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business operations advisor resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
HUMAN RESOURCE EXECUTIVE Positioning HR as a Business Partner for Excellence As an innovative business partner specializing in the support of operations, IT, finance, and sales groups, I translate business priorities into HR initiatives that improve performance, profitability, growth, and employee engagement. As a dedicated leader, I support partners and leadership teams with a strong collaborative leadership style and a focus on tactical execution of solutions that anticipate changing organizational needs. Signature HR Qualifications HR Policies & Documentation Employee Relations Workforce Planning Coaching & Counseling Communications Employee Performance Improvement Leadership Development Performance Management Organizational Change Resource Management Labor & Employment Law Succession Planning
Skills
  • Accounting, Staffing
  • Banking, Strategy
  • Benefits, Strategic
  • Budgeting
  • C
  • Change management
  • Coaching
  • Consulting
  • Continuous improvement
  • Clients
  • Customer satisfaction
  • Direction
  • Documentation
  • Driving
  • Employee
  • Relations
  • Employee relations
  • Finance
  • Human resource
  • Human resources
  • HR
  • Leadership
  • Leadership development
  • Leadership
  • Development
  • Marketing
  • Organizational design
  • Organizational
  • Design
  • Organizational development
  • Policies
  • Project
  • Management
  • Recruiting
  • Relationship building
  • Retail
  • Safety
  • Sales
  • Selling
  • Sales training
Work History
09/2020 to Current
Business Operations Advisor Schneider National City, STATE,
  • Supporting a team of over 170 owner operators by providing state and federal regulatory oversight and training to ensure regulatory compliance
  • Provide coaching on all aspects of the trucking industry which resulted in 15% increase in net profits year over year while reducing accidents by 10%
  • Reviewing driver safety critical events including hour violations, DOT review, accidents, and driving incidents to ensure DOT compliance.
02/2014 to 06/2020
President of Operations PuroClean City, STATE,
  • Led the strategic direction of human resources and operations including developing HR policies and programs, resource management, onboarding, compensation and benefits, employee relations, budgeting, marketing and sales, production, and accounting
  • Increased revenue year-over-year by emphasizing outstanding service, customer consulting services, revenue generation, marketing, and relationship building.
05/2006 to 01/2014
Human Resource Executive Bank Of America Corporation City, STATE,
  • Supported strategic human resource and change management initiatives across the nation for over 7,000 employees for multiple business units
  • Provide support in the areas of employee engagement, change management, talent management, leadership development, project management, succession planning, workforce effectiveness, and organizational development
  • Lead a team of 17 HR generalist across the US and Canada to provide support to multiple business groups
  • Team was responsible for staffing, employee relations, leadership development, and business improvement
  • Worked with executive leadership team to design and develop short term tactical and long-range strategic succession planning and leadership development initiatives
  • Provided strategic continuous improvement initiatives for multiple business units, serving as main point of contact for all staffing, performance and succession planning, training, and organizational design
  • Supported CFO’s for IT and Retail banking with over 2,600 employees
  • Designed and executed a “Top Talent” an employee engagement strategy for senior and mid-level employees with 94% employee satisfaction
  • Raised associate satisfaction by 4% through employee engagement, talent management, and leadership strategies while supporting the business goals
  • Drove change management for newly formed business unit of 3,000 employees
  • Provided all communications, organizational design, workforce planning, training, and compensation
10/1997 to 05/2006
Human Resource Consultant, Regional Recruiting Manager National City Corporation City, STATE,
  • Lead a team of 5 HR Business partners that provided consistent employee relations, case management, HR documentation, compensation, staffing, succession planning, leadership development, and training for multiple business groups and leaders
  • Drove change management transformation in the sales division across 7 states
  • Implemented new sales training designed to increase cross selling to current customers and improve sales to new clients, resulting in the highest product sales in the company’s history
  • Executed organization redesign and compensation incentive plan for Dealer Finance team which increased productivity by 9% while reducing cost
  • As a regional recruiting manager, led a team of 15 recruiters supporting staffing initiatives for multiple locations including C-level, wholesale, IT, operations, mortgage, banking center, and call centers
  • Designed and implemented strategies which resulted in the reduced average days-to-fill by 15%, increased the retention rate by 20%, and maintained a customer satisfaction score above 95%.
Education
Expected in to to
General Undergraduate: Studies
North Texas State University - Denton, Texas
GPA:
Expected in to to
Bachelor of Science: Business Management
University of Phoenix - Phoenix, Arizona
GPA:

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Resume Overview

School Attended

  • North Texas State University
  • University of Phoenix

Job Titles Held:

  • Business Operations Advisor
  • President of Operations
  • Human Resource Executive
  • Human Resource Consultant, Regional Recruiting Manager

Degrees

  • General Undergraduate
  • Bachelor of Science

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