business operations manager resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Efficient, accuracy-driven Administrative Specialist successful at delivering key clerical support to internal teams, customers, vendors and other stakeholders. Demonstrated success in analytical problem solving and boosting operational efficiency. Bringing 25 years of superior performance in related roles.

  • Highly skilled administrative and operations professional with 25+ years of demonstrated talent for problem-solving, multi-tasking, and communicating while exercising confidentiality. Ability to work with multiple levels of the business to anticipate needs and apply innovative solutions to reduce cost and effort. Sound professional able to work independently while exercising strong time management, communication, and customer service skills, while remaining focused and committed to building a great team.
  • Provide superior customer support and administrative professionalism, quickly assessing areas for improvement, providing training and onboarding services, and managing the needs of dynamic companies. Document processes and streamline the learning to train others. Excellent organizational, communication, planning and customer service skills. Strong accounts payable and general ledger administration experience.
  • Adobe Acrobat 2017
  • Budget Processes
  • Business Operations
  • Calendaring, Meeting, Event, and Conference Planning
  • Collaboration
  • Contract and Vendor Management
  • Copy Production Services
  • Executive Support
  • Facility Management; Workstation Redesign Requests
  • General Financial and HR Administration
  • Microsoft Office Specialist Excel 2007
  • Microsoft Office Specialist PowerPoint 2007
  • Microsoft Teams
  • Objective and Strategic Thinking
  • Office Administration; Workplace/General Office Services
  • Oracle
  • Personnel Management/Recruiting
  • Prezi presentations
  • Using technology to streamline processes Process Improvement
  • Procurement/Office Supply Ordering
  • Salesforce
  • ServiceNow
  • SharePoint Experience
  • Skype4Business
  • WebEx
  • Microsoft Windows; Microsoft Teams; Microsoft Office; Microsoft Outlook; Microsoft Project; Microsoft Visio; SPARC; iProcurement; SnagIt0; Salesforce; SharePoint; Oracle; PeopleSoft 8.0; Concur Electronic Expense Reporting; Compuware Changepoint (project tracking software); Deltek Timesheets; Acrobat Reader 8.0; Roxio Photo/CD & DVD; Lotus 1-2-3; Notes and Organizer; Corel WordPerfect; QuattroPro; Omnis Database (iMIS); Oracle Financials; ReadSoft; PO/CR (a proprietary purchase order and check request system); Calendar Creator Plus; Dictaphone; BadgePro; FAXability PRO LAN; FaxWorks; HP ScanJet; Palm OS; Remote Publishing Tool (a web development application); Contract Management Software; ServiceNow; and Prezi.
  • Accounts payable, Brochures, Contract administration, Drafting, Forms, Invoice processing, Materials, Microsoft Project, Office Supply Ordering, Policies, Quality Assurance, Scheduling, Travel arrangements
  • Administrative, Budgeting, Contracts, DVD, Fundraising, Invoicing, Meetings, SharePoint, Omnis, Presentations, QuattroPro, Seminars, Vendor Management
  • Administrative functions, Budget, Contract Management, Editing, General ledger, LAN, Access, Microsoft Visio, Oracle, Printer, Reception, Sound, Web development
  • Administrative support, Bi, Crystal, Email, General Ledger and Accounts, Leadership, Microsoft Certified, Microsoft Windows, Oracle Financials, Problem-solving, File maintenance, Spreadsheets, Web sites
  • Acrobat Reader 8.0, Business Operations, Customer service skills, Special events, General Office, Teambuilding, Excel, Word, Organizer, Processes, Recruiter II, Strategy, Word Processor
  • Adobe Acrobat, Business processes, Customer support, Expense Reporting, Graphics, Lotus 1-2-3, Mail, Multi-tasking, Organizational, Process Improvement, Recruiting, Strategic Thinking, Word processing
  • Photo, Calendar Creator, Database, Facility Management, Help Desk, Notes, Microsoft Office, Negotiating, Palm OS, Procurement, Renovations, SPARC, Corel WordPerfect
  • Streamline, CD, Dec, Filing, HP, Director, Office, Network/security, PeopleSoft 8.0, Project Management, Repairs, Supervision
  • Ad, Charts, Delivery, Finance, Hiring, Management Skills, Microsoft Office Specialist, Network, Performance reviews, Project Leadership, Reporting, Tables
  • Application Development, Conferences, Dictaphone, Financial, HR, Managing, Microsoft Outlook, Office Administration, Personnel, Publications, Research, Phone
  • Audio, Content, Documentation, Financial management, Information Technology, Management reporting, PowerPoint, Office equipment, Personnel Management, Purchasing, Risk Management, Time management
  • Operations management
  • Contract Management
  • Professional rapport
  • Strategic Planning
  • Data collection and analysis
  • Business workflows
  • Negotiation
  • Onboarding and training
  • Relationship building and management
  • Financial Management
  • Budgeting
  • Business administration
  • Effective communication
  • Process improvement
  • Infrastructure costs monitoring
  • Project Management
  • Business planning
  • Staff Management
Work History
05/2018 to 04/2020 Business Operations Manager Verizon Communications | Marysville, OH,
  • Managed administrative and operational activities across the Center of Excellence (CoE) in support of all five departmental teams: Operations, Data Strategy & Governance, Analytics, Quality Assurance, and Data Science.
  • Enhanced the operational procedures, systems and principles in the areas of information flow and management, business processes and management reporting.
  • Organized and intensified the efficiency of support services by streamlining functions and coordinating communication between business teams and support functions.
  • Supported the long-term planning and established initiatives aimed at operational distinction.
  • Supervised overall planning systems and financial management; organized and tracked the CoE budget in collaboration with Finance; Partnering with Finance to facilitate regular budget update sessions with CoE leadership.
  • Planned, directed, and coordinated supportive services across the entire CoE.
  • Assisted in establishing, implementing and monitoring the effectiveness of the CoE's operational policies & procedures.
  • Managed programmatic operations including budgeting, invoicing, vendor contract administration and more.
  • Managed existing vendor relationships across the CoE, ensuring timely business and value-add evaluations.
  • Partnered with HR & Recruiting to support new hire preparation, including fulfilling on-boarding requirements and coordinating initial training activities.
  • Coordinated CoE meetings/town halls/off-sites and helped to construct and deliver CoE communications.
  • Supporting Demand/Service Management functions to enable Resource Management processes and best practices.
  • Ensured that workspace facilities were planned and maintained properly to meet the needs of CoE team members (i.e., workspace location, tools, office supplies, access rights, etc.).
  • Served as point of contact for off-site accommodations while renovations were underway.
  • Processed requests for new hires and contractors to receive building access, IT equipment and seating assignments.
  • Published monthly Occupancy Reports, tracked conference room credits, and issued parking garage passes.
  • Successfully managed office relocation upon completion of renovations for 180+ individuals to move back to Headquarters.
  • Reviewed company's strategic plans and developed departmental goals and standards to support vision.
  • Trained new hires, providing information and insight into corporate policies and procedures.
01/2018 to 05/2018 Program Coordinator Boundless Networks | Austin, TX,
  • As the Program Coordinator, I assisted the Director of Wet Weather Program, Program Managers and other members of the Program Coordination Team to help manage and coordinate the Program from start to finish.
  • Program Setup and Document Control.
  • Program Communications and Meetings.
  • Program Deliverables/Delivery.
  • Ongoing Program Needs.
  • Budget/Financial; Program Reporting and Closeout.
  • Drafting and editing correspondence and meeting minutes.
  • Formatted and word processing of complex documents, reports and contracts, including text, tables, spreadsheets, graphics and other diverse content.
  • Coordinated production of reports, specifications, etc., with outside printer or take care of in-house production jobs depending on deadline; reviewed deliverables for spelling/grammar/format.
  • Provided meeting support to include scheduling rooms, catering, and coordinating audio visual equipment.
06/2008 to 01/2018 Sr. Project Coordinator Seracare Life Sciences Inc | Chicago, IL,
  • Information Technology-Application Management and Support Office Dec 2012.
11/1997 to 04/2008 Administrative Coordinator Penske Vehicle Services | Auburn Hills, MI,
  • Information Technology-Project Management Office June 2008.
  • Provided administrative support to the Vice President - Application Development & PMO and her Support Team to include overall responsibility for the office administration (filing, oversight and supervision 100+ contractors, new employee orientation, travel arrangements, timecards, procurement, and special projects).
  • Provided meeting support to include scheduling rooms, catering, and coordinating audio visual equipment.
  • Served as department office space coordinator.
  • Coordinated all aspects of 83-person department office move.
  • Provided administrative support for the budgeting process and monitor daily expenditures totaling over $1M monthly.
  • Processed all invoices ensuring that expenses are appropriately coded correctly and maintained.
  • Developed brochures, agendas, membership rosters, meeting minutes, and departmental reports.
  • Designed forms, announcements, invitations, and a monthly calendar of staff travel and special events.
  • Oversight of administration for consultants and new employees.
  • Including preparations for new consultants/employees, assurance of onboard training, obtaining badges, tokens, network/security access, review and tracking of weekly timecards, reconciliation of monthly invoices, and preparation of monthly vendor payments.
  • Created and manage SharePoint sites to track monthly projects for 100+ consultants.
  • Managed contract administrative functions for department in conjunction with the Vendor Management Office.
  • Prepared, processed and managed SharePoint site for all contract-related documents.
  • Member of the Administrative Professionals Committee and Service Excellence Committee.
  • Maintained department equipment and coordinated repairs and maintenance of office equipment.
  • Purchased office supplies, distributed mail, and prepared general correspondence.
  • Planned and coordinated quarterly teambuilding activities for staff.
  • Acted as a Floor Monitor several times a year during various Fundraising Events.
  • Received quotes via email from the Help Desk.
  • Prepared capital requisitions in iProcurement.
  • Monitored each requisition to ensure they are approved in a timely manner and forwarded to Purchasing Department for processing.
  • Processed orders under $500 through iProcurement following standard order processing cycle.
  • Tracked down shipments that have not arrived on schedule.
  • Identified backlogs on order and items that are on back order while keeping customer informed on order status.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Supported program operations by preparing and updating documents, reports and spreadsheets.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Expected in to to | The George Washington Univ. School of Business, , GPA:
Expected in 2015 to to
  • Service Excellence: NRECA (2016)
  • Associate's Certificate in Project Management: The George Washington Univ. School of Business (2016)
  • Risk Management: The George Washington Univ. School of Business (2016)
  • Project Leadership, Management and Communications: The George Washington Univ. School of Business
  • | Business Administration, Progress
    Strayer University, , GPA:
    Expected in 2012 to to | , , GPA:
    Expected in 1987 to to
  • Administrative Excellence Certification: American Management Association (2002)
  • Management Skills for Administrative Professionals: American Management Association (2002)
  • Washington School for Secretaries: Word Processor Certification (1988 - 1989)
  • H.D. Woodson High School: Humanities Program (Graduated
  • |
    , , GPA:
    • OTHER TRAINING - First Aid/CPR, Project Management Fundamentals, Beginner Microsoft Project 2000, Managing for Success, The Changing Role of the Administrative Professional, Partnering with Your Boss: Strategic Skills for Administrative Professionals, Publishing Great Web Pages, Padgett Thompson's Step-by-Step Guide to Supervising, Contracts Administration, Procurement.
    Microsoft Certified Application Specialist Word 2007

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    Resume Overview

    School Attended

    • The George Washington Univ. School of Business
    • Strayer University

    Job Titles Held:

    • Business Operations Manager
    • Program Coordinator
    • Sr. Project Coordinator
    • Administrative Coordinator


    • <li>Service Excellence: NRECA (2016)</li><li>Associate's Certificate in Project Management: The George Washington Univ. School of Business (2016)</li><li>Risk Management: The George Washington Univ. School of Business (2016)</li><li>Project Leadership, Management and Communications: The George Washington Univ. School of Business</li>
    • <li>Administrative Excellence Certification: American Management Association (2002)</li><li>Management Skills for Administrative Professionals: American Management Association (2002)</li><li>Washington School for Secretaries: Word Processor Certification (1988 - 1989)</li><li>H.D. Woodson High School: Humanities Program (Graduated</li>

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