business operations manager resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Highly organized Business Executive with meticulous eye for detail. Patient communicator motivates others toward accomplishment of collaborative goals. History of improving processes and elevating output. Effective leader with strong background applying cutting-edge technology to successfully cut costs, streamline operations and increase productivity. Assertive and enthusiastic, with extensive knowledge of process optimization and unsurpassed work ethic. Committed to promoting the highest operational standards and company values.
Skills
Microsoft Office 365 (Outlook, Excel, PowerPoint)
Quickbooks
Timeslips
HIPAA Compliance
Typing/Dictation/Transcription
E-filing with Court
Scanning of documents
Customer Service
Vendor Negotiation
Court Assistance
Adobe Acrobat Pro DC
InDesign
Illustrator
WebEx Meetings
Human Resources
DocuSign
Payroll/Onboarding
Zoom
Infusionsoft (CRM)
OneSource
ExpenseWire
Independent Worker
Outstanding Organizational Skills
Team Performance Reviews
Remote Worker
Microsoft Office proficient
Excellent oral and written communication
Analytical skills
Profit conscious
Cost Reduction & Containment
Budgetary reviews
Intelligent decision-making
Disciplined leadership
Vendor & Supplier Management
Presentation skills
Experience
Business Operations Manager, 06/2018 - Current Pae Government Services Inc – Savannah, GA,
Work directly with CEO, Business Development, COO/CCO,
Clinical Operations, Social Media/Marketing Management
Team, and VP of Compliance
Managing office operations and procedures; preparing payroll;
controlling correspondence; designing filing systems; reviewing
and approving supply requisitions; managing event planning and
expense requests from team; assigning and monitoring clerical
functions
Defining procedures for retention, protection, retrieval, transfer,
and disposal of records planning and implementing office
systems, layouts, and equipment procurement
Design and implement office policies by establishing standards and
procedures; measuring results against standards; making
necessary adjustments
Human Resource Functions include recruitment, interviewing,
time & attendance policy review and enforcement, Employee
Handbook review and edits, Policy & Procedure Manual review,
edits and enforcement, background checks, onboarding, new hire
training, performance reviews, work with on-site HR locations to
ensure HR requirements are met by employees
Coordinating the opening of new site locations, communication
with onsite development team to ensure objectives are met for
opening, coordinating training of onsite staff, ensuring
appropriate office location, layout and equipment requirements
are met
Coordination of Implementation timeline with team
members
Complete operational requirements by scheduling and assigning
employees; following up on work results
Coordinate management schedules
Coordinate travel
arrangements
Keep management informed by reviewing and analyzing special
reports; summarizing information; identifying trends
Recruitment of staff by selecting, orienting, and training
employees
Counsel employees and appraise job results.
Sr. Legal Administrator/Office Manager, 09/1998 - 02/2018 Kaplan Kirsch & Rockwell – West Sacramento, CA,
Handled telephone calls, meeting plans and conference organization requirements.
Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
Managed office scheduling and kept accurate notes on deadlines, motions and other dates.
Filed pleadings and paperwork with court clerk to meet strict deadlines.
Filed clients' legal documents in relevant courts for processing.
Participated in client interviews, observed questioning process and documented information.
Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
Provided administrative support and conducted research to assist attorneys in civil litigation preparation.
Corresponded daily with clients, insurance adjusters, doctors and attorneys.
Provided administrative support to boost firm's document production and legal correspondence.
Drafted legal complaints, summonses and interrogatories.
Oversaw legal team appointments, hearings and depositions schedules.
Liaised between attorney and outside counsel, exchanging information.
Prepared and processed expense reports for reimbursing attorneys.
Followed risk and compliance policies and procedures to promote business activities.
Organized legal documents in company filing systems and databases.
Responded to client calls and inquiries to deliver applicable information.
Drafted motions, briefs and other legal documents.
Drafted correspondence, documented data and submitted materials to appropriate parties.
Met with clients and attorneys to discuss case details and evidence.
Knowledgeable dealing with pleadings, affidavits, motions and exhibit preparation.
Organized and prepared case exhibits and evidence for trial.
Managed office inventory and placed new supply orders.
Monitored payments due from clients and promptly contacted clients with past due payments.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Administered payroll and maintained proper documentation of employee personnel.
Coded and entered daily invoices with in-house accounting software.
Used judgment and initiative in handling confidential matters and requests.
Implemented and maintained company protocols to facilitate smooth daily activities.
Automated office operations for managing client correspondence, payment schedules and data communications.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Delegated work to staff, setting priorities and goals.
Recruited and trained new employees to meet job requirements.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Legal Assistant, 1990 - 1997 International Paper Company – City, STATE,
Handled telephone calls, meeting plans and conference organization requirements.
Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
Managed office scheduling and kept accurate notes on deadlines, motions and other dates.
Filed clients' legal documents in relevant courts for processing.
Filed pleadings and paperwork with court clerk to meet strict deadlines.
Participated in client interviews, observed questioning process and documented information.
Drafted legal complaints, summonses and interrogatories.
Oversaw legal team appointments, hearings and depositions schedules.
Liaised between attorney and outside counsel, exchanging information.
Organized legal documents in company filing systems and databases.
Responded to client calls and inquiries to deliver applicable information.
Drafted correspondence, documented data and submitted materials to appropriate parties.
Drafted motions, briefs and other legal documents.
Knowledgeable dealing with pleadings, affidavits, motions and exhibit preparation.
Organized and prepared case exhibits and evidence for trial.
Processed closing documents and transactional documents for legal review.
Organized and executed court calendar with daily cases and supervisor meetings.
Filed pleadings and appeals with court clerks to expedite trial proceedings.
Human Resources Specialist, 1994 - 1998 Regional Medical Center – City, State,
Created, organized and maintained employee personnel files to keep sensitive data secure.
Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
Assisted with planning, organizing and coordinating company events.
Posted job announcements and pre-screened applicants to candidates for available positions.
Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
Conducted employment verification and background investigation to facilitate hiring process.
Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
Developed and maintained training materials and benefits packets for new hires.
Initialized background checks for potential new hires.
Created and maintained internal job descriptions and postings to accurately reflect roles.
Organized and attended hiring events and participated in job fairs to network with potential candidates.
Prepared and set up new employee orientations.
Processed, verified and maintained personnel-related documentation.
Answered questions regarding salaries, benefits and other pertinent information.
Processed paperwork related to grievances, performance evaluations, classifications and employee leaves of absence.
Coordinated training schedules and filed crucial administrative paperwork.
Examined employee files to answer inquiries and provide information for personnel actions.
Searched employee files to obtain information for authorized persons and organizations.
Compiled and prepared reports and documents pertaining to personnel activities.
Education and Training
Medical Secretary Certificate: , Expected in 01/1984 - Madisonville Health Technology - Madisonville, KY GPA: Status -
High School Diploma: Business, Expected in 01/1983 - Madisonville North Hopkins High School - Madisonville, Charles, KY, MO GPA: Status -
: Business Administration, Expected in - Madisonville Community College - Madisonville, KY, GPA: Status -
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