Business Operations Manager resume example

Maintained customer relations, took care of customers needs and wants, directed fellow team members to victory by helping and offering better strategies. full auto work involved not limited to capacity, managed 50+ calls per day with customers for updates and payments

• Calculated materials and time needed for each job.
• Operated tools, equipment and machinery according to safety standards.
• Maintained schedule of appointments with eye for both quality and speed of service.
• Worked with all types of weather and ground conditions.
• Troubleshot and repaired broken electrical systems or installed updated ones for best-in-class service.
• Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
• Inspected installations to check for functionality and maintain customer satisfaction.
• Maintained relationships with customers to better understand needs and uphold standards of service.
• Kept detailed track of daily work orders and progress in contractor foreman, adapting plans based on progress and customer needs.
• Loaded and unloaded building materials used for construction.
• Laid out materials and system components to prepare for installation.
• Kept detailed track of daily work orders and progress in Microsoft Excel, adapting plans based on progress and customer needs.

Over site of cleanliness of over 400+ automobiles, over sight of all dealer trading and transport. Over site of planning and execution of deliveries on time for customers. Kept inventory on all supplies ordered new supplies when necessary

• Oversaw inventory, equipment maintenance and bay cleaning.
• Maintained documentation for areas such as orders, activities, schedules and employee performance.
• Instructed staff on proper techniques for washing, waxing, cleaning, vacuuming and other tasks.
• Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
• Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
• Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
• Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.

• Organized evening meetings to set operations for following day and next shift crew.
• Assigned each member of 3 person team with specific daily tasks and responsibilities.
• Observed each team member to carry out duties and provided constructive criticism.
• Assisted customers with complaints, questions, and concerns.
• Checked and researched legislation and laws relevant to planning and applied knowledge to address concerns or enhance department operations.
• Gauged production progress to inform leaders of performance concerns.
• Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets.
• Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
• Worked with Owners, supervisors and team members to understand supply needs and bring levels within desired tolerances.
• Realigned production schedules to factor in changing conditions such as materials shortages and changing designs.