business operations lead resume example with 14 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
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Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
Business Operations Lead, 04/2012 to 03/2019
FacebookLos Lunas, NM,
  • Created effective sales promotions and marketing strategies to deliver $[Number] in sales during [Timeframe].
  • Achieved top evaluations from secret shoppers out of [Number] locations.
  • Initiated and boosted relationships with various wholesalers to deliver on-trend [Product or Service] for customers.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.
  • Recruited, hired, mentored and trained [Number] staff on business procedures, policies, duties and customer care methods.
  • Devised strategies to boost customer sales and drive referrals due to excellent service resulting in new customer relationships.
  • Planned and executed sales to move unwanted, discontinued, damaged or defective merchandise resulting in [Number]% increase in store revenues and capital loss reduction.
  • Listened to staff and customer issues and conflicts to deliver solutions, propel customer experiences.
  • Collaborated with senior leaders to develop and launch [Type] shows and store events.
  • Developed robust relationships with income-producing [Type] clients.
  • Implemented escalation procedures to effectively handle time-sensitive issues.
  • Spearheaded projects by coordinating with [Type] organizations to support [Area of expertise].
  • Reviewed company's strategic plans and developed departmental goals and standards to support vision.
  • Negotiated and acquired funds from [Type] manufacturers to offset advertising and [Type] expenses.
  • Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
  • Worked in tandem with [Job title] to better understand business process and initiate improvements, helping company achieve goals.
  • Trained new hires, providing information and insight into corporate policies and procedures.
  • Developed [Number] effective improvement plans in [Year].
  • Maintained overall safe work environment through [Action] and [Action] to reduce safety risks [Number]%.
  • Assisted various departments with change by communicating new improvement plans and expectations.
  • Observed packing operations to verify conformance to specifications.
  • Decreased product defects [Number]% by implementing quality assurance guidelines.
  • Identified objectives of [Company] by analyzing feedback, observing consumers and collecting surveys.
  • Developed and updated tracking spreadsheets using [Program].
  • Enhanced production of [Product or Service] by [Action] to exceed goals.
  • Managed costs and quality of [Business Name].
  • Tracked and analyzed reports to determine needed improvements.
  • Used [Software] to model data and forecast trends.
  • Evaluated performance and policies against metrics.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Conducted P&L statement analysis to improve daily operations, increase revenue and reduce costs.
  • Frequently inspected production area to verify all [Type] and [Type] equipment was operating properly.
  • Coached staff on daily performance and conducted evaluations to constructively address concerns.
  • Collected, arranged and input information into database system.
Roaming Manager, 02/2006 to 04/2012
Owens & Minor, Inc.Lansing, MI,
  • Performed supplier risk evaluations and supported regulatory inspections.
  • Prepared quotes for new products and services and composed budgets.
  • Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth [Type] operations.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Entered data into [Software] system, implementing tight safeguards to secure financial and personal information.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Performed forecasting to identify necessary changes for supply chain business.
  • Coordinated site investigations, documented issues and escalated to executive teams as needed.
  • Conducted supplier risk evaluations and assisted [Job Title]s with regulatory inspections.
  • Increased operational efficiency by developing improved filing systems for confidential client records and reports.
  • Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
  • Used [Industry] expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Supervised site investigations, reported issues and escalated those that required further assistance.
  • Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
  • Improved staff morale and reduced employee turnover by [Number]%.
  • Defined clear targets and objectives and communicated to other team members.
  • Managed internal operational standards and productivity targets for [Area of expertise].
  • Directed group of [Number] [Type] associates handling daily and complex requirements of [Type] department.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
  • Enhanced [Type] initiatives while managing effective marketing campaigns.
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Decreased head-count from [Number] to [Number] while driving productivity by [Number]%.
  • Maintained store equipment, including computers, printers and fax machines.
  • Executed regular process updates to reduce discrepancies and enhance scheduling across [Type] calendars and programs.
  • Negotiated manufacturing service agreements and quality standards.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.
  • Achieved substantial [Result] by using market expertise and business knowledge to make proactive decisions.
  • Conducted forecasting to determine possible changes and issues for supply chain business.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Taught [Job title]s and [Job title]s effective customer service techniques, boosting client satisfaction rates [Number]%.
Customer Service Representative, 03/2005 to 02/2006
ZainCity, STATE,
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Generated [Timeframe] system report on incoming answered call volume and provided data insight to [Job title].
  • Referred complex issues relating to online order system or technology to help desk for further evaluation.
  • Answered up to [Number] incoming calls in busy, fast-paced global call center.
  • Answered over [Number] calls per [Timeframe] to meet fast-paced call center demands.
  • Addressed escalated customer service issues sent from [Type] and [Type] teams to save customer relationships.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Initiated termination of customer contract upon request.
  • Entered customer interaction details in [Software] to track requests, document problems and record solutions offered.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Described and explained details about [Product or Service] options to inform customers and guide purchasing decisions.
  • Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Master of Science: Public Administration, Expected in 12/2014 to Institute Of Public Administration - Sierra Leone,
Bachelor of Arts: Sociology, Expected in 12/2004 to Fourah Bay College University Of Sierra Leone - Sierra Leone ,
  • Minored in Peace and Conflict
  • Elected to Treasurer for Bible Study Union in 2001-2002
  • Graduated in Top5 % of Class
  • Member of Madruga and Bible Study Union
  • Received Sierra Leone Grant-In-Aid
  • Dissertation: Socio-economic impact of Urbanization (case study Freetown1995-2005)
  • Awarded Best Employee of the month (Marketing)
  • Member of Madruga
  • Majored in Sociology
  • Professional development completed in Business Operations
  • Graduated with 3.0 GPA

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Resume Overview

School Attended

  • Institute Of Public Administration
  • Fourah Bay College University Of Sierra Leone

Job Titles Held:

  • Business Operations Lead
  • Roaming Manager
  • Customer Service Representative


  • Master of Science
  • Bachelor of Arts

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