LiveCareer-Resume

business operations assistant hr administrator resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
BUSINESS OPERATIONS AND PEOPLE EXPERIENCE MANAGER

Strong Communication Skills | Detail Oriented | Passion for Change

Passionate and driven professional proficient in using independent decision-making skills to positively impact company success. Devoted to creating a exceptional experience for customers and employees alike. Skilled in working under pressure and adapting to new situations and challenges all while adhering to a strong worth ethic, adaptability and demonstrating exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills and software. Encouraging manager and analytical problem-solver with talent for team building, leading and motivating, as well as excellent customer relations, aptitude, and relationship-building skills.

Skills
  • Time Management
  • Client/employee Needs Assessment
  • Critical Thinking
  • Personnel Oversight, Performance Monitoring and Evaluation
  • Work Planning and Prioritization
  • Quality Assessment
  • Decision Making
  • Relationship Building
  • Strong Interpersonal Communication
  • Staff Management
  • Guest Experiences
  • Business Administration
  • Business Operations
  • Process Improvement Initiatives
  • Reporting Tools
  • Motivational Leadership
  • Accounts Payable and Accounts Receivable
  • Microsoft Office Proficiency
  • Electronic Filing System
  • Conflict Mediation
  • Excellent Written and Oral Communication
  • Hiring, Onboarding, training and development
  • Records Organization and Management
  • Materials Planning and Logistics
Education and Training
Kenneth Shuler School of Cosmetology Spartanburg, SC Expected in 04/2018 Esthetician : Aesthetician - GPA :
  • Awarded Highest GPA in Field of Study
Wyndham School District Dayton, Tx, Expected in 2005 Microsoft Office Specialist : Computer And Information Sciences - GPA :
Wyndham School District Dayton, Tx, Expected in 2003 High School Diploma/GED : - GPA :
  • Awarded Top Literary Artist of The Year
  • Literary Magazine Member
Experience
Long Island Fqhc - Business Operations Assistant /HR Administrator
Elmont, NY, 05/2018 - 08/2022


  • Reviewed company's strategic plans and developed departmental goals and standards to support vision.
  • Recruited, hired, mentored and trained staff on business procedures, policies, duties and mission
  • Maintained client files and documented actions.
  • Developed career and empowerment plans based on individual client needs and helped staff to implement the pans into our clients daily lives.
  • Administered drug, aptitude, and personality assessments of employees and lead staff to implement these assessments with our clients, resulting in a more tailored personal approach to our business success
  • Enhanced community outreach to bring in new clients, highlight programs and meet goals
  • Introduced special outreach programs to department chair in effort to increase institution's interest in community service.
  • Connected with business and recruiters to build relationships and increase opportunities for our clients
  • Listened to employee and customer issues and conflicts to deliver solutions, propel client experiences.
  • Implemented escalation procedures to effectively handle time-sensitive issues.
  • Trained and guided team members to maintain high productivity and performance metrics while still maintaining our companies missions statement
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Launched staff/client engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Observed each employee's and clients individual strengths and initiated mentoring programs to improve areas of weakness.
  • Updated and resolved incidents
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reported to the director of the company on a daily basis with great detail and adhered to all legal specifications regarding sensitive information and following all HIPPA Guidelines extensively.
Angels Among Us Home Healthcare - Human Resources Assistant
City, STATE, 08/2016 - 03/2018


  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Screened applicant resumes and coordinated both phone and in-person interviews, coordinated training procedures, and recorded all information on human resource databases
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Applied mediation and collaboration to successfully resolve employee complaints and grievances.
  • Answered and redirected incoming phone calls for office.
  • Processed employee termination paperwork at direction of supervisory staff.
  • Administered compensation, benefits, and performance management systems at direction of supervisor.
  • Responded to employee inquiries regarding benefits and other HR topics.
  • Aided staff with employee performance review paperwork and documentation.
  • Assisted with creating employee handbooks and manuals.
  • Developed and maintained HR policies and procedures.
  • assisted caregivers and clients in adjusting to new lifestyles during periods of incapacitation or recuperation and Instructed family on how to provide bedside care.
  • Contributed to case reviews of client status and progress
  • Developed strong and trusting rapport with staff and clients to facilitate smooth, quality care and reported all concerns to nursing staff
  • Monitored staff on duty through phone and text interaction, as well as home visits
Angels Among Us Home Healthcare - Home Healthcare Lead- Dementia/Parkinson's Care
City, STATE, 02/2015 - 08/2016
  • Counseled clients physical, mental factors impacting personal success.
  • Oversaw daily routines of dementia patients in placement and delivered services related to basic human needs.
  • Helped families work through emotionally charged moments and educated family members on the realities of dementia progression
  • Responded to crisis situations when severe mental health and behavioral issues arose.
  • Completed detailed documentation of sessions, patient notes and recommendations adhering to all HIPPA guidelines
  • Assessed and monitored client and caregiver progress
  • Assisted clients with developing relevant skills to improve functionality in social, educational, vocational, and familial situations.
  • Monitored activities and maintained safe living and learning environment for clients to remain at home
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • advocated advanced counseling in institutional setting following correct procedures and aligning with required standards, if needed
  • Incorporated different treatment methodologies and evidence-based practices to meet clients' specific needs.
  • Kept pace with changes in research on diagnostic and treatment protocols to give best possible support to clients and their families
  • Developed and implemented care plans for clients.

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Resume Overview

School Attended

  • Kenneth Shuler School of Cosmetology
  • Wyndham School District
  • Wyndham School District

Job Titles Held:

  • Business Operations Assistant /HR Administrator
  • Human Resources Assistant
  • Home Healthcare Lead- Dementia/Parkinson's Care

Degrees

  • Esthetician
  • Microsoft Office Specialist
  • High School Diploma/GED

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