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business operations manager resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Experienced manager in all levels of operations, able to set, make and enforce service contract's, policy and procedures. Interview, discipline and register employee customer complaints. Able to gather information and report to ownership, upper management recommendations for resolving issues or disagreements with employees, customers and vendors. Worked with foreign workers and developed safety and job training with positive outcomes for workers, customers and company . Worked with staff, customers and vendors to build stronger rapport to surpass customer service expectations and increase production safely and profitable. Able to supervise and delegate task to individuals to achieve the desired outcome that benefits company, employee and customers for maximum safety, productivity and profitability.

Skills
  • Encourage and promote Safety
  • Negotiate contract and spot market rates, Promote cost saving procedures
  • Investigate carrier/ driver qualifications
  • Promote strong rapport between staff and management
  • Evaluate staff and contractors for maximum safety and productivity
  • Maintain open lines of communication
  • Multi-task in fast paced environment
  • Analyze, create and enforce Policy and procedures
  • Promote customer service
  • Comfortable with computer technology
  • Dispatching, Scheduling
  • Interviewing, Leadership
  • Exercise sound judgement
  • Review documents, complete paperwork and maintain files
  • Cost analysis and savings
  • Bi- Lingual - Conversational Spanish
  • Valid Commercial Drivers License
Accomplishments
  • Implement, train and encourage safe operation of all equipment, surroundings. As well as entering and exiting tractor and trailers.
  • Completed assigned tasks, recommending legal and safe processes while ensuring maximum safety, production and profitability.
  • Mediated between customers, contractors, staff and vendors to resolve issues and discrepancies, making sound judgments based on responses and gathered evidence.
  • Analyze, conduct review of employees attendance, performance and ability to follow company policy's and procedures and determine eligibility for promotions, pay increases and time off request.
  • Created and enforced service contracts for customers, contractors and staff
  • Developed safety and training programs for all contract, foreign workers, and staff
Experience
Business Operations Manager, 08/2022 - Current
Leidos Holdings Inc. Saginaw, MI,
  • Oversaw company operations : Monitor the safety of all employees and contractors, Monitor food safety rules and regulations, Oversee Human resources, H2A Guest worker program, and labor contract employees,Purchasing, Production, Inventory and warehouse.
  • Promoted positive company outcomes through coaching and training staff, scheduling, establishing vendor relations, creating and enforcing policy and procedures, maintaining focus on production and deadlines, hiring and terminating employees, Oversee quality assurance, Encourage and promote safety to all employees.
  • Evaluate employees attendance , work ethic and quality of work on the job for promotions, raises and terminations .
  • Analyze production needs and goals, and schedule company and contract employees to meet and maximize production and profitability.
  • Mediate any disputes between company, employees, contract labor providers, H2A guest workers, vendors and customers.
Operations, 03/2019 - 04/2022
Red Hat Inc. Plano, TX,
  • Account Manager - Interviewed and listened to current and potential new customers to develop options to meet customer service needs and ensure safe operations at all times.
  • Carrier development- Interviewed owner operators, small fleet owners and managers to learn carrier lanes and offer options to maximize safety, equipment and driver utilization. Establish and implement terms for contract carriers and their employees.
  • Carrier Compliance -Analyze data from government FMCSA , business references and trade websites to ensure carriers and drivers meet or exceeded minimum requirements, contacted insurance providers to be issued Certificate of Insurance.
  • Mediated between Customers and carriers to resolve any service or property damage issues that may have obscured in transit or on shipper or receivers docks.
  • Implemented and enforced policy and procedure.
  • Wrote and filed reports to supervisor, customers carriers and insurance agents with decisions based on information gathered from in - person , telephone, email interviews as well as from video and ELD Data .
  • Worked, trained and supervised new employee's, to achieve company goal of maintaining superior customer service and maximizing profitability .
  • Contiguously communicate with customers, carriers and drivers to ensure safety and service needs are being met.
Train Conductor, 04/2017 - 03/2019
Sazerac Company Orange County, CA,
  • Practiced safety techniques taught to me in training on a daily basis .
  • Encouraged fellow employees to work safely and to report issues with equipment and tracks immediately.
  • Received and followed directions from train dispatchers, other crew member's and managers.
  • Inspected switches on daily basis.
  • Upheld tight deadlines for delivery of freight and arrival of passengers.
  • Directed crew members by employing flag or hand signals, lantern and radio communications.
  • Reviewed train reports, switch lists and track warrants daily to ensure safe train movements.
Operations , 04/2014 - 03/2017
Cook County Sheriff Chicago, IL,
  • Account Manager - Interviewed and listened to current and potential new customers to develop options to meet customer service needs and ensure safe operations at all times.
  • Carrier development- Interviewed owner operators, small fleet owners and managers to learn carrier lanes and offer options to maximize safety, equipment and driver utilization. Establish and implement terms for contract carriers and their employees.
  • Carrier Compliance -Analyze data from government FMCSA , business references and trade websites to ensure carriers and drivers meet or exceeded minimum requirements, contacted insurance providers to be issued Certificate of Insurance.
  • Mediated between Customers and carriers to resolve any service or property damage issues that may have obscured in transit or on shipper or receivers docks.
  • Implemented and enforced policy and procedure.
  • Wrote and filed reports to supervisor, customers carriers and insurance agents with decisions based on information gathered from in - person , telephone, email interviews as well as from video and ELD Data .
  • Worked, trained and supervised new employee's, to achieve company goal of maintaining superior customer service and maximizing profitability .
  • Contiguously communicate with customers, carriers and drivers to ensure safety and service needs are being met.
Operations Manager, 02/2012 - 04/2014
Company Name City, State,
  • Operations Manager - Oversaw day to day operations for refrigerated, dry van Carrier and Transportation Brokerage office. Interview new customers to learn customer needs and to offer best options to meet customers level of expectations, Interview and terminate employees, oversee new equipment specifications to meet company's needs to better serve customers. Delegate task to driver managers and office staff to ensure customers and drivers needs are being meet.
  • Safety- Create and implement safety program, Implement and promote ELD / GPS equipment in the use of all trucks to maximize safety for drivers and maximize equipment and driver utilization.
  • Driver recruitment and retention - Developed recruiting goals and driver pay packages to promote driver safety and retention and to achieve company goals of superior customer service for both refrigerated and dry-van customers and to maximize profitability.
  • Transportation Brokerage - Developed in- house 3rd party transportation office to better serve growing customer base transportation needs, developed outside carrier recruitment qualifications to ensure safety and quality service level maintained.
Correctional Officer, 02/2011 - 02/2012
Company Name City, State,
  • Corrections Officer -Utilized skills taught to me at P.O.S.T. Academy, utilize ability to de-escalate confrontations between inmates and fellow staff and ensure a suitable out come for all,conducted cell, area, vehicle and body searches, investigate possible policy and procedure violations, ensure customer service expectations being meet.
  • Wrote disciplinary , incident reports and submit to hearings officer for disciplinary actions, entrepot for Spanish speaking inmates, supervised inmates in general population, administrative, disciplinary segregation, death row inmates and inmates assigned to mental health block.
  • Supervised visitation, sally port inspections on vehicles entering and exiting institution, able to talk hostile inmates down to resolve conflicts/ disagreements and used force when necessary.
  • Learned and followed policy and procedure for every post worked. Pepper spray and firearms certified.
  • Enforced rules and regulations in housing units, scheduled inmate work schedules .
Education
High School Diploma: General, Expected in
-
Nyssa High School - Nyssa, OR
GPA:
Status -
: Corrections, Expected in
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Pioneer Pacific College - Wilsonville, OR
GPA:
Status -
: Professional Transportation Operations, Expected in
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Texas State Technical College Am - Amarillo, TX,
GPA:
Status -

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Resume Overview

School Attended

  • Nyssa High School
  • Pioneer Pacific College
  • Texas State Technical College Am

Job Titles Held:

  • Business Operations Manager
  • Operations
  • Train Conductor
  • Operations
  • Operations Manager
  • Correctional Officer

Degrees

  • High School Diploma

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