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Business Office Coordinator Resume Example

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BUSINESS OFFICE COORDINATOR
Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Looking to get into a marketing or management role. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills
  • Business operations management
  • Office administration
  • Scheduling and calendar management
  • Invoicing and billing
  • Training and coaching
  • File and data retrieval systems
  • Expense reporting
  • Ability to analyze reports
  • Experience in leadership
  • Improvement plan knowledge
  • Office inventory management
  • Accounting ledger management
  • Employee training
  • Data entry
  • Accounts payable and receivable
  • CRM and office management software
  • Flexible
  • Problem resolution
  • Collaboration
  • Data management
  • MS Office
  • Report creation
  • Report generation
  • Credit card payment processing
  • Clerical support
  • Courteous demeanor
  • Call center experience
  • Inbound and outbound calling
  • Quality assurance controls
  • Sales expertise
  • Microsoft Office expertise
  • Senior leadership support
  • High-energy attitude
  • Business development understanding
  • Problem-solving abilities
  • Microsoft applications
  • New employee processing
  • Garnishment processing
  • Exceptionally organized
  • Analytical skills
  • Record-keeping
  • Billing
  • Excellent writing skills
  • Accounts payable
  • Interpersonal and written communication
  • Traditional and online marketing
  • Administrative assistance
  • Trend analysis
  • Database administration
  • Marketing and advertising
  • Graphic design proficiency
Experience
Business Office Coordinator08/2019 to 07/2020Pleasant Valley Nursing CenterDerry, NH
  • Establishing ongoing procedures to collect and review information needed to assist in billing and accounting support services to meet business performance results, deadlines and reporting.
  • Following the monthly accounting calendar to ensure all financial data expectations and deadlines are met.
  • Updating all business office related files/binders and records.
  • Assisting the business office director in supporting them with taking care of operations including handling residents' money/funds.
  • Entering/processing payments.
  • Prioritize in residents' families/guests' satisfactions by answering any questions and concerns they may have.
  • Demonstrated basic understanding of emergency call system and nurse paging system.
  • Greets visitors immediately upon arrival.
  • Professionally handles all phone calls and routes callers or answers questions in a timely and courteous manner.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
  • Monitored daily operations and implemented changes to ensure highest quality living environment for the residents.
  • Maintained confidentiality on all patient record data.
  • Verified insurance eligibility for patients by calling appropriate parties.
  • Followed up on legal claims to update and verify status or patients' of outcome and obtain due payments.
  • Established, enforced and optimized billing policies and procedures to maximize revenue, streamline operations and minimize aging balances.
  • Executed medical billing including submitting claims to insurance companies and researching and resolving denials and explanation of benefit rejections within billing cycle timeframe.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Secured guest valuables in main safe or individual boxes.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
Payroll Specialist02/2018 to 08/2019MAS Medical StaffingLondonderry, NH
  • Processing payroll using QuickBooks, Home Trak, Millenium, excel, and Microsoft.
  • Processing new hire paperwork.
  • Filing the paperwork to terminate employees.
  • Receiving and sending out correspondence.
  • Taking incoming calls regarding payroll questions from employers regarding their checks, hours, etc.
  • Maintained annual and monthly budgets.
  • Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
  • Corrected payroll transactions by voiding checks and issuing stop payment orders.
  • Worked with HR staff to accurately track and update paid time off.
  • Calculated and applied wage garnishments.
  • Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls.
  • Prepared and maintained support documentation.
  • Responded to employee inquiries regarding payroll and timekeeping.
  • Provided technical expertise to employees and auditors on federal, state and international income tax matters.
  • Followed all IRS guidelines and state regulations when submitting payroll taxes.
  • Established employee payroll files and updated existing files with new information.
  • Identified, researched and resolved issues with hours worked.
  • Changed employee tax status and withholding information as necessary.
  • Efficiently handled any payroll discrepancies with employees.
  • Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
  • Protected payroll operations and maintained employee confidence by keeping information private.
  • Calculated accurate wages, including overtime, salary increases and bonuses.
  • Classified, sorted and filed correspondence, articles, records and other documents to maintain organized filing system.
  • Maintained quality levels above prescribed minimums to support team productivity and efficiency.
Administrator09/2015 to 01/2018DAS Frame and Design ConstructionTewksbury, MA
  • Supported bidding process by reviewing bids and proposals and responding to questions from bidders.
  • Worked with engineering and construction staff to define project scopes for bid preparation.
  • Maintained safe work environment with zero accidents or lost work days.
  • Complied with operational standards and OSHA regulations.
  • Saved money by overseeing cost-effective material sourcing and effective work orders.
  • Inspected sites before and after construction projects.
  • Maintained daily communication with vendors to drive forward progress of project.
  • Maintained payroll data, attendance records and delivered materials to job site on time and in good condition.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Sorted incoming mail and disseminated all correspondence to applicable departments.
  • Handled all incoming calls and directed callers to appropriate department or employee.
  • Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Worked professionally to handle all client, vendor and public guest requirements.
  • Guided administrative and professional staff through computer and software problems.
  • Prepared reports for competitive products.
  • Answered email and social media messages according to prescribed policies.
  • Compiled comprehensive lists describing product and service offerings.
  • Managed complete database of all files, contacts and project materials.
  • Tracked assignments, in-progress and completed work for all departmental projects.
Customer Service Agent03/2013 to 09/2015Windham Professionals Inc.Salem, NH
  • Assisting college students with questions and concerns regarding their financial aid, bill, and application.
  • Clerical duties involving collection accounts and credit bureau inquiries.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Returned all routine and general customer calls in good time.
  • Managed high-volume of inbound and outbound customer calls.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Documented conversations with customers to track requests, problems and solutions.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Prepared and maintained confidential student-related documentation.
  • Coordinated office activities to streamline operations and promote compliance with organizational policies.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Education and Training
GED01/2015Salem High SchoolSalem, NH
Associate Degree in Business ManagementExpected in 04/2022Northern Essex Community CollegeHaverhill, MA

Taking Online classes to obtain my degree in a flexible manner.

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Resume Overview

Companies Worked For:

  • Pleasant Valley Nursing Center
  • MAS Medical Staffing
  • DAS Frame and Design Construction
  • Windham Professionals Inc.

School Attended

  • Salem High School
  • Northern Essex Community College

Job Titles Held:

  • Business Office Coordinator
  • Payroll Specialist
  • Administrator
  • Customer Service Agent

Degrees

  • GED 01/2015
    Associate Degree in Business Management Expected in 04/2022

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