business operations manager resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Respected, curious, and creative management professional with exceptional knowledge of developing operations growth plans, comprehensive human resources and financial services skills, adaptability to changing environments and new challenges, and commitment to creating meaningful relationships with all stakeholders.
Skills
Process Improvement Initiatives
Payroll Processing + Tax Management
Hiring and Onboarding
Human Resources Benefits Management
Business Growth Initiatives
Customer Care
Finance and Accounting
Administrative Management
Work History
Business Operations Manager, 12/2015 to 11/2022 Leidos Holdings Inc. – Hillsboro, OR,
Spearheaded growth, management, and compliance of all business support functions including accounting, taxes, human resources, legal management, policy development, technology, special certifications, vendor and building management while working closely with company owners in combination of in-person and remote work.
Processed bi-weekly payroll, reviewed timesheets for accuracy, updated PTO and benefits deductions, funded H.S.A. accounts, calculated commissions, managed direct deposit accounts, and processed 401k funding with third party administrator with utmost accuracy, discretion, and confidentiality.
Stayed current on payroll and tax laws, created state withholding accounts, and responsible for annual audits.
Managed partner relationships and processed compensation and benefits programs.
Provided single point-of- contact for new hires including on-boarding paperwork, fulfilling technology needs, and answering questions.
Ensured team members were supported and engaged before, during, and after their employment through all aspects of human resources management.
Handled employee off-boarding respectfully and with empathy
Accounting responsibilities included managing finances with QuickBooks online, invoicing, bookkeeping, reconciliations, collections, banking, payroll processing, revenue forecasting, tax filings, audits, and analysis of Income Statements and Balance Sheet monthly measuring key metrics for business growth.
Created and implemented, with attorney partnership, collection of legal documentation to mitigate risk and better address working expectations. Documents included Client Master Services Agreement, Confidentiality/NDAs, Employee Master Employment Agreement, Employee Non-Compete + Non-Solicitation Agreement, and Employee Handbook, updated annually.
Executed application requirements for multiple Women-Owned Business Certification at local, state, and regional levels and maintained annual renewal documentation needed for each certification. Multiple client contracts were awarded based on those women-owned business certifications including $1M multi-year contract.
Revitalized office experience in 2016 by overseeing all aspects of new lease agreement, design and build-out of new office space. Worked in cooperation with architects and contractors while facilitating logistics of moving to new location, doubling building square footage and amenities. On-going property management included maintaining safe and secure, creative environment and hiring of outside vendors as needed.
Office Manager, 07/2011 to 11/2015 Hendrick Medical Center – Abilene, TX,
Played key role expanding into two new locations in St. Louis, MO and Terre Haute, IN since joining organization while also managing Indianapolis, IN center. Worked with senior management to recruit staff, create HR procedures, establish training + mentoring programs, manage personnel records, enroll + schedule clients, and budget for monthly operations as well as future location growth.
Processed bi-weekly payroll, updated timesheets, and tracked PTO for all staff in region using Paylocity software.
Implemented operational switch to web-based HR + CRM systems in 2014. Utilized HRIS software for recruiting and on-boarding, and Salesforce for CRM and reporting reducing non-billable hours by 25%
Successfully screened, hired, and on-boarded 20 exempt/non-exempt employees annually for regional learning centers peak summer season clearly communicating corporate policies, answering questions, and connecting with new staff to ensure expectations are clear while building rapport to foster atmosphere of trust + accountability.
Planned weekly, lunchtime team meeting to define goals, celebrate achievements, and tackle problems with solutions. Focused on team success by communicating objectives clearly and finding positive solutions.
Led Indianapolis learning center through accreditation process during six-month project. Resulted in AdvancED accreditation with high praises and workable improvement plan to use and refine through upcoming years.
Licensed Realtor, 01/2005 to 01/2008 F.C. Tucker Company – City, STATE,
Served as co-chair of RPAC committee for two years
Shift Manager + Marketing Director, 01/1994 to 01/2005 S.A.K. Corporation – City, STATE,
Managing corporation for two Bloomington, restaurants – Yogi’s Grill & Bar and The City Grille
Yogi’s was named Growth 100 company for Indiana during management tenure.
Education
Bachelor of Arts: General Studies and Business Administration, Expected in 2002 to Indiana University - Bloomington, IN GPA:
Management Training Certifications: , Expected in 2000 to American Management Association - Chicago, Illinois GPA:
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