Well-rounded business professional seeking a position within account management. Ability to successfully manage competing priorities, perform under pressure, and meet deadlines in a fast-paced environment. Strong client centric-mindset with the ability to translate client needs into profitable business results. Very effective communication abilities that connects with individuals at all levels within and outside of the organization.
Accounting & Invoicing
Written & Verbal Communication
Mastery of MS Office Tools
AgilysysBusiness Operations Specialist05/2012 to Current
Developer and marketer of proprietary enterprise software for the hospitality industry.
Includes pointof-sale, property management, document management and other software solutions.
Decreased risk of potential increased labor costs by preventing approximately $45,000 from being invoiced inaccurately.
Invoiced 80% of the 2017 sales with a team of 6 generating $2 million in revenue.
Mitigated future order errors which increased operations forecasting by 3%.
Reconciled 50% of open order accounting for $75,000 from 2016.
Negated approximately $30,000 in cost by identifying negative price variances.
Eliminated an unnecessary step in the process increasing team productivity by 5%.
Prevented Agilysys's largest customer from leaving the system by resolving 90% of open issues including inaccurate shipments, equipment components delivered, software received, and invoicing.
Responsible for timely and accurately resolving invoices, customer returns, and vendor price variances.
Provide financial impact information when submitting approvals.
Accountable for identifying and communicating any risks associated with revenue, gross profit, cash flow or audit concerns to leadership.
Ensures that standard processes are adhered to and utilized throughout Business Operations.
Provides customer relations support by proactively managing the entire process from order entry to delivery.
Responds to customer inquiries and issues by thoroughly researching contracts and invoices.
Conducts and reconciles all audit requirements for the company.
Produces miscellaneous reporting requirements deemed necessary by customers and field organization.
Responsible for reviewing contracts and purchase orders: sourcing from vendors, logistics and coordination of order processing, and revenue recognition review and audit.
Resposible for reviewing FOB terms and conditions: properly assessing and applying the correct terms.
U.S. Security and AssociatesMelissa Plair01/2010 to 04/2012
Security Company that delivers uniformed security services, consulting and investigations, and specialized security solutions internationally.
TJ MaxxPayroll/HR Administrator01/2005 to 01/2010
Provided HR administrative support on a daily basis to site HR Advisor and HR Manager.
Supported the HR Team by providing comprehensive HR services to site supervisors, employees, and staff by explaining policies and procedures in a timely manner.
Supported the HR Team by assisting in staffing; scheduling, assigning and directing work, conducting interviews, hiring, and orienting new employees.
Provided HR support related to training, performance management, benefits, and onboarding and exiting employees from the company.
Identified staff vacancies and ensured plan was developed and executed to fill roles.
Processed pre-employment paper work to ensure successful onboarding for new hires.
Cross-functional leadership participation in HR projects and presentations.
Processed data in to the database and/or HR system for maintaining accurate records.
Produced ad-hoc reporting to prepare reports and documents.
Liaison between payroll to ensure accurate records related to time keeping, absence management and holiday recording systems.
Maintained time and attendance records, new hire data entry, employee data changes, and other miscellaneous changes.
Calculated wage and overtime payments, payroll deductions, paycheck corrections, and termination payouts.
Developed and cascaded routine correspondence from HR to business partners.
American department store chain that sells merchandise at prices generally lower than other major stores.
Front End Team Lead
Ensured operational controls at the front line, service desk, layaway and jewelry were in accordance with company guidelines and polices.
Communicated information to store associates on a timely and consistent basis.
Ensured Front Line Associates provided prompt, courteous, and knowledgeable services to all customers.
Prioritized and delegated assignments assisted with the presentation of front-end associates.
Trained and developed associates on customer services standards, register procedures and proper front line procedures and controls.
Maintained cleanliness and organizational standards throughout the front end and customer service area.
Assisted customers and co-workers with inquiries, sales, and returns.