Business Operations Specialist Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
A diligent and driven professional who has achieved success in a variety of roles with increasing levels of responsibility. An effective communicator and team builder with strong analytical, management and organizational skills. Seeking to obtain a position that will allow me to excel and grow; while building knowledge and gaining experience.
  • Complex problem solving
  • Financial reporting expert
  • Account reconciliation
  • Superior research skills
  • MS Office Suite
  • Self-motivated professional
  • Superior time management
  • Quality Assurance
05/2015 to
Business Operations Specialist Amazon.Com, Inc. , ,
  • Provide effective communication with internal and external customers. By appropriately responding to and resolving complex situations or problems. Works continuously to build skills in planning, communication, and decision-making. Developed organizational change management strategies. and credits.Led cross-functional teams to analyze and understand the operational impacts and opportunities of technology changes. 
  • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Compiled weekly monetary reports and records for executives.
  • Calculated figures such as discounts, percentage allocations, Verified details of transactions, including funds received and total account balances.Suggested process improvements to secure prompt and regular receipts for the organization. Opened and assigned new client accounts. Researched and resolved billing and invoice problems.
07/2012 to 05/2015
Annuities Operations Specialist Truist Financial Corporation , ,

  • Microsoft products and office equipment. Advanced Excel skills: Pivot Tables, V-Lookup, Macros, and Formulas. 
  • Meet all projected deadlines while producing high-quality work. Effectively identifying potential risks and issues; offering avoidance/mitigation strategies. Pre- audit duplicate, failed transmittals, and corrupted orders.
  • Report generation, data scrubbing, mass imports/exports, and data analysis. Identifying, researching and gathering relevant information from a variety of sources; reading and interpreting complex written material. Maintain confidentiality of all reports, files, schedules, databases, and documents; as well as all client and proprietary information.
  • Financial reporting; preparing daily, weekly, and monthly reports on order activity and money movement. G/L, dealer and suspense account reconciliations. Process debit/credit adjustments; cancel rebills and error account reconciliations. Accurately process journal entries. Accounts Payables and Receivables.
2006 to 2010
Premier Banker Wells Fargo Bank , ,
  • Provide quality customer service; appropriately respond and resolve complex situations/problems; responds promptly to customer needs, requests for service and assistance.
  • Develops and implements financial plans for individuals, businesses, and organizations, utilizing knowledge of tax and investment strategies, securities, insurance, pension plans, and real estate. Works independently with little supervision and a great latitude in decision-making responsibility. Research a wide variety of topics within all areas of financial planning for team associates and clients Maintain relationships with clients and communicate effectively.
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Organized files, developed spreadsheets, faxed reports and scanned documents.Made copies, sent faxes and handled all incoming and outgoing correspondence.
01/2010 to 05/2012
Import/Export Documentation Analyst (Internship) Laminators Specialties , ,
  • Identify discrepancies by comparing purchase orders, sales order, proforma invoices, and commercial invoices. Create and revise purchase orders, sales orders, and invoicing. Conduct audits. Review and analyze incoming documentation that is related to new merchant’s orders; while maintaining other quality control aspects, risk and underwriting department. Completes quality audits in accordance with current department protocol.  Uses designated tools to ensure correct quantities and turnaround times are adhered to within designated accuracy standards. Manually conduct inventory counts.
  • Accounts Payable, Accounts Receivable, Reconciliations, Sales Orders, Purchase Orders, and Inventory Management; using MAS90/Sage 100 Accounting system. Maintaining and revising inventory and discontinued items. Generating, auditing, and verifying bank documents, letter of credits, all supplement documents including; Bill of Ladings, Certificate of Origin, and etc.
  • Assist in work stream development of new accounts including reviewing all documentation and forms, maintaining communications with clients, reviewing their import process on a regular basis, and maintaining client profiles and databases.
Expected in 2016
: Business Adminstration
American River College - ,
Expected in 2017
Bachelor of Arts: Business Finance and Analytics
Villanova University - ,
Account reconciliations, Accounts Payables, administrative, customer service, data analysis, data entry, databases, decision-making, documentation, file management, financial, financial planning, financial reporting, forms, Functional, investment strategies, legal compliance, Excel, policies, presentations, processes, producing, purchasing, quality, Quality Control, proof-reading, requirements gathering, researching, sales, securities, supervision, tax, telecommunications,workflow analysis.

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Resume Overview

School Attended
  • American River College
  • Villanova University
Job Titles Held:
  • Business Operations Specialist
  • Annuities Operations Specialist
  • Premier Banker
  • Import/Export Documentation Analyst (Internship)
  • Bachelor of Arts

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