LiveCareer-Resume

business operations analyst resume example with 12+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Website, Portfolio, Profiles
  • www.linkedin.com/in/Jessica-Claire
Professional Summary

Accomplished Consultant drives organizational improvements through leveraging expertise in research and system enhancement. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process and resource optimization.

Skills
  • Electronic Filing System
  • Process Improvement Solutions
  • Social Perceptiveness
  • Onboarding New Employees
  • Administrative Support
  • Personnel Files
  • ITIL Best Practices
  • Trend Analysis
  • Business Model
  • Strong Attention To Detail
  • Operating Systems
  • Critical Thinking Skills
  • Program/Management Analysis Expertise
  • Analysis And Evaluation
  • Ms Office
  • Strategic Planning
Work History
02/2022 to Current
Business Operations Analyst Cisco Systems, Inc. Glendale, CA, San Antonio, TX
  • Led special and emergent projects for transition during explosive growth of company
  • Administered Onboarding for 200+ personnel, across 3 locations, including many remote workers
  • Improved current processes and documentation to aid in new-hire orientations
  • Created new procedures to streamline operations by minimizing average completion times and reducing failure rates.
  • Restructured IT Service Management workflow (through coordination with Resource Manager) within ServiceNow to create more efficient onboarding processes.
  • Completed operational requirements by scheduling interviews, assigning employees to orientation courses, and assigning/monitoring completion of required training
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Work closely with seven Information Technology vendors to identify requirements for sourcing high-quality candidates.
09/2019 to 02/2022
Medical Program Analyst University Of Utah Park City, UT, San Antonio, TX
  • Collection, analysis, maintenance, consolidation, evaluation, and processing of man-hour and associated salary for the Department of Defense (DoD).
  • Enabled Commanders to standardize and optimize management of human capital by improving decision making
  • Audited over 5k timecards monthly for accuracy and timeliness to meet guidelines set forth by Air Force
  • Experienced intermediate user of Microsoft Windows 365 platform and all applications
  • Trained over 300 timekeepers, increasing their ability to audit timesheets of their users which led to improved metrics reported to the Commander
  • Solely responsible for over 30 employees' payroll and attendance, lauding praise from the chief of program.
11/2016 to 09/2019
PCMH Team Lead Business Manager 59th Medical Wing US Air Force City, STATE, San Antonio, TX
  • Implemented automation strategies for office operations, correspondence management, schedule coordination and recordkeeping
  • Created, managed and executed business plan and communicated DHA (Defense Health Agency) vision and objectives to motivate teams.
  • Pediatric scheduling coordinator for 50 physicians/residents, 3 PCMH teams, and 2 specialty clinics
  • Responsible for tracking trends which affect revenue and access to care such as provider availability, billing, and coding
  • Supervised 6 front desk employees and 2 check in desks for military beneficiaries
  • Attended weekly meetings with executive leadership to identify opportunities for improvement and establish milestones.
03/2010 to 11/2016
Executive Secretary 59th Medical Wing US Air Force City, STATE, San Antonio, TX
  • Tracked all unit suspense’s to the Wing Commander by using Task Management Tool (TMT)
  • Prepared executive memos, letters, and official documentation
  • Handled scheduling for Commanders calendar and prepared meeting agenda and materials.
  • Promoted productivity by keeping supplies organized and well-stocked.
  • Filed paperwork and organized computer-based information, while abiding by record retention policies
  • Review and coordinate minutes of meetings
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for the Group Commander and team
  • Timekeeper for 50+ employees in two separate timekeeping systems
Education
Expected in 12/2024 to to
Master of Business: Human Resource, Enrolled
University of West Alabama - Livingston,
GPA:
Expected in 03/2021 to to
Bachelor of Arts: Healthcare Administration
University of Arizona, Global Campus (UAGC) - San Diego, CA,
GPA:
Expected in 05/2006 to to
Certificate: Medical Office Specialist
San Antonio College of Medical And Dental Assistants - San Antonio, Texas
GPA:
Expected in 12/2001 to to
Associate of Science: Information Technology
Community College of The Air Force - Montgomery, AL
GPA:
Accomplishments
  • Currently maintaining a 4.0 in Master program, University of West Alabama
  • Magna Cum Laude, University of Arizona Global, Mar 2021
  • 59 Civilian of the Year, 59th Medical Group, 2020
  • Air Force Medical Service Award winner, Civilian Category, 2019
Certifications
  • ITIL v4 Foundations, Axelos - Mar 2022
Affiliations

Salute Veterans National Honor Society, 2021

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • University of West Alabama
  • University of Arizona, Global Campus (UAGC)
  • San Antonio College of Medical And Dental Assistants
  • Community College of The Air Force

Job Titles Held:

  • Business Operations Analyst
  • Medical Program Analyst
  • PCMH Team Lead Business Manager
  • Executive Secretary

Degrees

  • Master of Business
  • Bachelor of Arts
  • Certificate
  • Associate of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: