LiveCareer-Resume

business office administrative assistant resume example with 11+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Objective: Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven ability to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.

Skills
  • MS Office applications including Word, Excel, PowerPoint and
  • Outlook
  • Records Management and Bookkeeping & Filling.
  • Ability to explain routine tasks to others as directed, and an ability to listen and
  • Follow instructions
  • Attention to detail
  • Strong interpersonal and communication skills (verbal and written) with the ability to
  • Express solutions and ideas to colleagues and users at all levels
  • Over 8 years of administrative skills
  • Quick books
  • Accounts payable, Meetings
  • Administrative, Mentor
  • Administrative Skills, Excel
  • Attention to detail, Mail
  • Basic, MS Office applications
  • Benefits, Office
  • Bookkeeping, Outlook
  • Budget, PowerPoint
  • C, Word
  • Charts, Nursing
  • Clerical, Office equipment
  • Communication skills, Organizing
  • Interpersonal and communication, Organizational
  • Conferences, Skills
  • Credit, Organizational
  • Clients, Payroll
  • Customer services, Personnel
  • Customer service, Policies
  • Database, Processes
  • Data base, Progress
  • Databases, Express
  • Documentation, Quick books
  • Edit, Research
  • Faxing, Scheduling
  • Faxes, Secretarial
  • Filing, Telephone
  • Filling, Phones
  • Graphs, Telephones
  • HR, Written
  • Letters
  • Paperwork drafting
  • Human resource laws
  • Employee timesheet processing
  • Scheduling and calendar management
  • Office management
  • Accounting familiarity
  • Bookkeeping
  • Records management
  • Scheduling
  • Sorting and labeling
  • Administrative support
  • Customer and client relations
  • Business administration
  • Filing and data archiving
  • Documentation and control
  • Database administration
  • Program files maintenance
  • Multi-line phone proficiency
  • Office administration
  • Workflow planning
Education
Virginia College Baton Rouge, La Expected in 2017 Associate : Business Administration - GPA :
Remington College Baton Rouge, La Expected in 2012 Diploma : Medical Assistant - GPA :
, Expected in 2010 : - GPA : General Education Development Louisiana Vo-Tech Reserve, La 2006-2007 Certified Nursing Assistant
Accomplishments
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
Work History
Bryant & Stratton College - Business Office Administrative Assistant
Syracuse, NY, 02/2016 - Current
  • Organized the scheduling of meeting, conferences, and distributed minutes for them.
  • Utilize empathy and clear-cut communication skills to explain personnel benefits and HR processes, address and defuse employee issues, and ensure optimal workplace morale and productivity.
  • Collection of all data necessary for the processing of charges, claims, and processing of payments.
  • Trained and mentored new hires in use of telephone system and healthcare management software.
  • Communicate with patients throughout their medical experience.
  • Research’s and resolves any issues impeding the efficient and effective processing of claims, charges, and researches and resolves complaints regarding customer services.
  • Complete and meets all department productivity and accuracy goals, remains in compliance with applicable Medicare, Medicaid and third party payer guidelines.
  • Greet visitors and update demographic information and utilizing computerized registration systems.
  • Recorded, transcribed and distributed weekly meeting minutes.
  • Opened sorted and distributed incoming messages and correspondence.
  • Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
  • Developed recordkeeping systems for employee records and company documents to optimize operations and reduce project lags.
  • Managed calendars to strategically coordinate meetings, appointments and events.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Recorded expenses and maintained accounting records.
  • Maximized clerical staff productivity by reorganizing training program and effectively supervising 26 employees.
  • Answered, responded to and transferred daily phone calls on multi-line phone system.
  • Managed over 6 monthly invoices for organization of 12 people and maintained accurate processing and verification.
Mastec - Administrative Assistant
Charleston, SC, 12/2014 - 02/2016
  • 40+ per week Duties Included:.
  • Maintain responsibility for various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing system and bank runs.
  • Processed background checks and coordinated drug screenings for more than 1,200 new hires.
  • Maintain responsible for telephones and transferred calls to appropriate staff members, sorted and distributed incoming communication data, including faxes, letters and emails.
  • Interacted with organizational staff, executives, clients, vendors and visitors on a daily basis.
  • Organized the scheduling of meetings, conferences, and events, distributed minutes for them.
  • Collection of all data necessary for the processing of charges/claims and processing of payments, communicate with patients throughout their medical experience.
  • Researches and resolves any issues impeding the efficient and effective processing of claims, charges, and researches and resolves complaints regarding customer service.
  • Complete and meets all department productivity and accuracy goals, remains in compliance with applicable Medicare, Medicaid and third party payer guidelines.
  • Managed accounts payable, accounts received, and payroll department for patient schedulers.
  • Maintain the scheduling of appointments, and places out-going calls to patients and departments as needed.
  • Help patient clear medical debts and set up payment plans.
  • Call customers (patients) to clear up accounts.
  • Help Patients and employees with process medical claims.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Created PowerPoint presentations for business development purposes.
  • Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Executed record filing system to improve document organization and management.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Performed research to collect and record data.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Organized weekly staff meetings and logged minutes for corporate records.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Maintained complex digital filing system for financial information.
  • Created detailed expense reports and requests for capital expenditures.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Maintained staff directory and company policy handbook for human resources department.
Neogen Corporation - Administrative Accounting Assistant
NY, State, 02/2012 - 12/2014
  • 40+ per week Duties Included:.
  • Order office supplies, prepare mentor’s handout, and create documents pertaining to mentor training.
  • Interpreting policies and procedures and communicating them to all employees both proactively and in response to questions.
  • Conduct mentor training seminar.
  • Submit background checks on potential mentors.
  • Conduct meeting to update case mangers on cadet’s progress.
  • Supervise cadets on field trips and assist cadets take GED testing.
  • Maintain incoming and outgoing mail and faxes.
  • Responsible draft routine memos.
  • Edit company correspondence, maintain databases and filing systems.
  • Perform basic bookkeeping, maintain data base.
  • Prepare slideshows, maintain and create correspondences, charts and graphs.
  • Maintain and Complete payroll.
  • Conduct interviews for potential mentors.
  • Assisted cadets on secure employment and housing after completing program.
  • Schedule meeting with cadets juvenile probation officers and doctors’ appointments.
  • Provided information on family support programs for cadets and family members.
  • Monitor and recorded Y.C.P.
  • Training budget.
  • Create budget and forecasts for the supervisors.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Composed and proofread memos, letters and reports to verify error-free communication.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Answered, responded to and transferred daily phone calls on multi-line phone system.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Assisted with event planning, including associated travel and logistical arrangements.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Transferred and directed phone calls, guests and mail to correct staff members.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Received and routed business correspondence to correct departments and staff members.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Established administrative work procedures to track staff's daily tasks.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Created and implemented standard operating procedures for records handling.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Developed recordkeeping systems for employee records and company documents to optimize operations and reduce project lags.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Performed accounts receivable duties, including invoicing, researching charge backs, discrepancies and reconciliations.
Mastec - Administrative Assistant
East Syracuse, NY, 11/2006 - 05/2009
  • 30+ per week Duties Included:.
  • Answered telephones and transferred calls to appropriate staff members.
  • Sorted and distributed incoming communication data, including faxes, letters and emails.
  • Interacted with organizational staff, executives, clients, vendors and visitors on a daily basis.
  • Organized the scheduling of meetings, conferences, and events; distributed minutes for them.
  • Coordinated agendas for meetings with visitors and clients– arranged guest and travel accommodations.
  • Took care of staff office space, weekly schedules, travel reports, phones, parking, credit cards and office keys.
  • Maintained the office database – retrieved and organized information for individual employees and clients.
  • Purchased office equipment and supplies – contacted vendors and subcontractors.
  • Established and implemented administrative policies and procedures for the office.
  • Filed and recorded patient’s documentation, electronic files, inventories and reports.
  • Process payments for medical services.

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Resume Overview

School Attended

  • Virginia College
  • Remington College

Job Titles Held:

  • Business Office Administrative Assistant
  • Administrative Assistant
  • Administrative Accounting Assistant
  • Administrative Assistant

Degrees

  • Associate
  • Diploma

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