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Accomplished Senior Business Analyst who drives organizational improvements through leveraging expertise in research and system enhancement. Well-versed in collaborating with employees and senior-level leadership to resolve control and procedural problems negatively affecting business operations, while also completing human resource type practices occasionally. Dedicated to efficiency, process and resource optimization.
- Verbal and written communication
- Project Management
- Human Resource/Recruiting
- Power BI Tool
- Microsoft Excel formula creation
- Self-Motivation
- On-the-job Training
- Microsoft Office (Outlook, Excel, Powerpoint, etc.)
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- SharePoint
- Teamwork
- Training & Development
- Organization and Time management
- Customer Service
- Computer skills
- Planning and Coordination
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Business Operations Senior Analyst, 09/2018 to Current
Accenture – Wilkes Barre, PA,
- PMO (project management office) Team.
- Coordinate and facilitate onboarding and offboarding process for the project – internal and client facing.
- Administers on-the-job training for project leads (more recently, oversaw training a new resource that is now my project lead, who is also the lead of the entire PMO team).
- Helps “newjoiners” with security briefing and building access.
- See the onboarding/offboarding process from start to finish, while ensuring that documents are being completed on time and correctly – we have a very extensive onboarding process, that can range anywhere from 2-5 months.
- Communicate daily with “onboarders” and “offboarders” to assist with the on/offboarding process as needed, and to provide vital information.
- Store/maintain/track confidential information of resources for our client.
- Work with high volumes of CDP (client data protection).
- Human Resource Related tasks ~ onboarding/offboarding, reporting confidential complaints/concerns, administer and track required training, assist in the recruiting process, track prospective recruits’ personal roll on information, as well as their proposed rates, etc.
- Coordinate project planning events.
- Coordinate project relocations/moves.
- Responsible for various Administrative Operational tasks.
- Collected, organized and modeled data using Power BI tool, Microsoft Excel, etc.
- Developed project metrics derived from raw company data to track improvements in organizational efficiency.
- Evaluated current processes to develop improvement plans.
- Helped leaders understand how to effectively manage resources, project onboarding and onboarding timelines.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Produced detailed and relevant reports for use in making business decisions.
- Created and optimized records management strategies to coordinate and protect information.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Fill-in receptionist, 05/2016 to 08/2018
Truist Financial Corporation – Inverness, FL,
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
- Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Bank Teller, 05/2016 to 08/2018
Pennian Bank – City, STATE,
- Assist with auditing the vaults and balance vault at the end of the processing day.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
- Assisted customers with compromised debit cards and issued new credentials.
- Audited fellow teller currency to contribute to dual-control procedures.
- Placed orders for customer checks and verified starting numbers.
- Reconciled cash drawer and resolved discrepancies.
- Removed mutilated currency from circulation.
- Turned in excess cash to maintain drawer security.
- Accessed computerized financial information to answer questions related to specific accounts.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Logged cashier's checks and other transactions to maintain accuracy of account records.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Executed wire transfers, stop payments and account transfers.
- Maintained friendly and professional customer interactions.
Bachelor of Science: Business Administration: Operations Management, Expected in
Indiana University of Pennsylvania - Indiana, PA
GPA:
- Ended my time at this University with a 3.60 GPA, before transferring to Liberty University
- Member of Colleges against Cancer
- Dean's List 2015 - 2016
- Elected to the management board for Colleges against Cancer in 2016
Bachelor of Science: Business Administration: Project Management, Expected in 08/2018
Liberty University - Lynchburg, VA,
GPA:
- Graduated with 3.27 GPA
- Dean's List 2017 - 2018
- Majored in Project Management
- Member of Tau Sigma National Honor Society
- HONORS/AWARDS
, Dean’s List (Liberty) Spring & Fall 2017; Summer 2018
Dean’s List (IUP) August 2015 – December 2016
Tau Sigma National Honor Society February 2018 - present
Kiwanis Scholarship Fall 2015
Blairs Mills Lions Club Scholarship Fall 2015
Edward Zimmerman Memorial Scholarship Fall 2015
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