Business Office Coordinator Resume Example
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BUSINESS OFFICE COORDINATOR
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Looking to get into a marketing or management role. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Skills
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Experience
Business Office Coordinator08/2019 to 07/2020CompassusPrescott , AZ
- Establishing ongoing procedures to collect and review information needed to assist in billing and accounting support services to meet business performance results, deadlines and reporting.
- Following the monthly accounting calendar to ensure all financial data expectations and deadlines are met.
- Updating all business office related files/binders and records.
- Assisting the business office director in supporting them with taking care of operations including handling residents' money/funds.
- Entering/processing payments.
- Prioritize in residents' families/guests' satisfactions by answering any questions and concerns they may have.
- Demonstrated basic understanding of emergency call system and nurse paging system.
- Greets visitors immediately upon arrival.
- Professionally handles all phone calls and routes callers or answers questions in a timely and courteous manner.
- Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
- Monitored office inventory to maintain adequate supply levels and order products.
- Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
- Monitored daily operations and implemented changes to ensure highest quality living environment for the residents.
- Maintained confidentiality on all patient record data.
- Verified insurance eligibility for patients by calling appropriate parties.
- Followed up on legal claims to update and verify status or patients' of outcome and obtain due payments.
- Established, enforced and optimized billing policies and procedures to maximize revenue, streamline operations and minimize aging balances.
- Executed medical billing including submitting claims to insurance companies and researching and resolving denials and explanation of benefit rejections within billing cycle timeframe.
- Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
- Secured guest valuables in main safe or individual boxes.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
Payroll Specialist02/2018 to 08/2019A Helping Hand HomecareSacramento , CA
- Processing payroll using QuickBooks, Home Trak, Millenium, excel, and Microsoft.
- Processing new hire paperwork.
- Filing the paperwork to terminate employees.
- Receiving and sending out correspondence.
- Taking incoming calls regarding payroll questions from employers regarding their checks, hours, etc.
- Maintained annual and monthly budgets.
- Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
- Corrected payroll transactions by voiding checks and issuing stop payment orders.
- Worked with HR staff to accurately track and update paid time off.
- Calculated and applied wage garnishments.
- Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls.
- Prepared and maintained support documentation.
- Responded to employee inquiries regarding payroll and timekeeping.
- Provided technical expertise to employees and auditors on federal, state and international income tax matters.
- Followed all IRS guidelines and state regulations when submitting payroll taxes.
- Established employee payroll files and updated existing files with new information.
- Identified, researched and resolved issues with hours worked.
- Changed employee tax status and withholding information as necessary.
- Efficiently handled any payroll discrepancies with employees.
- Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
- Protected payroll operations and maintained employee confidence by keeping information private.
- Calculated accurate wages, including overtime, salary increases and bonuses.
- Classified, sorted and filed correspondence, articles, records and other documents to maintain organized filing system.
- Maintained quality levels above prescribed minimums to support team productivity and efficiency.
Administrator09/2015 to 01/2018Ethica HealthBelmont , GA
- Supported bidding process by reviewing bids and proposals and responding to questions from bidders.
- Worked with engineering and construction staff to define project scopes for bid preparation.
- Maintained safe work environment with zero accidents or lost work days.
- Complied with operational standards and OSHA regulations.
- Saved money by overseeing cost-effective material sourcing and effective work orders.
- Inspected sites before and after construction projects.
- Maintained daily communication with vendors to drive forward progress of project.
- Maintained payroll data, attendance records and delivered materials to job site on time and in good condition.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
- Sorted incoming mail and disseminated all correspondence to applicable departments.
- Handled all incoming calls and directed callers to appropriate department or employee.
- Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
- Worked professionally to handle all client, vendor and public guest requirements.
- Guided administrative and professional staff through computer and software problems.
- Prepared reports for competitive products.
- Answered email and social media messages according to prescribed policies.
- Compiled comprehensive lists describing product and service offerings.
- Managed complete database of all files, contacts and project materials.
- Tracked assignments, in-progress and completed work for all departmental projects.
Customer Service Agent03/2013 to 09/2015Empire Auto PartsChesapeake , VA
- Assisting college students with questions and concerns regarding their financial aid, bill, and application.
- Clerical duties involving collection accounts and credit bureau inquiries.
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
- Returned all routine and general customer calls in good time.
- Managed high-volume of inbound and outbound customer calls.
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Documented conversations with customers to track requests, problems and solutions.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Prepared and maintained confidential student-related documentation.
- Coordinated office activities to streamline operations and promote compliance with organizational policies.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Education and Training
GED01/2015Salem High SchoolCity, State
Associate Degree in Business ManagementExpected in 04/2022Northern Essex Community CollegeCity, State
Taking Online classes to obtain my degree in a flexible manner.
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Resume Overview
School Attended
- Salem High School
- Northern Essex Community College
Job Titles Held:
- Business Office Coordinator
- Payroll Specialist
- Administrator
- Customer Service Agent
Degrees
- GED 01/2015
Associate Degree in Business Management Expected in 04/2022
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