communicating new improvement plans and expectations.
Collected, arranged and input information into database system.
Generated reports of findings to help management with making key decisions.
Developed and updated tracking spreadsheets.
Saved over $ 1500000 by implementing cost-saving initiatives that addressed long-standing problems with compliance and Quality assurance.
Liaised with clients to identify and target inefficiencies in areas of risks and business controls, process gaps and workflow discrepancies.
Drove operational improvements which resulted in savings and improved profit margins.
Wrote and presented reports outlining findings and recommendations from compliance audits.
Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
Originated, reviewed, processed, closed and administered customer loan proposals.
Designed and developed schema data models.
Created various Excel documents to assist with pulling metrics data and presenting them to give concise understanding of best placement for needed resources.
Completed spreadsheets on specific data tracking vectors for upload to central project database.
Developed macros, special formulas and other actions to produce reliable and consistent statistical reviews.
Collected and recorded data at various field sites for later assessment and data analysis.
Used multiples applications to support daily business operations.
Took active role in departmental meetings, engaging with all parties and transcribing detailed notes of plans, decisions and options discussed.
Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
Validated incoming data to check information accuracy and integrity while independently locating and correcting concerns.
Developed and updated tracking spreadsheets .
Worked with underwriters to fix application problems and resolve issues.
Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
Set up, stored and updated customer files, department records and regulatory paperwork.
Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
Observed all regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches.
Assisted various departments with change by communicating new improvement plans and expectations.
01/2016 to Current
Help Dest TechnicianEfi Global – Hampton, VA,
Configured hardware, devices and software to set up work stations for employees.
Created help desk tickets, troubleshot and resolved desktop issues.
Determined hardware and network system issues using effective troubleshooting techniques.
Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Wrote and reviewed tickets to request maintenance to various types of equipment.
Assist with receiving of IT equipment.
Install PCs, monitors and others peripherals including printers, scanners.
Support remote access for laptops users , maintain call tracking and inventory database.
Submitted service tickets for equipment maintenance requests.
Track customer issues and resolutions.
Troubleshoot network devices in order to ensure connectivity from the PC to the network.
09/2010 to 06/2015
Assistant to the National Deputy Director of ProtoMinistry Of Foreign Affairs Of Guinea – City, STATE,
Performed forecasting to identify necessary changes in Department daily business planning.
Serve as point of contact for incoming foreign Diplomats and International Organizations.
Provided advice and guidance to government agency, Diplomatic missions and other International missions.
Increased operational efficiency by developing improved filing systems for confidential records and reports.
Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Executed regular process updates to reduce discrepancies and enhance scheduling across scheduled calendars and programs.
Coordinated all Department, business executives and site leadership teams by interacting effectively and establishing communication best practices.
Liaison between Diplomatic Missions residing in Guinea and other International organization.
Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
Delivered smooth training execution by coordinating seminar functions, including site selection, scheduling, marketing, reservations, materials, event management and follow-up.
Drove operational improvements which resulted in savings and improved operation cost savings.
Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Translated In Official missions for Diplomats.
Logistic support and compliance support for Diplomatics Missions.
Managed quality programs to reduce overdue compliance activities.
Executed regular process updates to reduce discrepancies and enhance scheduling across calendars and programs.
Conducted forecasting to determine possible changes and issues for supply chain business.
Streamlined and monitored quality programs to alleviate overdue compliance activities.
Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
10/2005 to 06/2010
Environmental AnalystCanadian Center Of Environmental Studies – City, STATE,
Determined chemical composition and nature of land pollutants by analyzing and collecting soil.
Collected water samples from semi-processed, processed and raw water.
Prepared summaries and charts by testing and gathering samples and summarizing findings.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Served as technical consultant on environmental policies to maintain regulatory compliance.
Gathered environmental data, including water, air and soil contaminations.
Provided system and component design reducing negative impact on area environment.
Managed development, design and execution of energy conservation projects.
Performed environmental site assessments and provided remediation recommendations.
Completed permit applications and maintained environmental permits.
Inspected municipal and industrial facilities for adherence to environmental regulations.
Researched and analyzed land development issues, water rights and conservation controversies.
Conducted hazardous waste management studies.
Completed complex technical field environmental surveys for development of roadway, intersection and bridge construction plans.
Education
Expected in 07/2006 to to
Master of Science: Energetics And Environment Master of Science in Energetics And Environment - University Gamal Abdel Nasser Of Conakry, GPA:
Expected in 08/2005 to to
Bachelor of Science: Applied Physics University Gamal Abdel Nasser - Republic Of Guinea, GPA:
Expected in 08/2005 to to
Associate of Science: Business Administration And Information Technology Profesional Modern Institute - Conakry- Guinea, GPA:
Expected in to to
No Degree: SQL Development Linkedin Certification - Linkedin, GPA:
Expected in to to
No Degree: Network Linkedin Training - Linkedin, GPA:
Expected in to to
No Degree: SQL Essential Training Linkedin Training - Linkedin, GPA:
Summary
Cybersecurity professional with leadership and project management expertise in maturing Governance Risk Compliance programs and identifying areas of improvements.
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Resume Overview
School Attended
Master of Science in Energetics And Environment
University Gamal Abdel Nasser
Profesional Modern Institute
Linkedin Certification
Linkedin Training
Linkedin Training
Job Titles Held:
Business Operations Specialist
Help Dest Technician
Assistant to the National Deputy Director of Proto