business operations analyst it resume example with 12+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -

Well-versed in six sigma strategies and practices focused on analyzing and improving complex business systems. Skilled in defining problems, evaluating conditions and developing forward-thinking solutions. Gifted project manager and Methodical systems analyst with over 10 years of experience evaluating and improving computer systems who has trained over 100 users on new hardware and software.

Primary Skills
  • System Design & Upgrade
  • Team Training
  • Prototype Building
  • Code Analysis - Verification/Fixes
  • Procedure & Process Improvement
Project Highlights

Led supply-chain and distribution Global SAP Implementation activities focusing on requirement gathering, gap analysis, solution design, data mapping & migration, testing cycles and go-live

Designed, developed interactive SharePoint Sites for several departments in organization to automate process deploying custom workflows, dashboards, interactive navigation and broadcast communication

Developed Distribution repository tool for data intelligence and analysis utilizing SQL, Business data warehousing tools and other dashboards/visualization toolsets

Planned and implemented configuration changes and business rules in setting up new plants

09/2019 to Current
Business Operations Analyst-IT Viasat Englewood, CO,
  • Act as Liaison between cross functional departments, serving as subject matter expert for business processes and IT solutions
  • Lead initiative to design cases for technology development and create new system prototypes to enhance business operational processes, productivity and performance improved by 30%
  • Create project charters for stakeholders and lead team of 25+/- to develop, maintain and report the project status and metrics across the organization
  • Trained classes of 20-30 key users per session through written manuals and demonstration of new software developed before implementation
  • Collect systems requirements by interviewing those responsible for the affected areas in operations, 18 interviews and 6 group discussions to date
  • Conduct audience analysis, research and analyze business processes and other information to develop, design/redesign process
  • Develop and monitor KPI to evaluate the quality of the information and the level of usage of each application developed by IT team after implementation, reducing development errors from 10% to 2%
08/2010 to 08/2019
Business Systems Analyst Barclays Bank San Mateo, CA,
  • Processed system migrations, upgrades, enhancements and continuous process improvement projects.
  • Led gathering of stakeholder business requirements and completed documentation, including suggestions, recommendations and solution design support.
  • Maintained Lotus Notes databases and performed migration, design and development of 25 SharePoint sites.
  • Liaised with local distribution centers, 3PL partners and Corporate IT monthly to create and take action on business initiatives to implement new enhancements and process changes
  • Conducted application training and prepared manuals, FAQ for end-users, 20-25 students per month as needed
  • Provided first and second level ERP application support, upgrades and configurations to 6 distribution centers consisting of 300+ people, for Oracle, SAP, Global Trade Compliance and Shipping Manifest System.
  • Recruited for extracting data from analytical sources, compiling and presenting facts to facilitate required discussions and decisions
  • Performed ad-hoc analysis and data extraction requests 1-2 times a week.
  • Installed, configured, troubleshot and tested hardware and software used across 15 Distribution Centers, acting as System Support Specialist/Logistics Coordinator from August 2010 – February 2011
03/2009 to 11/2009
Software Engineer Explora Infotech Ltd City, STATE, India
Explorart/Maintenance at Clients Environment when requested.
04/2008 to 03/2009
QA Tester & Trainer Sai Technology City, STATE,
  • Planned, coordinated automated small GUI based testing projects to find coding , user interface and navigation errors
  • Developed test scripts for manual testing of applications to identify inefficiencies and missing functionalities
  • Tutored on Manual and Automation Testing for an average of 3 hours a day to 6-8 employees at a time
Education and Training
Expected in 2006 to to
Master of Computer Application:
Gujarat University - India,
Expected in 2003 to to
Bachelor of Computer Application:
Gujarat University - India,
  • Lean Six Sigma Green Belt Certified, 2015
  • Lean Six Sigma Blue Belt Certified, 2012
  • Certified Software Tester, 2008
  • MCP Certified (70-305)

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Resume Overview

School Attended

  • Gujarat University
  • Gujarat University

Job Titles Held:

  • Business Operations Analyst-IT
  • Business Systems Analyst
  • Software Engineer
  • QA Tester & Trainer


  • Master of Computer Application
  • Bachelor of Computer Application

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