business operations manager resume example with 8+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Seasoned management professional successful at establishing excellent working relationships with customers, employees, vendors and contractors. Partially-Bilingual individual with a background developing escalation procedures to effectively and efficiently manage time-sensitive issues. Confident Business Operations Manager with a hands-on approach to supporting and participating in contract development and execution. in many great leaders opinion's one of the most important main skill is the unification of process employees and upper management thus aligning the goals of the company from within.

  • Infrastructure costs monitoring
  • Financial Management
  • Project Management
  • Staff Management
  • Effective communication
  • Operations management
  • Business administration
  • Negotiation
  • Business planning
  • Contract Management
  • Strategic Planning
  • Business Development
  • Budgeting
  • Relationship building and management
  • Design engineering
  • Business workflows
Work History
Business Operations Manager, 07/2017 to 09/2020
Verizon CommunicationsOak Creek, WI,
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels 100%.
  • Implemented escalation procedures to effectively handle time-sensitive issues.
  • Devised strategies to boost customer sales and drive referrals due to excellent service resulting in new customer relationships.
  • Listened to staff and customer issues and conflicts to deliver solutions, propel customer experiences.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Reviewed company's strategic plans and developed departmental goals and standards to support vision.
  • Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.
  • Developed robust relationships with income-producing large scale contractors clients.
  • Initiated and boosted relationships with various wholesalers to deliver on-trend Red Iron and Guard railing for customers.
  • Trained new hires, providing information and insight into corporate policies and procedures.
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
  • Spearheaded overhaul of company best practices, leading to significantly increased staff retention rates and top-ranking as industry leader.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Generated and developed leads, using in-person techniques, networking and Aggressive system to acquire new clients.
  • Trained, coached and mentored staff to support smooth adoption of new Machinery program.
  • Interacted well with owners and customers to build connections and nurture relationships.
Lead Installer, 06/2016 to 06/2017
Interstate MechanicalKnoxville, TN,

Maintained customer relations, took care of customers needs and wants, directed fellow team members to victory by helping and offering better strategies. full auto work involved not limited to capacity, managed 50+ calls per day with customers for updates and payments

  • Calculated materials and time needed for each job.
  • Operated tools, equipment and machinery according to safety standards.
  • Maintained schedule of appointments with eye for both quality and speed of service.
  • Worked with all types of weather and ground conditions.
  • Troubleshot and repaired broken electrical systems or installed updated ones for best-in-class service.
  • Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
  • Inspected installations to check for functionality and maintain customer satisfaction.
  • Maintained relationships with customers to better understand needs and uphold standards of service.
  • Kept detailed track of daily work orders and progress in contractor foreman, adapting plans based on progress and customer needs.
  • Loaded and unloaded building materials used for construction.
  • Laid out materials and system components to prepare for installation.
  • Kept detailed track of daily work orders and progress in Microsoft Excel, adapting plans based on progress and customer needs.
Detailing Manager, 04/2013 to 08/2015
CmcLaredo, TX,

Over site of cleanliness of over 400+ automobiles, over sight of all dealer trading and transport. Over site of planning and execution of deliveries on time for customers. Kept inventory on all supplies ordered new supplies when necessary

  • Oversaw inventory, equipment maintenance and bay cleaning.
  • Maintained documentation for areas such as orders, activities, schedules and employee performance.
  • Instructed staff on proper techniques for washing, waxing, cleaning, vacuuming and other tasks.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
Night Shift Supervisor, 07/2009 to 09/2011
Nvr, Inc.Chesapeake, VA,
  • Organized evening meetings to set operations for following day and next shift crew.
  • Assigned each member of 3 person team with specific daily tasks and responsibilities.
  • Observed each team member to carry out duties and provided constructive criticism.
  • Assisted customers with complaints, questions, and concerns.
  • Checked and researched legislation and laws relevant to planning and applied knowledge to address concerns or enhance department operations.
  • Gauged production progress to inform leaders of performance concerns.
  • Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets.
  • Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
  • Worked with Owners, supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Realigned production schedules to factor in changing conditions such as materials shortages and changing designs.
High School Diploma: , Expected in 06/2010
Clearfield High School - Clearfield, UT
No Degree: Industry, Expected in
Weber State University - Ogden, UT
  • Majored in Industry/ Welding/ Automotive
No Degree: Welding Engineering, Expected in
Brigham Young University - Idaho - Rexburg, ID
  • Continuing education in Business Leadership
Additional Information

-Eagle Scout Award

-Duty to God award

-Excellence in Industry Award

- 6+ years of welding and fabrication

-10+ years of management and leadership related roles

- 3+ years in construction oversite and management

- I have also personally owned and operated 2 small businesses

- 5+ years of fleet maintenance and fleet managment

- 10+ years of customer relations experience

- 8+ years of Sales experience including job bidding

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Resume Overview

School Attended

  • Clearfield High School
  • Weber State University
  • Brigham Young University - Idaho

Job Titles Held:

  • Business Operations Manager
  • Lead Installer
  • Detailing Manager
  • Night Shift Supervisor


  • High School Diploma
  • No Degree
  • No Degree

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