Business Associate supporting clients and serving as primary business contact. Excel in building relationships with clients, identifying new business opportunities, handling client communication and communicating business offerings to customers. Skilled leader during business meetings and making sales field visits. Strong business acumen, attention to detail, excellent communication and interpersonal skills.
Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.
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- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Verified work aligned with service levels agreed and client requirements.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Reviewed invoices, payment requests, advance requests, expense reimbursements and proper coding, prior to approval.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Performed targeted collections on past due accounts aged over 30 days.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Generated accounts payable reports for management review to aid in financial and business decision making.
- Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance.
- Promoted consistent accuracy of billing information by reconciling 300 accounts monthly.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Provided clerical support to 15 company employees by copying, faxing and filing documents.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed reception area, including greeting and directing visitors, answering telephone calls and receiving packages.
- Received and routed business correspondence to correct departments and staff members.
- Maintained digital and physical filing systems.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Maintained current and accurate medical records for over 30 patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Completed skilled administrative work to support all office staff and operational requirements.
- Monitored inventory levels and advised management of need for replenishment.
- Transcribed doctors' medication orders, lab test requests and care plans.
- Managed incoming calls and directed to appropriate department.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Contributed to efficient unit operations by keeping patient and facility paperwork current and accurate.
- Upheld confidentiality requirements and regulatory compliance guidelines in all areas.
- Collected vitals and biological samples to support diagnostic plans and ongoing assessment strategies.
- Responded to patient lights to handle needs and enhance overall comfort.
- Completed documentation of care, hospital actions and patient activities.
- Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve patient care.
- Assessed patients to gather medical information including weight and height measurements and vital signs to assist nurses and physicians with patient care initiatives.
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School Attended
- Hayden High School
- The University of Alabama
Job Titles Held:
- Business Office Coordinator / Biller
- Department Secretary
- Unit Secretary
- Unit Secretary/Patient Care Assistant
Degrees
- Bachelors of Science
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