business operations manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
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Professional Summary

Results-driven and organized manager with over twenty-five years of experience in the telecommunications industry seeks a challenging management position to apply problem-solving, continuous improvement, operations management and process improvement skills. Proficient in communicating and collaborating effectively by relying on excellent interpersonal skills, high-level emotional intelligence and solid expertise in employee relations.

  • Business Development
  • Communication Skills
  • Business workflows
  • Employee relations
  • Marketing understanding
  • Multi-Tasking
  • Organizational Skills
  • Preparing Reports
  • Professional rapport
  • Project Management
  • Relationship building and management
  • Staff education and training
  • Staff Management
Work History
Business Operations Manager, 08/2022 to Current
Pae Government Services IncWilmington, DE,
  • Partnered with company leaders in change management activities for talent solutions to create competitive advantage
  • Developed and maintained strong working relationships with executives, HR team and hiring managers to foster partnerships that produced consistent results
  • Spearheaded strategies and methods to develop clarity around performance management philosophies and desired behaviors
  • Promoted increased focus on internal talent mobility and emerging talent across organization
    Directed strategies and methods to develop clarity around [Talent Management philosophies and desired behaviors
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes
  • Developed succession plans and promotion paths for all staff
  • Supported market expansion initiatives while implementing process improvements to execute demand analysis and drive bottom-line growth
  • Acted as brand ambassador to educate candidates on culture, career growth, benefits and advantages of working for company
  • Initiated and launched interview selection process to instill high levels of trust and productivity for teams with new leaders
  • Sourced and screened candidates for nonexempt, exempt, and c-level roles and worked with hiring managers to coordinate interviews, offers and onboarding
  • Built talent pipelines of over 250+ applicants through networking and organizational partnerships to support efficient and effective hiring
Customer Service Manager, 05/2015 to 08/2022
Compass Group Usa IncOcean Springs, MS,
  • Investigated and addressed business development challenges to proactively mitigate problems
  • Conducted target market research to scope out industry competition and identify advantageous trends
  • Participated in high-level hiring decisions for key leadership positions, conducted senior hire interviews and nominated new board members
  • Finalized project plans and obtained final approval from clients
  • Managed revenue models, process flows, operations support and customer engagement strategies
  • Interpreted clients' needs and introduced services to fit specific requirements
  • Provided updates to all stakeholders on key milestones for projects
  • Created and monitored Social Media promotional approaches to increase investor and profit levels over 50%
Service Center Supervisor, 10/2001 to 05/2015
CsxKingsport, TN,
  • Increased school registrations over 30% with improved promotional approaches, outreach strategies and parent engagement plans.
  • Optimized student educational strategies with clear advice on course choices, progression and career options.
  • Conferred with educators to identify current classroom concerns and diversify instructional strategies.
  • Kept institution financially sound by tracking expenses and maintaining detailed records.
  • Devised strategies to reduce expenses, modernize operations and revamp procedures to improve institution operations.
  • Monitored social media and online sources for industry trends.
  • Handled up to 50 calls per day to address admission, volunteer, and/or financial aid inquiries and concerns.
  • Worked with administration, parents, and teachers to understand needs and provide academic and/or administrative service.
  • Developed team communications and information for campus school board meetings.
Service Center Representative, 01/1997 to 10/2001
Banner HealthFort Collins, CO,
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Maintained detailed database for customer facility records and other billing data.
  • Collaborated with business sales team and customer service members to complete accurate orders and resolve service issues.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Developed highly empathetic customer relationships and earned reputation for exceeding service standard goals.
MBA: Business Management, Expected in 04/2017 to University of Mary - Bismarck, ND,
Bachelor of Science: Elementary Education, Expected in 12/1998 to Dickinson State University - Dickinson, ND,

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Resume Overview

School Attended

  • University of Mary
  • Dickinson State University

Job Titles Held:

  • Business Operations Manager
  • Customer Service Manager
  • Service Center Supervisor
  • Service Center Representative


  • MBA
  • Bachelor of Science

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