business operations manager resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
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Experienced Operations Manager with a demonstrated history of working both in business development and hands on laboratory settings in the Nutraceutical, Environmental, Cosmetics, and Medical Device industries. Proven ability to adapt to new working conditions and environment. Adept in efficiently solving problems through proven analytical and conflict resolution skills. Skilled in FDA GMP, cGMP practices, Analytical Method Validation, cGLP, and Analytical Instruments.

  • Calibration Skills
  • Record Keeping
  • Data Analysis
  • Chemical Handling
  • Equipment Maintenance
  • Administrative Management
  • Employee Motivation
  • Business Leadership
  • Quality Assurance
  • Staff Development
  • Process Improvements
Business Operations Manager, 06/2017 to Current
Komodo HealthHouston, TX,
  • Collaborated with leadership team to launch and scale new business from ground up.
  • Managed company operations at all levels, providing first class customer service and cost-effective management of resources while promoting revenue, profitability and production growth achieving over $[6.1M] in annual sales.
  • Devised effective sales and marketing strategies, generating over sales growth of 250% during the first year of employment. Hence, executed project expansion of warehousing within Canada in 2019.
  • Provide extensive training to newly hired employees and explained corporate policies and processes, helping to educate each on job duties and daily tasks.
  • Act as liaison between multiple departments to support operational productivity and represent corporation.
  • Demonstrate excellent network and relationship building with both external and internal customers.
  • Evaluate and resolved conflicts and addressed internal and external business problems, building customer confidence by actively listening to concerns and giving appropriate feedback.
  • Create and implemented escalation procedures to efficiently and successfully resolve time-sensitive issues.
  • Eliminate company bottlenecks, reduced financial obstacles and addressed work constraints to promote overall growth.
  • Attended industry conferences to promote company image and engage with buyers.
  • Develop clear mission, vision and culture for company as foundation for growth, branding and development of employee culture.
  • Cultivate and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
Microbiologist, 06/2014 to 06/2017
GlaxosmithklinePortland, OR,
  • Lead and trained Associate Microbiologist/Technicians in conducting all required laboratory functions including various assays, microbial content testing and identification techniques to determine acceptability of all materials used or produced within the plant, and Good Laboratory Practices.
  • Monitored sanitation requirements of the plants facilities, performed environmental studies and maintains GLP's in documentation and record keeping.
  • Helped coordinate departmental investigational projects and issue reports as needed. Performs facility audits for GMP's maintaining Federal and Corporate requirements.
  • Determined microbial content and identify microorganisms from products, raw materials and components. Interpret test results and provide disposition/recommendations. Ensured that appropriate testing procedures are followed and necessary controls are maintained.
  • Analyzed microbiological quality of the D.I. water system through routine sampling and testing. Evaluated results and recommended corrective actions when required.
  • Monitored the plants environment, identifying potential problem areas.
  • Monitored the effectiveness of cleaning and sanitizing procedures, recommended appropriate changes in conjunction with Operations and Corporate Microbiology, which improves cleaning/sanitation and prevents contamination.
  • Performed internal laboratory and facility GMP audits as required assuring compliance with Corporate and Federal Regulations.
  • Performed all necessary cleaning and sanitization validation studies for new products and new equipment.
  • Developed protocols for investigational projects.
  • Maintained records of all tests performed, methods used and final disposition according to Standard Operating Procedures.
  • Assisted in preparing media, reagents and materials as needed for laboratory testing.
  • Maintained departmental stock cultures.
  • Coordinated laboratory purchases and maintain equipment service contracts and calibrations.
  • Ensured proper disposition of all semi and finished goods in SAP including product returns and inspection/dispositions of all 3rd party goods receipts
Analytical Chemist, 07/2015 to 07/2016
Asahi Kasei AmericaGlenview, IL,
  • Supported the analysis of samples by GC, GC/MS, pH, conductivity, osmolality; TOC, UV-VIS, HPLC, LC-MS in a timely manner to ensure prompt and accurate testing.
  • Experience with basic Wet Chemistry tests and methods (pH, Appearance, USP Monograph).
  • Demonstrated ability to rationalize out of specification test results
  • Suggested possible Corrective Action Preventative Action (CAPA) measures to prevent future Deviations and Nonconformities.
  • Generated a CoA after analysis for products, and R&D investigations
  • Operated ICP-OES in order to develop method of validation of Inorganic Residual Testing for implants.
  • Demonstrated ability to use current USP, FDA, AAMI, and ISO related guidelines.
  • Maintained retention of data and preparation of documents for use by self or other company personnel during inquiries and laboratory investigations.
  • Participated in external, regulatory, and other audits when needed.
  • Ordered supplies, inventoried chemicals and materials and summarized and recorded data to meet control and research requirements.
  • Calibrated equipment and performed characterizations and qualifications to determine accurate results.
Lab Technician, 06/2010 to 06/2014
Amita HealthWoodridge, IL,
  • Prepared samples according to EPA SOPs for ICP and ICPMS Analysis
  • Updated samples into LIMS database
  • Managed laboratory personnel (team of 10) and monitored team performance and work quality.
  • Collected, labeled and stored lab samples according to laboratory specifications.
  • Supervised cleaning and maintenance of laboratory equipment to prevent errors and breakdowns.
  • Prepared test samples and obtained and recorded test data in accordance with standards.
  • Maintained, calibrated and troubleshot pH probes, EC meters, balances, automatic pipettes and diluters.
Education and Training
Bachelor of Science: Cell And Molecular Biology , Expected in 05/2015 to Kean University - Union, NJ
  • [4.00] GPA
Associate of Science: Chemistry, Expected in 05/2010 to Middlesex County College - Edison, NJ
  • [4.00] GPA

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Resume Overview

School Attended

  • Kean University
  • Middlesex County College

Job Titles Held:

  • Business Operations Manager
  • Microbiologist
  • Analytical Chemist
  • Lab Technician


  • Bachelor of Science
  • Associate of Science

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