Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Accomplished Senior Business Analyst who drives organizational improvements through leveraging expertise in research and system enhancement. Well-versed in collaborating with employees and senior-level leadership to resolve control and procedural problems negatively affecting business operations, while also completing human resource type practices occasionally. Dedicated to efficiency, process and resource optimization.

  • Verbal and written communication
  • Project Management
  • Human Resource/Recruiting
  • Power BI Tool
  • Microsoft Excel formula creation
  • Self-Motivation
  • On-the-job Training
  • Microsoft Office (Outlook, Excel, Powerpoint, etc.)
  • SharePoint
  • Teamwork
  • Training & Development
  • Organization and Time management
  • Customer Service
  • Computer skills
  • Planning and Coordination
Work History
Business Operations Senior Analyst, 09/2018 to Current
AccentureWilkes Barre, PA,
  • PMO (project management office) Team.
  • Coordinate and facilitate onboarding and offboarding process for the project – internal and client facing.
  • Administers on-the-job training for project leads (more recently, oversaw training a new resource that is now my project lead, who is also the lead of the entire PMO team).
  • Helps “newjoiners” with security briefing and building access.
  • See the onboarding/offboarding process from start to finish, while ensuring that documents are being completed on time and correctly – we have a very extensive onboarding process, that can range anywhere from 2-5 months.
  • Communicate daily with “onboarders” and “offboarders” to assist with the on/offboarding process as needed, and to provide vital information.
  • Store/maintain/track confidential information of resources for our client.
  • Work with high volumes of CDP (client data protection).
  • Human Resource Related tasks ~ onboarding/offboarding, reporting confidential complaints/concerns, administer and track required training, assist in the recruiting process, track prospective recruits’ personal roll on information, as well as their proposed rates, etc.
  • Coordinate project planning events.
  • Coordinate project relocations/moves.
  • Responsible for various Administrative Operational tasks.
  • Collected, organized and modeled data using Power BI tool, Microsoft Excel, etc.
  • Developed project metrics derived from raw company data to track improvements in organizational efficiency.
  • Evaluated current processes to develop improvement plans.
  • Helped leaders understand how to effectively manage resources, project onboarding and onboarding timelines.
  • Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
  • Produced detailed and relevant reports for use in making business decisions.
  • Created and optimized records management strategies to coordinate and protect information.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
Fill-in receptionist, 05/2016 to 08/2018
Truist Financial CorporationInverness, FL,
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
  • Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Bank Teller, 05/2016 to 08/2018
Pennian BankCity, STATE,
  • Assist with auditing the vaults and balance vault at the end of the processing day.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Placed orders for customer checks and verified starting numbers.
  • Reconciled cash drawer and resolved discrepancies.
  • Removed mutilated currency from circulation.
  • Turned in excess cash to maintain drawer security.
  • Accessed computerized financial information to answer questions related to specific accounts.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Logged cashier's checks and other transactions to maintain accuracy of account records.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Executed wire transfers, stop payments and account transfers.
  • Maintained friendly and professional customer interactions.
Bachelor of Science: Business Administration: Operations Management, Expected in
Indiana University of Pennsylvania - Indiana, PA
  • Ended my time at this University with a 3.60 GPA, before transferring to Liberty University
  • Member of Colleges against Cancer
  • Dean's List 2015 - 2016
  • Elected to the management board for Colleges against Cancer in 2016
Bachelor of Science: Business Administration: Project Management, Expected in 08/2018
Liberty University - Lynchburg, VA,
  • Graduated with 3.27 GPA
  • Dean's List 2017 - 2018
  • Majored in Project Management
  • Member of Tau Sigma National Honor Society
Additional Information
  • HONORS/AWARDS , Dean’s List (Liberty) Spring & Fall 2017; Summer 2018 Dean’s List (IUP) August 2015 – December 2016 Tau Sigma National Honor Society February 2018 - present Kiwanis Scholarship Fall 2015 Blairs Mills Lions Club Scholarship Fall 2015 Edward Zimmerman Memorial Scholarship Fall 2015

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School Attended

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