Business Office Coordinator resume example with 9+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
I want to provide effective, efficient, and quality through my education and experience, my strong attention to accuracy, and my continued strive to learn and succeed expectations. [Job Title] with over [Number] years of successful experience in [Skill] and [Skill]. Recognized consistently for performance excellence and contributions to success in [Industry] industry. Strengths in [Skill] and [Skill] backed by training in [Area of study]. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry]. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Detail-oriented professional with a focus on deadlines and the assurance that all medical billing is handled efficiently and without errors. Confident Medical Biller knowledgeable in data confidentiality and privacy practices when reviewing patient information. Knowledgeable Medical Biller with eye for detail and commitment to accurate work. Bilingual professional with expertise submitting medical claims to insurance carriers. Fluent in [Language]. Expert Medical Biller successful in fast-paced, high-volume medical offices. Knowledge about [Software]. Reliable Medical Biller with coding and medical terminology knowledge. Polished and hardworking performer with a background overseeing accounts and handling records management tasks. Considered a team-oriented person with great decision-making skills. Organized Medical Biller adept at accurately auditing patient charts and billing corresponding parties. Client-focused Medicare Collector with [Number] years of experience. Adept at maintaining long-term relationships with clients and accurately recording payments and collections. Successful in efficient collections and communicating with coworkers. Competent [Job Title] providing [Number] years of experience in handling wide variety of medical coding and billing tasks, including [Task] and [Task]. Sophisticated and hardworking individual with excellent analytical and multitasking abilities. Coordinates with insurance companies and expedites claims processes. Expertise in accurately inputting procedure and diagnosis codes into billing software to generate invoices. Knowledgeable [Job Title] specializing in [Area of expertise] and [Area of expertise]. Talented at correcting and resubmitting claims, preparing patient charts for registration and reviewing health records to identify proper relationships between procedure and diagnosis codes. Offering [Number]-year background in reviewing, analyzing and managing medical record information to identify appropriate coding. Driven Medical Biller motivated to perform beyond expectations. Diligent billing professional offering proven success in invoice reconciliation and financial reporting. Proficient in [Software] demonstrated over [Number] years of Billing Clerk experience. Known for accuracy and efficient problem-solving. Committed [Job Title] aiming to secure a Billing Clerk role within a client-focused team. Deeply motivated by the [Company] values and committed to driving team goals achievement. Well-versed in reconciling past due accounts and effectively executing collections duties with tact and diplomacy. Dedicated Billing Clerk eager to fulfill a [Job Title] role in which to leverage [Number] years of superior performance in the financial landscape. Offering an excellent work ethic and a proactive attitude to contribute immediate value to the [Company] team. Driven by accuracy and efficiency with a proven history of exceeding corporate standards. Efficient billing professional with [Number] years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive. Results-driven [Job Title] with strong attention to detail and desire to help transform business operations. Dedicated to quickly increasing profitability and reducing expenditures through general ledger entries and account reconciliations. Expert in processing payments to minimize outstanding debt, excess fees and interest. Knowledgeable in verifying information within accounting ledger against vendor information to maintain payment accuracy. Detail-oriented [Job Title] with [Number] years of experience in finance and accounting. Focused, dedicated and skillful in quickly identifying errors to minimize losses. Numbers-savvy [Type] professional skilled handling multiple projects with high-pressure deadlines. Strengths include [Area of expertise] and [Area of expertise]. Proficient with accounting systems and related computer software programs, including [Software] and [Software]. Focused Billing Clerk with [Number] years of experience. Skilled in building client and vendor rapport and managing accounts to reduce outstanding balances. Hardworking and energetic with passion for accuracy and efficiency. Healthcare Administrator with proven ability to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams. Highly communicative Eligibility Specialist with background helping individuals understand and access affordability options. Talented performer with over [Number] years of providing information, direction and resource material. Considered team player with exemplary multitasking skills. Motivated [Job Title] with experience successfully managing and monitoring eligibility information for members and groups. Highly skilled at facilitating program approval or denial through qualifications assessment, fact checking and record keeping. Confident and committed to promoting positive customer outcomes through dynamic communication and exemplary engagement skills. Experienced [Job Title] offering over [Number] years of healthcare experience. Highly accurate and efficient with strong time management skills and reliable, hardworking nature. Dependable Medical Records Specialist with [Number]-year background in document assessment and quality review. Driven performer skilled in managing subpoena and court order processing. Enthusiastic and committed to accuracy, with great decision-making skills. Respectful Medical Records Specialist with superior attention to detail and skill in evaluating and correcting health records. Bilingual go-getter with expertise scanning and indexing medical records to appropriate chart. Excellent work ethic and exemplary time management skills, demonstrated over [Number] years of industry expertise.
Skills
Keyboarding at 59 words per minute
10-Key Calculator at 12,660 per minute
Strong Oral and Written Communication
Document Formatting in Microsoft Office Software
Self-Starter, Leader, Team-Player, and Goal-Orientated
Strong understanding of confidentiality
10-Key Calculator
Accounts payable
Accounts receivable
Banking
Benefits
Billing
Oral
Contracts
Customer relations
Financial
Insurance
Keyboarding
Medical Billing
Medical Transcription
Microsoft Office Software
Office equipment
Office Manager
Payroll
Policies
Coding
Self-Starter
Team-Player
Written Communication
Problem resolution
[Type] equipment
Communications
Team Bonding
MS Office
Customer service
First Aid/CPR
Office administration
Documentation and reporting
Expense Reporting
Financial Leadership
Budgeting
Purchasing
Sorting and labeling
Business administration
Bookkeeping
Mail handling
Office management
Hiring and recruitment
Patient education and counseling
Relationship building and retention
Team Building
Inventory and restocking
Training and mentoring
Month-end closing procedures
Research and due diligence
[Type] coding systems
[Type] billing experience
Records Organization and Review
Collection Practices
Billing Systems and Software
Audit Procedures
CPT Coding
Invoice Processing
Insurance Knowledge
Medical Coding
Billing Inquiries
Billing Systems
Payment processing
Vendor invoice processing
Medical Records Management
Patient Account Analysis
Medical Coding Knowledge
Payment Posting
Account Reconciliation
Spreadsheets
Medical Records Review
Invoice Preparation
Collection Calls
Accounts Receivable Management
Records Maintenance
Proficiency in [Software]
Medicare and Medicaid process
[Specialization] billing knowledge
Medical claims submission
Medical record security
Billing statement review
A/P and A/R expertise
Collections duties
ICD 10 Coding
Telephonic Customer Support
Medicare/Medicaid
Long-term Care
Insurance Verification
Medical terminology understanding
EMR / EHR
Client Relations
Medical Billing and Coding
Billing Oversight
Computer proficiency
Type [Number] WPM
Payment collection
Written and verbal communication
Staff education and training
Medical billing code accuracy
Records review
Payment Collection and Processing
Patient Relations
Insurance Billing Procedures
Insurance Billing
Healthcare Coding
Completing insurance forms
Insurance claims
Team Leadership
HIPAA
HIPAA compliant
Reimbursement Tracking
Employee Issue Resolution
Clinical Safety
Filing
Recordkeeping
Vendor Relations
Employee Relations
Training Materials
Safety Training
Employee Recruitment
New Hire Orientation
Payroll Processing
Payroll Processing
Disciplinary Procedures
Home Health Care
Patient Information Collection
Long-Term Care
Collaborative team work
Communications management
Payroll coordination
Benefits administration
Recruitment
Records management
Records management
Data security procedures
Patient data compilation
Insurance claims analysis
Medical claims coding
[Type] coding
Supervision
Relationship development
Team management
Aging reports analysis
Codes reviewing
Cash application
Accurate payment posting
Collections
Payment Collection
General Ledger
Financial statements expertise
New hire training
Call center experience
Background in [Area]
Closing Processes
Goals and Performance
Scheduling
Scripted Responses
Persuasion Techniques
Accounting
Customer Accounts Management
Work History
01/2017 to 01/2020
Business Office CoordinatorBrookdale Senior Living – Virginia Beach, VA,
Unit: Review patient records in coordination of insurance benefits, explain insurance coverage and financial liability, and help patients apply for various financial assistance programs.
Collect and post patient payments, review and complete monthly financial reports, and collaborate with third-party billing company for claim preparation, submission, and appeals.
Collaborate with other departments develop, create, and implement policies and procedures for the unit.
Create, execute, and maintain new contracts with third-party payers.
(Nebraska Medicaid, South Dakota Medicaid, Indian Health Services, Veteran's Administration).
Developed and updated tracking spreadsheets using [Program].
Collected, arranged and input information into database system.
Worked with [Type] customers to understand needs and provide [Type] service.
Increased customer satisfaction by resolving [Product or Service] issues.
Resolved [Type] problems, improved operations and provided exceptional client support.
Developed team communications and information for [Type] meetings.
Improved information collection and recordkeeping accuracy by creating, updating and managing customer communications.
Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.
Assessed personnel performance and implemented incentives and team-building events to boost morale.
Successfully juggled multiple projects simultaneously to aid executive leaders.
Reduced recordkeeping errors by efficiently and precisely handling all financial transactions, journal entries and accounts payable and receivable activities.
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Confirmed accurate completion of forms and reports for admission, transfer and/or discharge of each resident.
Managed bi-weekly payroll for over [Number] employees, as well as insurance matters, workman's compensation and compliance reporting.
Entered and maintained departmental records into company database using [Software].
Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel as point of contact for office.
Employed proven problem-solving techniques to resolve issues quickly and effectively.
Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs.
Oversaw budget and tracked expenses against plans.
Utilized proven problem-solving methods in accordance with company policy to enhance client satisfaction.
Maintained accurate, current and compliant financial records by monitoring and addressing variances.
Made decisions affecting daily operations such as overseeing purchasing and inventory management.
Communicated with people from various cultures and backgrounds on application process.
Assessed information gleaned from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services.
Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
Reviewed applications for different aid programs and determined which qualification criteria for individuals.
Developed extensive fact-checking and research skills as result of continuously reviewing different programs and options.
Managed processing of all benefits applications, including those for financial assistance and food stamps.
Communicated effectively with staff, patients and insurance companies by email and telephone.
Utilized [Software] to manage and confirm patient data, such as insurance, demographic and medical history information.
Reviewed charts and flagged incomplete or inaccurate information.
Used classification manuals to gain additional knowledge of disease and diagnoses processes.
Maintained accuracy, completeness and security for medical records and health information.
Identified new methods to optimize medical records management.
Interacted and communicated easily with department personnel and public.
Interacted and communicated easily with department personnel and public.
Kept up-to-date with labor market information and professional developments by visiting training providers, professional bodies and employers.
Provided job-seeking skills training in group and individual settings, including re-employment services, job clubs and job search assistance.
Coordinated program referrals for community-based resources.
Organized clinical documentation, treatment plans, and referrals.
Paid vendors by monitoring discount opportunities and paid employees by receiving and verifying expense reports.
Generated accounts payable reports for management review to aid in financial and business decision making.
Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
Utilized talents and expertise to complete on-time and accurate monthly closing processes, journal entries and accruals.
Verified vendor accounts by reconciling monthly statements and related transactions.
Managed efficient and accurate processing of invoices and check requests for [Number] of locations.
Disbursed petty cash by recording entries and verifying documentation.
Generated financial statements and reports detailing accounts receivable status
Generated and submitted invoices based upon established accounts receivable schedules and terms.
Kept vendor files accurate and up-to-date to expedite payment processing.
Increased customer satisfaction by resolving [Product or Service] issues.
Maintained excellent attendance record, consistently arriving to work on time.
Handled [Number] calls per [Timeframe] to address customer inquiries and concerns.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Trained new personnel regarding company operations, policies and services.
Assisted [Number] customers in average [Timeframe] by answering questions, responding to inquiries and handling telephone requests.
Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Entered customer interaction details in [Software] to track requests, document problems and record solutions offered.
Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
Increased efficiency and performance by monitoring team member productivity and providing feedback.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Entered orders into [Type] computer database system.
Provided basic technical support for clients on wide range of [Type] company products.
Provided onboarding and guidance to other sales representatives to meet sales goals while growing opportunities for [Type] business.
Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Investigated and resolved customer inquiries and complaints quickly.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Optimized customer support by establishing collaborative service environment.
Facilitated inter-departmental communication to effectively provide customer support.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Promptly responded to inquiries and requests from prospective customers.
Performed data entry with [Software] to record call notes, suggestions and questions.
Maintained up-to-date knowledge of product and service changes.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Processed [Number] invoices each [Timeframe] and mailed documentation to clients.
Trained staff on operating procedures and company services.
Educated customers about billing, payment processing and support policies and procedures.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Reviewed outgoing bills for eligibility and accurateness.
Posted payments and collections on regular basis.
Transferred balances to correct payers.
Efficiently collected payments and communicated with clients.
Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
Performed targeted collections on past due accounts aged over [Number] days.
Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
Identified, researched and resolved billing variances to maintain system accuracy and currency.
Applied more than [Number] payments per week.
01/2016 to 01/2017
AdministratorSolaris Healthcare – Plant City, FL,
Two month commitment of maintaining continued business and facility care.
Employee and customer relations.
Also, on-call 24/7 for facility and employee concerns.
All combined with Business Office Manager delegations.
Successfully juggled multiple projects simultaneously to aid executive leaders.
08/2010 to 12/2016
Business Office ManagerCamp Recovery – Fort Myers, FL,
Maintain accounts receivable (Private pay, Iowa Medicaid, Medicare, Private Insurance), prepare and bill services, accounts payable, payroll, resident trust, banking deposits, and daily census.
Maintenance office equipment as needed.
Maintained the best collection turn-around in region and second best in whole company (Morningside Healthcare Community).
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Completed bi-weekly payroll for 60 employees.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Developed internal requirements which complied with [Program] standards to minimize regulatory risks and liability across program.
Maintained accurate, current and compliant financial records by monitoring and addressing variances.
Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Performed billing, collection and reporting functions for office generating over $[Number] annually.
Delegated office staff to perform administrative duties and share workloads.
Coordinated corporate special events, team building programs and staff training opportunities.
Managed and organized functions and oversaw daily operations of office with [Number] employees.
Maintained vendor files and entered invoices into accounting software.
Contributed receiving data for financial lead for end-of-year accounting and internal audit processing.
Processed weekly time cards to report employee's earnings for payroll disbursement.
Monitored supply and equipment handling to minimize loss, waste and fraud.
Verified and tracked all project deadlines to facilitate smooth workflow and satisfied clients.
Performed accounts receivable collections for past due accounts by conducting collection calls.
Monitored and evaluated personnel performance to complete [Timeframe] reviews, recommend advancement or address productivity concerns.
Recruited, hired, trained and supervised staff of [Number] and implemented mentoring program that offered positive employee engagement.
Completed bi-weekly payroll for [Number] employees.
Managed [Type] files and records for [Number] clients and adhered to safety procedures to prevent breaches and data misuse.
Interpreted management directives to define and document administrative staff processes.
Supervised and guided new employees on [Task] and [Task] and responded quickly to questions, which improved understanding of job responsibilities.
Assessed personnel performance and implemented incentives and team-building events to boost morale.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using [Software] and [Software].
Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using [Type] software.
Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
Established and updated work schedules to account for changing staff levels and expected workloads.
Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
Interacted and communicated easily with department personnel and public.
Used classification manuals to gain additional knowledge of disease and diagnoses processes.
Identified new methods to optimize medical records management.
Reviewed charts and flagged incomplete or inaccurate information.
Trained [Number] direct reports on department procedures and policies to maximize department effectiveness.
Trained [Number] direct reports on department procedures and policies to maximize department effectiveness.
Utilized [Software] to manage and confirm patient data, such as insurance, demographic and medical history information.
Communicated effectively with staff, patients and insurance companies by email and telephone.
Maintained accuracy, completeness and security for medical records and health information.
Worked with [Type] customers to understand needs and provide [Type] service.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Developed team communications and information for [Type] meetings.
Handled [Number] calls per [Timeframe] to address customer inquiries and concerns.
Guarded against fraud and abuse by verifying all coded data accurately reflected services provided.
Entered orders into EMR system efficiently and without errors.
Scanned and filed medical records in alphabetical order to maintain organized and up-to-date filing system.
Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
Correctly coded and billed medical claims for various hospital and nursing facilities.
Applied charges and updated patient records by using [Software] and [Software].
Tutored [Number] new coders for compliance with [Type] and [Type] classification systems and coding guidelines.
Verified signatures and checked medical charts for accuracy and completion.
Interacted with physicians and other healthcare staff to ask questions regarding patient services.
Resourcefully used various coding books, procedure manuals and on-line encoders.
Reviewed patient charts to better understand health histories, diagnoses and treatments.
Performed billing and coding procedures for ambulance, emergency room, impatient and outpatient services.
Used [Software] to assign procedure and diagnostic codes to patient records for billing purposes.
Accurately selected proper descriptive code when more than one anatomical location was indicated.
Utilized active listening, interpersonal and telephone etiquette skills when communicating with others.
Initiated, performed and documented quarterly coding audits for physicians.
Reviewed outpatient records and interpreted documentation to identify all diagnoses and procedures.
Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
Provided instructional handouts, texts, audiovisual aids and other materials to facilitate learning.
Assisted program participants with achieving career and learning goals.
Planned and documented programs of study meeting individual needs and abilities of students.
Maintained documentation on educational services and tracked students' progress to gauge overall success of learning program.
Provided detailed instruction and role modeling for acceptable social and work-related behaviors.
Performed instructional services for [Type] and [Type] vocational and occupational subjects.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Verified proper ICD-9 coding on claims.
Devised new methods to make workflows more efficient and brought suggestions to attention of [Job title].
Assisted patients by determining financial assistance available and setting up payment plans.
Submitted electronic and paper claims to insurance companies including Medicare and Medicaid to collect medical payments.
Posted charges, payments and write-ups for cardiovascular procedures.
Reviewed outgoing bills for eligibility and accurateness.
Reviewed patient diagnosis codes to verify accuracy and completeness.
Liaised between patients, insurance companies and billing office.
Collected payments and applied to patient accounts.
Oversaw all billing for Medicaid PCA, waiver and skilled claims, commercial insurance and private pay clients.
Scheduled patients in Medical Manager System.
Confirmed backup and proper storage of sensitive information in event of data breach or outage.
Delivered timely and accurate charge submissions utilizing [Software].
Maintained current accounts through aged revenue reporting.
Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.
Orchestrated day-to-day operations of billing department, including medical coding, payment posting, accounts receivables and collections.
Followed up on legal claims.
Prepared billing statements for patients and verified correct diagnostic coding.
Efficiently collected payments and communicated with clients.
Gathered information from multiple sources to simplify billing and organize accounts.
Participated in workshops and other training opportunities to remain current on billing procedures, regulations and industry updates.
Researched and followed up on denied insurance claims.
Translated and interpreted medical billing codes with strong accuracy to enable swift payment from insurance agencies.
Posted payments and collections on regular basis.
Analyzed medical records to satisfy insurance company mandates.
Filed and updated patient information and medical records.
Adhered to established standards to safeguard all patients' health information.
Transferred balances to correct payers.
Reviewed services rendered and completed to reconcile codes.
Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
Managed billing calendar and scheduled claims for payments.
Communicated with insurance providers to resolve any denied claims and resubmit.
Used [Software] and [Software] to input information into computerized patient record system.
Reviewed patient records, identified medical codes and created invoices for billing purposes.
Enforced operational compliance with state and federal laws and JCAHO standards.
Complied with all HIPAA Privacy and Security Regulations to protect patients' medical records and information.
Led diverse team of medical and administrative professionals in day-to-day clinic activities such as patient care, new business development and patient relations.
Directed cost management, utilization management, quality assurance and medical protocol development initiatives.
Defined medical and administrative best practices by writing policies and procedures.
Administered financial management functions, including medical billing and collections, marketing and operational budgets.
Devised plans to drive achievement of goals related to health, safety and employee relations.
Maintained compliance with local, national and federal requirements by tracking staff education and certifications.
Created systems and controls to improve patient records management.
Devised and introduced initiatives and projects to maintain or improve existing facilities, allowing for maximization of capital component of Medicaid's per diem rate.
Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Communicated with patients, ensuring that medical information was kept private.
Direct day-to-day administrative and operational functions for [Number]-bed facility, providing guidance and leadership to over [Number] employees across more than [Number] departments.
Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
Organized and facilitated [Number] department head meetings weekly, discussing current census, admissions and discharges and residents' Medicaid applications.
Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Developed policies and procedures for effective practice management.
Managed [Number] employees with various personalities and from different cultures for large [Number]-physician practice.
Performed patient assessments and contributed to development of interdisciplinary care plans.
Oversaw fiscal operations, including accounting, budgeting, authorizing expenditures and financial reporting.
Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
Built relationships with physicians to create steady referral pipeline.
Assisted with regulatory issues such as compliance.
Created and implemented organizational policies and procedures.
Developed and maintained electronic record management systems to analyze and process data.
Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
Developed close working relationships with front office and back office staff.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Interceded between [Job title]s during arguments and diffused tense situations by employing [Skill] and [Skill].
Codified office structures and processes to promote teamwork and performance.
Prepared daily [Type] and [Type] reports to assist business leaders with key decision making and strategic operational planning.
Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
Aggregated and analyzed data related to administrative costs to prepare [Timeframe] budgets for corporate-level management.
Verified benefits and worked with insurance companies to obtain payments.
Entered procedure codes and diagnosis codes into medical billing software.
Audited customer files to verify medical necessity and satisfaction of coverage criteria.
Maintained optimal supply levels by closely monitoring and proactively replenishing supply inventory.
Maintained patient databases and updated information in alignment with HIPAA protocols.
Received, recorded and filed medical payments by check, cash and credit card.
Managed appointments, registrations and patient relations in busy [Type] office.
Scheduled, rescheduled and handled cancelled appointments for patients.
Oversaw office records and maintained strict document control.
Accurately collected personal, billing and medical details for [Number] patients per day.
Double-checked forms for accuracy and completion in terms of admission, transfer and discharge of patients.
Reviewed and sent medical records to other physicians upon request.
Pulled charts and prepared for nurse and doctor assessment.
Provided clear, informative lectures on [Area of expertise] to classes of [Number] students.
Initiated new learning methods, promoting total student comprehension while curbing learning time.
Worked with [Job title] to devise and implement support plans to help [Type] students excel.
Implemented and optimized new curriculum and day-to-day instruction to align educational strategies with industry best practices.
Reviewed class and student records to look for areas in need of improvement and implement plans of action.
Defined and articulated learning outcomes, including measurements, performance metrics and changes to improve student learning.
Evaluated and revised lesson plans and course content to facilitate and moderate classroom discussions and student centered learning.
Educated students on [Area of study] and [Area of study] applying variety of instructional techniques, including hands-on curriculum.
Monitored student progress through test administration and adapted learning plans to optimize progress.
Optimized learning plans, quantifying student progress through test administration.
Tested students on materials presented in workshops and classes to assess grasp of material.
Decreased learning time by initiating new learning methods and ensuring complete student comprehension.
Applied various teaching aids to minimize learning gaps and effectively instruct and motivate students.
Administered exams and [Type] assignments to monitor student understanding and progress, implementing systems to fix blocks in comprehension or learning.
Oversaw day-to-day operations, including managing curriculum implementation and continuous improvement of industry best practices.
Closely tracked student progress in [Software], frequently checking in with struggling students and identifying root causes of problems.
Increased student participation in [Type] programs by effectively facilitating interesting and relevant events.
Developed classroom guidelines and assignment rules to communicate expectations.
Assisted adults in professional development by creating and facilitating training on grammar and composition skills for business writing.
Observed other instructors and lecturers, gathering valuable techniques to be implemented into future lectures and courses.
Taught [Area of study] to over [Number] annual students.
Worked one-on-one with struggling students to optimize classrooms for [Type] students.
Created guides and course materials to reiterate lecture information and help students.
Worked closely with students and parents to increase positive feedback from parents and boost overall student success.
Created and implemented written and oral assessments.
Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
Enhanced student knowledge of technology by integrating various web-based applications for research and assignments.
Graded and evaluated student assignments, papers and course work.
Implemented and encouraged debate-style classroom environment to increase student engagement and promote critical thinking.
Incorporated exciting and engaging activities to reinforce student participation and hands-on learning.
Met with administrators and department team members to work on curriculum planning and assessment methods.
Incorporated multiple types of teaching strategies into classroom including [Type].
Piloted [Type] program to address state [Area of study] and [Area of study] standards.
Instructed [Type] students in [Area of expertise] principles, concepts and in-depth subject matter.
Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
Developed fundraisers and completed grant documentation to raise money for district.
Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
Collaborated with [Job title] to determine department's short and long-term hiring needs.
Advertised job opportunities through attending [Type] events and posting open positions in social media platforms, [Type] job boards and [Type] media outlets.
Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes and supporting documentation.
Scheduled interviews with potential candidates, filled out required paperwork and prepared introduction manuals.
Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Maintained work structure by updating job requirements and job descriptions for all positions.
Completed human resource operational requirements by scheduling and assigning employees.
Oversaw all HR needs for [Number]-employee operation across [Number] locations.
Acted as staff member advocate, encouraging and supporting [Job Title]s to identify and resolve conflicts.
Conducted salary survey research for both exempt and non-exempt positions.
Developed and facilitated all new-hire orientations.
Interviewed, hired and mentored over [Number] new personnel and oversaw all staffing operations.
Managed employee rewards programs.
Performed urinalysis testing to discourage illegal drugs use in company.
Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
Analyzed issues and employed improvement processes.
Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
Reviewed and screened applicant resumes to identify qualified candidates.
Interviewed candidates and conducted background checks and verification.
Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
Developed and posted vacancy announcements by leveraging online and print recruitment tools to attract highly-qualified candidates and develop robust talent pool.
Education
Expected in
Medical Coding Specialist Diploma, Medical Billing and Insurance Certificate, Medical Transcription Certificate: Western Iowa Tech Community College - Sioux City, IA GPA:
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Resume Overview
School Attended
Western Iowa Tech Community College
Job Titles Held:
Business Office Coordinator
Administrator
Business Office Manager
Degrees
Medical Coding Specialist Diploma, Medical Billing and Insurance Certificate, Medical Transcription Certificate