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Business Operations Manager Resume Example

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BUSINESS OPERATIONS MANAGER
Professional Summary

Strategic business operations professional offering 7 years of experience in driving revenue, performance and productivity. well-versed in developing quality talent and customer-focused teams. Highly skilled in applying market knowledge and customer service prowess to improve performance. Dedicated and dependable with proven success in implementing cost-reduction initiatives savings and drive the skills and knowledge to resolve complex issues and challenges.

Skills
  • Financial Management
  • Effective communication
  • Business administration
  • Operations management
  • Office Management
  • Commission Calculation
  • Bookkeeping
  • Audit Coordination
  • Data collection and analysis
  • Project Management
  • Business workflows
  • Excellent customer service
  • Inventory management
  • Account Reconciliation
  • Payroll Processing
Work History
01/2015 - 01/2018Business Operations Manager | Company Name - City, State
  • Worked in tandem with VP and included various responsibilities including budgeting, new store allocations, inventory management, and assisting in New Hire background checks, and Payroll
  • This role also consisted of various important growth meetings and moderate traveling. As well as staging various locations to meet corporate standards
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels 35-45%
  • Implemented policies and standard operating procedures for continuous improvement
  • Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 15-member management team with related direct reports
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
  • Protected company assets from loss such as theft or damage by setting and enforcing effective security policies
  • Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate
  • Restocked inventory to sustain par levels and produced quarterly inventory audits and calculated, updated and presented reports
  • Optimized returns and investments by effectively managing and directing distribution operations
  • Developed organization systems for sales reports and financial records and strengthened operational traceability and operational efficiencies
  • Maximized productivity and management systems by establishing specific goals and managing operations
  • Planned and executed sales to move unwanted, discontinued, damaged or defective merchandise resulting in 47% increase in store revenues and capital loss reduction
  • Achieved top evaluations from secret shoppers out of 98 (and still growing) locations
01/2013 - 01/2015Regional Sales Trainer | Company Name - City, State
  • Created Training Guide for Regional Managers, Store Managers, and Sales Representatives and extensively traveled to those cities in which training was needed
  • Planned marketing initiatives and leveraged referral network to promote business development
  • Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling staff
  • Improved productivity of customer service team by leading training initiatives and revamping schedules, reducing overtime 28%
  • Developed lesson plans, instructional materials and written practice tests for sales and customer service training courses
  • Monitored day-to-day activities of employees, noting areas needing improvement and implementing plans for rectification
  • Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities
  • Identified workers with specific skill sets to recommend for promotions or raises
  • Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals
01/2011 - 01/2013Store Manager | Company Name - City, State
  • Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits
  • Managed opening and closing procedures by reconciling sales records and cash transactions with Teletracker
  • Trained and coached employees on company policies, best practices and store opening and closing procedures
  • Trained approximately 15 new sales associates in 3 years
  • Managed inventory control, cash control and store opening and closing procedures
  • Maintained all merchandising standards by building attractive displays and monitoring inventory levels
  • Mentored new sales associates to contribute to store's positive culture
  • Attended training, meetings and seminars to enhance job knowledge and skills
  • Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture
  • Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed
  • Reviewed sales data and gathered information into reports that showcased each team member's performance
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals
  • Built client relationships by acting as liaison between customer service and sales teams
  • Provided fast, knowledgeable service to maintain loyalty and deepen customer relationships
01/2010 - 01/2011Sales Representative | Company Name - City, State
  • Secured sales by providing recommendations to promote brand effectiveness and product benefits
  • Proven track record exceeding sales goals and customer satisfaction ratings
  • Provided customers with information regarding product benefits and features
  • Secured client retention by driving product benefits and features around clients' needs
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions
  • Offered each customer exceptional personal service and polite support to boost sales and customer satisfaction
  • Promoted high level of customer satisfaction through strong relationship building skills, and consistent follow ups
  • Demonstrated high level of customer service by engaging clients and offering sales floor assistance
  • Identified customer needs by asking appropriate, open-ended questions
  • Answered customer concerns with knowledgeable responses and solved problems quickly to maintain satisfaction
  • Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
  • Stayed up to date on company offerings, product inventories and industry trends to increase revenue and maintain customer satisfaction
  • Bagged, wrapped and packaged purchases according to customer needs
Education
2013Lone Star College, CityAssociate of Business Administration: Business Management
05/2011Cypress Falls High School, CityHigh School Diploma:
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Resume Overview

School Attended

  • Lone Star College
  • Cypress Falls High School

Job Titles Held:

  • Business Operations Manager
  • Regional Sales Trainer
  • Store Manager
  • Sales Representative

Degrees

  • Associate of Business Administration : Business Management
    High School Diploma :

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