business operations senior analyst resume example with 5 years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Accomplished Senior Business Analyst who drives organizational improvements through leveraging expertise in research and system enhancement. Well-versed in collaborating with employees and senior-level leadership to resolve control and procedural problems negatively affecting business operations, while also completing human resource type practices occasionally. Dedicated to efficiency, process and resource optimization.
Skills
Verbal and written communication
Project Management
Human Resource/Recruiting
Power BI Tool
Microsoft Excel formula creation
Self-Motivation
On-the-job Training
Microsoft Office (Outlook, Excel, Powerpoint, etc.)
SharePoint
Teamwork
Training & Development
Organization and Time management
Customer Service
Computer skills
Planning and Coordination
Work History
09/2018 to CurrentBusiness Operations Senior AnalystAccenture | Wilkes Barre, PA,
PMO (project management office) Team.
Coordinate and facilitate onboarding and offboarding process for the project – internal and client facing.
Administers on-the-job training for project leads (more recently, oversaw training a new resource that is now my project lead, who is also the lead of the entire PMO team).
Helps “newjoiners” with security briefing and building access.
See the onboarding/offboarding process from start to finish, while ensuring that documents are being completed on time and correctly – we have a very extensive onboarding process, that can range anywhere from 2-5 months.
Communicate daily with “onboarders” and “offboarders” to assist with the on/offboarding process as needed, and to provide vital information.
Store/maintain/track confidential information of resources for our client.
Work with high volumes of CDP (client data protection).
Human Resource Related tasks ~ onboarding/offboarding, reporting confidential complaints/concerns, administer and track required training, assist in the recruiting process, track prospective recruits’ personal roll on information, as well as their proposed rates, etc.
Coordinate project planning events.
Coordinate project relocations/moves.
Responsible for various Administrative Operational tasks.
Collected, organized and modeled data using Power BI tool, Microsoft Excel, etc.
Developed project metrics derived from raw company data to track improvements in organizational efficiency.
Evaluated current processes to develop improvement plans.
Helped leaders understand how to effectively manage resources, project onboarding and onboarding timelines.
Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
Produced detailed and relevant reports for use in making business decisions.
Created and optimized records management strategies to coordinate and protect information.
Used critical thinking to break down problems, evaluate solutions and make decisions.
05/2016 to 08/2018Fill-in receptionistTruist Financial Corporation | Inverness, FL,
Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
05/2016 to 08/2018Bank TellerPennian Bank | City, STATE,
Assist with auditing the vaults and balance vault at the end of the processing day.
Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
Assisted customers with compromised debit cards and issued new credentials.
Audited fellow teller currency to contribute to dual-control procedures.
Placed orders for customer checks and verified starting numbers.
Reconciled cash drawer and resolved discrepancies.
Removed mutilated currency from circulation.
Turned in excess cash to maintain drawer security.
Accessed computerized financial information to answer questions related to specific accounts.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Logged cashier's checks and other transactions to maintain accuracy of account records.
Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Executed wire transfers, stop payments and account transfers.
Maintained friendly and professional customer interactions.
Education
Expected in to to Bachelor of Science | Business Administration: Operations ManagementIndiana University of Pennsylvania, Indiana, PAGPA:
Ended my time at this University with a 3.60 GPA, before transferring to Liberty University
Member of Colleges against Cancer
Dean's List 2015 - 2016
Elected to the management board for Colleges against Cancer in 2016
Expected in 08/2018 to to Bachelor of Science | Business Administration: Project ManagementLiberty University, Lynchburg, VA, GPA:
Graduated with 3.27 GPA
Dean's List 2017 - 2018
Majored in Project Management
Member of Tau Sigma National Honor Society
Additional Information
HONORS/AWARDS
, Dean’s List (Liberty) Spring & Fall 2017; Summer 2018
Dean’s List (IUP) August 2015 – December 2016
Tau Sigma National Honor Society February 2018 - present
Kiwanis Scholarship Fall 2015
Blairs Mills Lions Club Scholarship Fall 2015
Edward Zimmerman Memorial Scholarship Fall 2015
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