Business Office Coordinator Resume Example
Multi-talented Business Office Manager consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Reasonable Business Office and Life Enrichment Specialist with experience in developing realistic solutions to assure satisfactory consumer and customer experiences. Fluency in English and basic skills in ESL (Exact Sign Language). Committed to resolving problems in an effective and efficient manner and maintaining accurate metrics and reports. Healthcare operations manager with over 18 years of experience in Assisted Living and Memory Care. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently exceedling budgetary expections in increasing profits. Creative Business Specialist with talents in executing effective operating rhythms and management systems structures. Adept at analyzing, articulating and solving various problems. Analytical and organized with the ability to work independently or as a part of a team.
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- Evaluated performance and policies against metrics.
- Supervised three employees in providing excellent customer service to callers requiring assistance for residents and operational issues.
- Collected, arranged and input information into database system.
- Managed costs and quality of Brookdale Pinehurst Park
- Managed community budgets expense and revenue
- Attained a low aging balance in outstanding balances owed
- Reconciliation of credit cards, pharmaceutical billing, private pay and Medicaid.
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
- Used Point Click Care to model data and forecast trends
- Managed all on boarding training, orientation/ policy and procedures.
- Resolved all Workers Compensation claims
- Generated reports of findings to help management with making key decisions.
- Oversaw day-to-day operations, including managing curriculum implementation and continuous improvement of industry best practices.
- Implemented and optimized new curriculum and day-to-day instruction to align educational strategies with industry best practices.
- Implemented and optimized new curriculum and day-to-day instruction to align educational strategies with industry best practices
- Devised new ideas to create events to meet the needs of the residents
- High participation of residents through encouragement and motivation
- Life Enrichment Trainer for other communities
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Aggregated and analyzed historical data related to administrative costs to prepare quarterly budgets for corporate-level management.
- Created detailed expense reports and requests for capital expenditures.
- Managed budgetary needs of community
- Detail Orientated/ Accuracy
- Strong Accounts Receivable and Payables Skills
- High Productivity and Deadline Expectations
- Financial end of month close/ Expense and Revenue reporting
- Coordinated holiday decorating of facility, garnering help of residents and volunteer staff.
- Increased resident socialization through implementation of wide range of fun, educational and family-oriented activities.
- Provided one-on-one programs and activities for residents unable to participate in group settings.
- Collaborated closely with residents, using effective communication to better understand favorite activities.
- Kept athletic and games equipment and facilities organized and maintained.
- Transported and escorted program participants to and from activities and on field trips.
- Performed clerical duties, including registering participants and answering specific event inquiries.
- Designed enjoyable and innovative customized training programs based upon fitness goals.
- Resolved conflicts that arose between residents by redirection.
- Trained staff members on conducting events and following safety procedures.
- Awarded Who's Who of American High School Students
- National Honor Society
- Coursework in Operations Management and Business
- Graduated with 3.6 GPA
- Professional development completed in Alzheimers Sensitivity
- Memories in the Making Coursework
- State Regulatory Guideline Training for Billing
- Majored in Music Theory
- Used Microsoft Excel to develop census and budgetary tracking spreadsheets
- Supervised team of three staff members.
- Top 4% in company for lowest accounts receivable aging unpaid balances
- Strong collections skills
- Attained Colorado Assisted Living Administrators License - State of Colorado
Took on line course with Colorado Leading Age Multi faceted in assisted living operations of community
Passed written course on 10/17/2017. Attained Colorado Assisted Living Certification
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Resume Overview
School Attended
- Duluth Central High School
Job Titles Held:
- Business Office Coordinator
- Life Enrichment Coordinator
- Business Office Manager
- Life Enrichment Director
Degrees
- High School Diploma
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