Business Operations Analyst resume example with 13+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

I have held various positions while employed with Farmers, where I started working with them on May, 1986, I have only added 3 prior positions as there are too many to list and do not remember my dates:

May 1986 - Fileclerk

Accounts Clerk/Unapplied Clerk

Customer Service

Rater/underwriter (now called analyst)

Commercial Trainer

Records Manager

(rest is in the experience section).

In the 34 years that I was employed with Farmers I have worked in Commerical, prior to my departure I was learning Personal LInes. I worked as an underwriter/analyst before I became a Commercial Trainer in the training team, before that I was an Underwriter/Analyst. In my previous role I worked closely with the underwriters in the Product teams as well as the Service Centers. I continued to use the commercial manuals and continued to work on commercial policies when it came to the subscription agreements/forms etc, as well as working with our legal departments.

My duty as an underwriter/Analyst was working directly with the agents to provide assistance on completing the customer applications as well as evaluating the eligibility on businesses being written. By using Appetite Guide for eligibility and guidelines to make sure that the business is profitable and acceptable, also evaluating (underwriting) renewal submissions to determine financial liabilities and company risk and determine it still meets the company guidelines. Also discussing the underwriting guidelines with the agent when a business in not acceptable, as well as if any information is needed to complete the transaction. I also underwrote the transactions that the agent submitted online that needed underwriting approval. Working directly with the agent either by phone or email when discussion is required. By helping an collecting all information that is required for the submission such as pulling Building Valuation, IRPM/Schedule Mod Credits, MVRs, Signature forms, collecting payment to bind the coverage. With all the automation in the recent years, most of the information that is required is in the electronic application, we get these assigned to us to underwrite and make the underwriting decision. Although we still use the appetite guide, UW guideline reference guides, rates and rules to make sure we are in complaint.

I am hardworking and was a reliable Business Analyst with strong ability in communication, collaboration and have strong knowledge when it comes to Commercial Documents and Manuals. Offering my experience working with the Commercial lines of business as well as working with the agents, I feel I have great phone skills and communication skills . I am highly organized, proactive and punctual with team-oriented mentality.

  • Microsoft Office
  • Friendly, positive attitude
  • Fluent in Spanish
06/2014 to 12/2020 Business Operations Analyst Amazon.Com, Inc. | Virtual Location - New Jersey, NJ,

NOTE: Compliance was moved to Operations in 2014

  • Implemented improvements to reduce any gaps where found, by opening defects using Agile.
  • Performed audits on various forms/system to determine if system is working as designed. Reconciled and reported record discrepancies to appropriate departments on findings on audits performed.
  • Worked with our legal teams on Subpoenas, legal holds by pulling documents/phone calls etc. By using all systems to locate information requested.
  • Assigned all IDs and passwords to new employees entering the company, reactivating revoked employee IDs, deactivating an employee once they leave the company, as well as setting them up with BVS/BIE access.
  • Assisted in reducing organizational operating costs by streamlining processes.
07/2012 to 06/2014 Business Analyst Ventera | Philadelphia, PA,

Worked in Compliance as a Business Analyst:

  • Determine inefficiencies and areas for improvement for forms, sub agreements etc.
  • Streamlined operational efficiencies, gathering requirements to facilitate any gaps.
  • Reconciled and reported record discrepancies to prepare for annual audits.
  • Worked with our compliance partners in assisting on various company audits such as: Clean Desk, MCE.
  • Assisted on uploading forms (Reference guides, Employee Directory, Rate and Rules) into Teamsite.
02/2007 to 07/2012 Commercial Customer Service Representative Us Bank | Sandy, OR,
  • Handled business related questions and calls from agents on their customers business policies.
  • Processed endorsements/new business using the Agency Dashboard for agent while on the phone, assisted with billing. Assisted by reviewing documents with agent to determine that it is correct before submitting.
  • Exceeded customer satisfaction by finding creative solutions to problems and assisting when needed.
Education and Training
Expected in 06/1979 High School Diploma | Eldorado High School, Las Vegas, NV GPA:

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Resume Overview

School Attended

  • Eldorado High School

Job Titles Held:

  • Business Operations Analyst
  • Business Analyst
  • Commercial Customer Service Representative


  • High School Diploma

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