business operations manager resume example with 7+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Career Overview

Seeking an opportunity to utilize my strong project management, business analysis and communication skills in a fast-paced and challenging IT environment.

  • Client Relationship Management
  • Project Management
  • Process Improvement
  • Problem Analysis and Resolution
  • Software Development Life Cycle
  • Strong Documentation Skills
  • Strong Verbal and Written Communication Skills
  • Strong Analytical Skills
Work Experience
03/2014 to 10/2015 Business Operations Manager Cisco Systems, Inc. | Rancho Cordova, CA,

This role is an expansion of my previous role as Lead Business Analyst to help round out our transition to Agile/SCRUM methodologies as a key member of the Strategy and Planning team with an emphasis on business-centric operations and processes.

  • Recognizing trends and opportunities to combine efforts across teams to meet the needs of multiple clients through a single solution.
  • Prioritizing and defining development of core functionality that benefits both new and existing clients.
  • Ensuring the continued growth and support of our client base through on-boarding new members of the business analysis team
  • Providing support to the Company and 3rd party business development activity
  • Participating in the growth of business operations capabilities through knowledge of eCommerce, Printing, Fulfillment, Digital Asset Management, and Project Management services
  • Driving continuous improvement through well-planned and managed business process changes
  • Spearheading processes to ensure SLA management, service quality, and productivity to enhance customer and partner satisfaction
  • Analyzing our resources, capabilities and capacity to meet both existing and new business demands
  • Working with business development to provide solutions that support new business opportunities, including an active role in bids.
02/2013 to 03/2014 Lead Business Analyst Medidata Solutions | Houston, TX,

In this role, in addition to maintaining high standards of my existing Business Analyst responsibilities, I have had the opportunity to prove my capabilities in a more strategic role as well as my capability to manage a team.

  • Supporting the Director of Interactive Development with the day-to-day management of the 6 member Business Analyst team, including but not limited to, interviewing new candidates, training new team members, coordinating project assignments and coverage.
  • Participating in sales support for new prospective clients.
  • Coordinating deployments to our platform through the various environments.
  • Creating and documenting processes and standards for the Business Analytics team.
  • Participating in and leading Design Studio sessions to concept features for the 2.0 version of our platform with a strong emphasis on identifying similarities between clients to establish core features vs. customer specific features that must remain customer specific.
  • Initiating internal projects and feature development that allow the Business Analytics team and other teams to self-manage tasks that previously required developer intervention.
05/2011 to 02/2013 Business Analyst/Project Manager Accenture | Troy, MI,

The interactive and development department of Tukaiz spun off into a software development company, TKML Technologies in January 2012. My role is to work with the client, gather business needs, and manage the execution of their projects. Project management has entailed all steps in the process from drafting proposals, writing user stories/requirements, facilitating the creation of wire frames with the user interface team, coordinating with other project managers and developers, and final acceptance testing of all features in tandem with the feature assurance team.

  • Gather, analyze and document requirements; including, breaking down larger features into multiple requirements/user stories that make sense for the developers and act as a road map for testing.
  • Define overall scope, objectives and deliverables.
  • Monitor and control the schedules, scope, risks, issues, change requests, costs and quality control.
  • Work closely with the development teams to keep projects on track.
  • Point of contact between the Business and IT teams to manage project schedules, resolve issues and changes to the requirements.
  • Work with both internal clients, on internal systems and applications, as well as, external clients to support their Web to Print solutions.
  • Multi-task to meet tight deadlines and quickly adapt to changes in requirements as part of a fast-paced, Agile environment.
02/2008 to 05/2011 IT Project Manager/Project Manager VERITAS DOCUMENT SOLUTIONS | City, STATE,
  • Write documentation and requirements for automation development, web development, and process improvement
  • Coordinate web releases, release notes, QA, and overall site maintenance
  • Communicate directly with clients, provide quotes, and overall customer service to meet and or exceed client expectations and needs
  • Coordinate the successful and efficient completion of special project and programs
  • Managed and trained fellow employees on various programs and aspects of the digital print business.
Education and Training
Expected in May 2007 Bachelor of Arts | Political Economy and Economics CARTHAGE COLLEGE, Kenosha, WI GPA: GPA: 3.7/4.0
GPA: 3.7/4.0 Political Economy and Economics

Agile, Asset Management, automation, benefits, business analysis, business development, business operations, business process, client management, customer service, documentation, drafting, eCommerce, process improvement, Project Management, proposals, quality control, sales support, SCRUM, SLA, software development, strategic resource & project planning

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School Attended


Job Titles Held:

  • Business Operations Manager
  • Lead Business Analyst
  • Business Analyst/Project Manager
  • IT Project Manager/Project Manager


  • Bachelor of Arts

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