Business Operations Analyst Resume Example
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BUSINESS OPERATIONS ANALYST
Summary
Data Enthusiast who responds to shifting business needs and priorities in a systematic and effective way. Excels at implementing process improvements, conducting analyses and reporting analytical results in an easily digestible visualization to help drive data-driven business decisions.
Experience
Business Operations Analyst, 12/2015 to Current
Paypal – Scottsdale
Paypal – Scottsdale
- Analyze data with spreadsheet tools (e.g. Google Sheets and Microsoft Excel) and SQL (Dremel) to ensure operational success and root cause issues or misses
- Work cross-functionally on projects and develop data-driven dashboards (PLX) for better decision-making and procedures for improved efficiency
- Collaborate with other analysts, subject matter experts and decision makers to develop data-driven policies, models or decision-support tools to improve the efficiency
- Engage broadly with the organization to frame, structure and prioritize business problems where analytic projects or tools can have the biggest impact.
Courier Performance Manager/Analyst, 12/2015 to 06/2016
Google Express (SMX) – City
Google Express (SMX) – City
- Develop and improve systems and tools to monitor staffing adherence and invoice auditing
- Manage seamless relationships with GX's courier vendors
- Work with cross functional teams to ensure sustainable and scalable processes are implemented with forecasting, scheduling, and auditing.
- Manage the QA process to ensure all forecasting and billing goals are met
- Swiftly address any dips/misses in SLA to ensure GX customer experience is protected
Transportation Service Representative, 09/2015 to 11/2015
Google Shopping Express (Adecco) – City
Google Shopping Express (Adecco) – City
- Identify and recommend process improvements (Analyzed metrics/performance)
- Ensured that drivers are dispatched to routes and orders are delivered on-time.
- Used the dispatch IT system to assign routes to drivers based on capacity, proximity to pick-up location, and other relevant considerations.
- Provided drivers with guidance on pick up addresses and other support throughout the day.
- Oversaw delivery routes and ensured that 100% of orders are delivered on-time. Provided reports and insight about any on-time delivery misses.
Education
Bachelor of Science: Business/Managerial Economics, 2015
University of California, Davis - City
University of California, Davis - City
Organization Management, Quantitative Analysis Business Decisions, Regression Analysis, Analysis of Variance, Applied Statistics, Econometrics, Analysis for Production Management, Financial Management, Intro to Programming & Problem Solving
Skills
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Resume Overview
School Attended
- University of California, Davis
Job Titles Held:
- Business Operations Analyst
- Courier Performance Manager/Analyst
- Transportation Service Representative
Degrees
- Bachelor of Science : Business/Managerial Economics , 2015
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