business operations analyst resume example with 12+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Website, Portfolio, Profiles
Professional Summary

Accomplished Consultant drives organizational improvements through leveraging expertise in research and system enhancement. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process and resource optimization.

  • Electronic Filing System
  • Process Improvement Solutions
  • Social Perceptiveness
  • Onboarding New Employees
  • Administrative Support
  • Personnel Files
  • ITIL Best Practices
  • Trend Analysis
  • Business Model
  • Strong Attention To Detail
  • Operating Systems
  • Critical Thinking Skills
  • Program/Management Analysis Expertise
  • Analysis And Evaluation
  • Ms Office
  • Strategic Planning
Work History
02/2022 to Current
Business Operations Analyst Cisco Systems, Inc. Glendale, CA, San Antonio, TX
  • Led special and emergent projects for transition during explosive growth of company
  • Administered Onboarding for 200+ personnel, across 3 locations, including many remote workers
  • Improved current processes and documentation to aid in new-hire orientations
  • Created new procedures to streamline operations by minimizing average completion times and reducing failure rates.
  • Restructured IT Service Management workflow (through coordination with Resource Manager) within ServiceNow to create more efficient onboarding processes.
  • Completed operational requirements by scheduling interviews, assigning employees to orientation courses, and assigning/monitoring completion of required training
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Work closely with seven Information Technology vendors to identify requirements for sourcing high-quality candidates.
09/2019 to 02/2022
Medical Program Analyst University Of Utah Park City, UT, San Antonio, TX
  • Collection, analysis, maintenance, consolidation, evaluation, and processing of man-hour and associated salary for the Department of Defense (DoD).
  • Enabled Commanders to standardize and optimize management of human capital by improving decision making
  • Audited over 5k timecards monthly for accuracy and timeliness to meet guidelines set forth by Air Force
  • Experienced intermediate user of Microsoft Windows 365 platform and all applications
  • Trained over 300 timekeepers, increasing their ability to audit timesheets of their users which led to improved metrics reported to the Commander
  • Solely responsible for over 30 employees' payroll and attendance, lauding praise from the chief of program.
11/2016 to 09/2019
PCMH Team Lead Business Manager 59th Medical Wing US Air Force City, STATE, San Antonio, TX
  • Implemented automation strategies for office operations, correspondence management, schedule coordination and recordkeeping
  • Created, managed and executed business plan and communicated DHA (Defense Health Agency) vision and objectives to motivate teams.
  • Pediatric scheduling coordinator for 50 physicians/residents, 3 PCMH teams, and 2 specialty clinics
  • Responsible for tracking trends which affect revenue and access to care such as provider availability, billing, and coding
  • Supervised 6 front desk employees and 2 check in desks for military beneficiaries
  • Attended weekly meetings with executive leadership to identify opportunities for improvement and establish milestones.
03/2010 to 11/2016
Executive Secretary 59th Medical Wing US Air Force City, STATE, San Antonio, TX
  • Tracked all unit suspense’s to the Wing Commander by using Task Management Tool (TMT)
  • Prepared executive memos, letters, and official documentation
  • Handled scheduling for Commanders calendar and prepared meeting agenda and materials.
  • Promoted productivity by keeping supplies organized and well-stocked.
  • Filed paperwork and organized computer-based information, while abiding by record retention policies
  • Review and coordinate minutes of meetings
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for the Group Commander and team
  • Timekeeper for 50+ employees in two separate timekeeping systems
Expected in 12/2024 to to
Master of Business: Human Resource, Enrolled
University of West Alabama - Livingston,
Expected in 03/2021 to to
Bachelor of Arts: Healthcare Administration
University of Arizona, Global Campus (UAGC) - San Diego, CA,
Expected in 05/2006 to to
Certificate: Medical Office Specialist
San Antonio College of Medical And Dental Assistants - San Antonio, Texas
Expected in 12/2001 to to
Associate of Science: Information Technology
Community College of The Air Force - Montgomery, AL
  • Currently maintaining a 4.0 in Master program, University of West Alabama
  • Magna Cum Laude, University of Arizona Global, Mar 2021
  • 59 Civilian of the Year, 59th Medical Group, 2020
  • Air Force Medical Service Award winner, Civilian Category, 2019
  • ITIL v4 Foundations, Axelos - Mar 2022

Salute Veterans National Honor Society, 2021

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Resume Overview

School Attended

  • University of West Alabama
  • University of Arizona, Global Campus (UAGC)
  • San Antonio College of Medical And Dental Assistants
  • Community College of The Air Force

Job Titles Held:

  • Business Operations Analyst
  • Medical Program Analyst
  • PCMH Team Lead Business Manager
  • Executive Secretary


  • Master of Business
  • Bachelor of Arts
  • Certificate
  • Associate of Science

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