Business Operations Administrator Resume Example Multicare

BUSINESS OPERATIONS ADMINISTRATOR

Executive Profile

Revenue Cycle and Service Excellence executive with over 15 years leadership expertise in the healthcare industry. Successful track record of directing revenue cycle operations, customer experience initiatives and strategic planning for healthcare organizations. 15 years experience supervising, managing and directing patient revenue cycle operations including patient access, insurance verification/authorization, denials management, billing and cash posting. Thorough knowledge of federal and state healthcare regulations. Outstanding communicator working with revenue cycle business owners in formulating policies, procedures, and strategies to maximize reimbursement, receivables and point-of-service cash.

Professional Experience

MultiCareTacoma, WABusiness Operations Administrator03/2012 to Current

Responsible for all front-end revenue cycle operations in a 5-hospital health system, including oversight of 10 Access leaders and 150+staff members.
Areas of focus include denial management, point of service cash collections, patient satisfaction improvement, accounts receivable improvement, strategic planning, Medicaid eligibility vendor monitoring and leading our hospital's Health Insurance Exchange In-Person Assister program.
From 2/13-12/13, I also served as the Interim Director over our centralized scheduling call center, which schedules patients for approximately 35 primary care and specialty clinics.

MultiCareTacoma, WADirector10/2010 to 03/2012

Responsible for directing and coordinating activities related to inpatient admissions, outpatient registrations, prior authorization, insurance verification and point-of-service cash collections at Tacoma General, Mary Bridge, Allenmore and Good Samaritan hospitals.
Responsible for leading system-wide workflow standardization and process improvement initiatives for Access.
Notable accomplishments include a 1.5M increase in POS cash from 2010 to 2011, implementing an automated registration accuracy tool (RQi) and improving both patient satisfaction and employee engagement scores specific to Access Services.

Renown HealthReno, NVService Excellence Administrator12/2008 to 10/2010

Responsible for coordinating the development and implementation of patient and physician satisfaction programs and processes.
Coordinated efforts to provide leaders and staff with the tools and training needed to achieve service objectives and continuously improve performance in patient satisfaction.
Notable accomplishments include leading system-wide patient satisfaction initiatives, resulting in Renown Regional Medical Center receiving a national Press Ganey "Top Improver" award for inpatient services in September 2009.

Renown HealthReno, NVAssistant Director08/2006 to 12/2008

Responsible for directing Patient Access and Guest Relations employees in inpatient admitting, outpatient registration, same-day-surgery, emergency department and outpatient rehabilitation services.
Ensured the health system's cash flow needs were met through implementing point-of-service cash collection policies and procedures.
Notable accomplishments include collecting over 8M in up-front cash in fiscal year 2008, creating a POS incentive program and Patient Access leveling system and implementing a registration QA system (AHIQA).

Renown HealthReno, NVPatient Access Operations Manager03/2005 to 08/2006

Responsible for system-wide management of outpatient imaging/lab/wound care/cancer center registration and financial counseling functions.
Managed the daily activities of Access personnel to ensure timely registration of patients, accurate data entry of patient demographic and financial information and focus on point-of-service cash collections.

Renown HealthReno, NVSupervisor03/2004 to 03/2005

Responsible for system-wide supervision of outpatient imaging/lab/wound care/cancer center registration and financial counseling functions.
Due to increased scope of responsibility, this supervisory role was changed to a management position.
See above.

Education

Master of Business Administration2009Morrison University, Reno, NV

Bachelor of Arts:and Science2001University of Nevada, Reno, NVand Science

Additional Information

Leadership Champion award winner - Renown Health Top Improver" national award winner - Press Ganey Business Woman of Achievement winner - Renown Health Dean's List Recipient - University of Nevada, Reno Summa Cum Laude Distinction - Morrison University

Skills

accounts receivable, billing, call center, cancer, cash flow, counseling, data entry, directing, Financial, Financial Management, focus, imaging, Information Systems, Insurance, interpretation, Leadership, Director, Access, Exchange, Network, directing Patient, personnel, policies, POS, Press, primary care, processes, process improvement, Project Management, QA, Quality Assurance, receiving, rehabilitation services, reporting, scheduling, Siemens, strategic planning, supervisory, supervision, surgery, workflow, wound care

Resume Overview

Companies Worked For:

MultiCare
Renown Health

School Attended

Morrison University
University of Nevada

Job Titles Held:

Business Operations Administrator
Director
Service Excellence Administrator
Assistant Director
Patient Access Operations Manager
Supervisor

Degrees

Master of Business Administration 2009
Bachelor of Arts : and Science 2001

Business Operations Administrator Resume Example

Resume Score: 90%

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