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Business Operations Analyst Resume Example

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BUSINESS OPERATIONS ANALYST
Summary
Data Enthusiast who responds to shifting business needs and priorities in a systematic and effective way. Excels at implementing process improvements, conducting analyses and reporting analytical results in an easily digestible visualization to help drive data-driven business decisions.
Experience
Business Operations Analyst, 12/2015 to Current
Google Express (SMX) – San Jose
  • Analyze data with spreadsheet tools (e.g. Google Sheets and Microsoft Excel) and SQL (Dremel) to ensure operational success and root cause issues or misses
  • Work cross-functionally on projects and develop data-driven dashboards (PLX) for better decision-making and procedures for improved efficiency
  • Collaborate with other analysts, subject matter experts and decision makers to develop data-driven policies, models or decision-support tools to improve the efficiency
  • Engage broadly with the organization to frame, structure and prioritize business problems where analytic projects or tools can have the biggest impact.

Courier Performance Manager/Analyst, 12/2015 to 06/2016
Google Express (SMX) – San Jose
  • Develop and improve systems and tools to monitor staffing adherence and invoice auditing
  • Manage seamless relationships with GX's courier vendors
  • Work with cross functional teams to ensure sustainable and scalable processes are implemented with forecasting, scheduling, and auditing.
  • Manage the QA process to ensure all forecasting and billing goals are met
  • Swiftly address any dips/misses in SLA to ensure GX customer experience is protected


Transportation Service Representative, 09/2015 to 11/2015
Google Shopping Express (Adecco) – San Jose
  • Identify and recommend process improvements (Analyzed metrics/performance)
  • Ensured that drivers are dispatched to routes and orders are delivered on-time.
  • Used the dispatch IT system to assign routes to drivers based on capacity, proximity to pick-up location, and other relevant considerations.
  • Provided drivers with guidance on pick up addresses and other support throughout the day.
  • Oversaw delivery routes and ensured that 100% of orders are delivered on-time. Provided reports and insight about any on-time delivery misses.


Education
Bachelor of Science: Business/Managerial Economics, 2015
University of California, Davis - Davis

Organization Management, Quantitative Analysis Business Decisions, Regression Analysis, Analysis of Variance, Applied Statistics, Econometrics, Analysis for Production Management, Financial Management, Intro to Programming & Problem Solving 

Skills
  • Data analysis
  • SQL and databases
  • Python
  • Google Suite
  • Microsoft Suite
  • Self Learner
  • Adaptability to fast pace work environments
  • Team Player
  • Organized
  • Efficient

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Resume Overview

Companies Worked For:

  • Google Express (SMX)
  • Google Shopping Express (Adecco)

School Attended

  • University of California, Davis

Job Titles Held:

  • Business Operations Analyst
  • Courier Performance Manager/Analyst
  • Transportation Service Representative

Degrees

  • Bachelor of Science : Business/Managerial Economics , 2015

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